"BMW genius taught everything I needed to know about my C5"
- Tab Soda Gal
Met with Emmett to better understand all the state of the art features of my new x5. Definitely worth the time as there were many features I was unaware of. Emmett was very accommodating of my time and patient with me. Now that I know how everything works, I will be able to rake full advantage of the BMW DRIVING EXPERIENCE!
"Excellent Client Adviser and Staff"
The executive client adviser, Suvin Viswanathan was outstanding! He was extremely knowledgeable of the products. He did not try to talk me into handling a monthly note that was more than I could afford. He was patient while we went through the inventory based on the criteria we provided regarding the model we were seeking.
When you go to the BMW of Rockville, please work with Suvin. He is a great person and fantastic client adviser.
He was patient, honest, friendly, and engaging.
He's also a great multi-tasker because he was being pulled in several directions, but maintained his focus on customer service.
The general manager, Mike was very friendly and kept checking on us to ensure we were okay. The Internet person was great as well. He checked on us and offered overall great customer service.
The finance guy was very nice and made us feel comfortable and wasn't overbearing. He was extremely friendly.
Emmitt was fantastic as well. He helped me set the driver's profile while going over some of the car's features and encouraged me to contact him to set an appointment to go over any questions once I drove the car a few days.
Overall, the experience with BMW of Rockville was fantastic! They offer excellent customer service and the customer is truly the focus.