Emmanuel Gutierrez

I recently purchased a 2023 FORD Explorer from Ken Grody Ford in Buena Park, and the experience was absolutely top-notch. Emmanuel and Frank Ibarra went above and beyond to make sure I was comfortable with Ford in Buena Park, and the experience was absolutely top-notch. Emmanuel and Frank Ibarra went above and beyond to make sure I was comfortable with every aspect of the buying process, explaining features and financing options with patience and expertise. The whole team was friendly and professional, creating a pressure-free environment that made all the difference. I can confidently recommend this dealership to anyone in the market for a new car; their customer service truly stands out. More

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The people at this dealership were very friendly, understanding, and welcoming, Everyone we worked with was great, but with Francisco and Mohammed we especially felt that we were cared for. understanding, and welcoming, Everyone we worked with was great, but with Francisco and Mohammed we especially felt that we were cared for. More

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They say 1 price on the Internet & than up the price after you test drive the car. I went in to purchase a Truck for $28k & the price went up 3 times, horrible experience I'll never purchase from this d after you test drive the car. I went in to purchase a Truck for $28k & the price went up 3 times, horrible experience I'll never purchase from this dealership again. Than they state the truck needed repairs & they up the price and added it to the truck. They made my experience horrible & stressful I'll never purchase a vehicle from the dealership again. More

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The people in these dealerships are very friendly they treat you like if you are a family member They are also very honest treat you like if you are a family member They are also very honest More

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They took full advantage of me and ripped me off on my trade in. The finance guy is a total typical fast talking xxxxxxxx. I will never buy another vehicle from these clowns. Watch your back with this dea trade in. The finance guy is a total typical fast talking xxxxxxxx. I will never buy another vehicle from these clowns. Watch your back with this dealership. More

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Ken Grody has excellent service great sales good managers and honesty. Their selection of cars is the best in orange county and there’s no other dealership that comes close to options and honesty. Their selection of cars is the best in orange county and there’s no other dealership that comes close to options More

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My family has purchased and leased multiple vehicles over the years. My personal experience with Ken Grody Ford was frustrating to say the least. I purchased and Used F-150 and so far have been happy with th the years. My personal experience with Ken Grody Ford was frustrating to say the least. I purchased and Used F-150 and so far have been happy with the vehicle. Previous purchases have been great and the process was simple and smooth. Due to COVID they dont allow you to drive the vehicle, but instead ride along. I wasnt a fan but didnt fight it. I would have liked to drive it first cause i would have gotten a chance to feel the hard shifts this truck has. I negotiated to have a couple things done to the truck before coming back to pick it up and finalize the paperwork the next day. I had to call 8 times to finally get ahold of the salesman because he failed to call me back or even let me know what time the truck would be done with its final inspections for the Certified Pre-owned process. Finally spoke with him for him to tell me to come on down but the truck wont be ready and i can get it on saturday. I was pissed and suddenly they were able to get the truck ready in time. I picked it up but there was no temp registration and they were never able to provide it till i drove back down multiple times. I called the sales man and have never heard back and had to deal with his manager that then tried to imply that i was being difficult because i demanded to have the things done that the salesman promised. Honestly there is so much more to all of this and there is too much to type. I wont be going back to service my truck there and nor will my family and i definitely don't recommend them anymore. More

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