Emmaly Garland
Emmaly Garland at Victory Honda Peoria

Emmaly Garland

Service Advisor

Victory Honda Peoria

900 West Pioneer Parkway
Peoria, IL 61615

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4.7
265 Reviews

Dealership Experience

11 yrs, 8 mos

Industry Experience

18 yrs, 9 mos

Languages Spoken

English English

4.7

265 Reviews

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265 Reviews of Emmaly Garland

February 25, 2026

Dealership Rating
Employee Rating

Great service. I have come to this dealership for years. The staff are friendly and very helpful. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Grow

Feb 25, 2026

Victory Honda Peoria responded

We appreciate your loyalty over the years and are delighted our team could deliver friendly, helpful service for your Honda CR-V Hybrid. Your continued trust means a great deal to us.

February 23, 2026

Dealership Rating
Employee Rating

Courteous, professional and timely service. The only caution is if you need a ride, it may take a while to actually get you where you need to be. Overall an excellent experience, as always. More

by RESIDENCYAPPLICANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Grow

Feb 23, 2026

Victory Honda Peoria responded

Thank you for highlighting our courteous and timely service with your Honda Civic. We understand the inconvenience with the shuttle service and appreciate your patience as we address its availability.

February 22, 2026

Dealership Rating
Employee Rating

Awful, felt like you stole $400 from me. Brought vehicle in for fuel pump recall. 10 days later emission system warning light came on. Took it back and was told the purge valve was stuck ope More

by A_PROCTOR84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Curtis Grow

Feb 26, 2026

Victory Honda Peoria responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 15, 2026

Dealership Rating
Employee Rating

We prefer the service that we got when it was run by Lindsay Honda. The number of people who work in the service area has significantly decreased. More

by TERRYGRABB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Grow

Feb 16, 2026

Victory Honda Peoria responded

Terry, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Victory Honda Peoria.

February 15, 2026

Dealership Rating
Employee Rating

None of this is Emalie‘s fault, but there’s something wrong with my car and they can’t figure out what it is. I also have to believe that there’s a correlation between the fact that I had just gotten my More

by Todd Kelly
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2026

Victory Honda Peoria responded

Todd, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 11, 2026

Dealership Rating
Employee Rating

Initial visit failed to install recall fuel pump properly. Forced to make another visit to correct. Personnel excellent More

by RBOSWELL98
Recommend Dealer
Yes

Other Employees Tagged: Emmaly Garland

Feb 12, 2026

Victory Honda Peoria responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 10, 2026

Dealership Rating
Employee Rating

Emmaly is a very efficient representative, she is very knowledgeable, good in communication, and understanding and accommodating of the customer perspective. More

by kkapale
Recommend Dealer
Yes

Other Employees Tagged: Emmaly Garland

Feb 10, 2026

Victory Honda Peoria responded

Emmaly will be thrilled to read your comments about her efficiency and communication skills. We’re glad she made your Honda Odyssey service experience smooth and accommodating. Thank you for sharing your 5-star review.

February 08, 2026

Dealership Rating
Employee Rating

It was fast and easy to get an appointment and check in. There was a comfortable area to sit while I waited with refreshments. The length of the appointment was as stated. More

by KERRYWHEELER02
Recommend Dealer
Yes

Other Employees Tagged: Emmaly Garland

Feb 08, 2026

Victory Honda Peoria responded

Thank you for sharing how smoothly scheduling and check-in went, along with our comfortable waiting area. Emmaly and our team are glad your Honda CR-V service was completed right on time.

January 26, 2026

Dealership Rating
Employee Rating

Love the people and service was fine. Just a bit disappointed it too so long for a B1 service. More

by MOBYRICH8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curtis Grow

Jan 26, 2026

Victory Honda Peoria responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 25, 2026

Dealership Rating
Employee Rating

I do not like leaving reviews but unfortunately you were relentless when I didn’t initially respond. For that reason only I’m giving you 4 stars. The service itself was great. More

by webmom97
Recommend Dealer
Yes
Jan 25, 2026

Victory Honda Peoria responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Victory Honda Peoria.

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