Enrique Castaneta | Page 42

Best Customer Service in the Industry!!! When shopping for a car, one usually hears of only the horror stories, and you are immediately put on "ALERT" when walking into a dealership. This ma When shopping for a car, one usually hears of only the horror stories, and you are immediately put on "ALERT" when walking into a dealership. This may be true for a majority of the dealers out there, but not with DCH Academy Honda! In fact, it was one of the most pleasant purchasing experiences I have ever had. My consultant, Enrique, at once understood my needs, and provided me not only with professional guidance, but with kindness, respect and a true understanding of my needs. The consideration extended to me was sincere and I would highly recommend DCH Academy Honda, and Enrique, to my friends and family! More

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Love my car Enrique made this experience of purchasing a new car very easy. He was very informative and helpful. I am in love with my car. Would recommend any of Enrique made this experience of purchasing a new car very easy. He was very informative and helpful. I am in love with my car. Would recommend any of my friends to this dealer and Enrique as a rep More

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wonderful experience My car buying experience was stress free.My salesman Enrique Castaneta was honest,understanding and he delivered on all his promises. Everyone was hel My car buying experience was stress free.My salesman Enrique Castaneta was honest,understanding and he delivered on all his promises. Everyone was helpful the Finance manager Micheal explained the best finance options that suited my budget.John the sales manager was very helpful. Enrique over explained every single option on the car and has called to make sure everything is going well . More

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Worst dealership experience ever- No value for customer time Bought a honda odyssey in February. went into delaership around 10:00 AM and it took over 6 hours before I was seeing their finance person who sold me Bought a honda odyssey in February. went into delaership around 10:00 AM and it took over 6 hours before I was seeing their finance person who sold me hondacare almost at more than the double price it supposed to be. Later when i tried to cancel the hondacare "Rivera Marcus" their business director took months to get a confirmation that it has been cancelled. I had to follow up with him almost every week. Even after that when I called honda care they informed me that they never received any paperwork from dealer. Worst dealership, does not have any value for customer time. I will not recommend this dealer ship to any one. More

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Fantastic Buying Experience! We recently purchased a 2015 Odyssey EX-L with navigation (we have two other Odysseys) from DCH Academy and first dealt with Mark Kamatoy who gave us We recently purchased a 2015 Odyssey EX-L with navigation (we have two other Odysseys) from DCH Academy and first dealt with Mark Kamatoy who gave us the best Internet price in writing with all costs itemized, with no haggling and no hidden costs/fees. In the showroom, Mark greeted us and turned us over to Enrique Castaneta to handle the sale. Enrique allowed both my husband and I to test drive the vehicle and answered all of our questions and was extremely knowledgeable. We purchased the vehicle for the exact price Mark quoted and came back 3 days later and picked up the car! This was a fantastic buying experience and we highly recommend this dealership. We are informed buyers, wanted a no-nonsense/no haggling (let me check with my manager) purchase and appreciated the up front approach of DCH. We would definitely buy another car from this dealership in the future. More

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Exceptional Deal! Got a great deal on a Lease 2015 Honda Accord. Dealt with Mr. Enrique Castaneta. Enrique help me negotiate a good price with sales manager. He was ver Got a great deal on a Lease 2015 Honda Accord. Dealt with Mr. Enrique Castaneta. Enrique help me negotiate a good price with sales manager. He was very patient and very helpful in the process. Took his time to explain everything about the car and all questions I had about leasing. Will definitely go back to this dealership. More

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Exceptional Customer Service I was referred to Mark Kamatoy and it took him minutes to reach out back to me with detailed pricing, very honest and straight to the point when I spo I was referred to Mark Kamatoy and it took him minutes to reach out back to me with detailed pricing, very honest and straight to the point when I spoke to him over the phone; I decided to schedule my visit. My family and I was greeted by a nice young lady who was then talking to my soon to be Sales Consultant Enrique Castaneta. Enrique was very professional, patient with all our questions and very detailed information on the CRV that I was taking home. Thank you again for the service and honesty. It was really an exceptional experience working you all! Jocelyn More

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Excellent and professional service We wanted to buy another car. We decided on CRV. Before going to DCH Academy Honda, my wife and I visited many Honda dealers. Most of those customer We wanted to buy another car. We decided on CRV. Before going to DCH Academy Honda, my wife and I visited many Honda dealers. Most of those customer service people ae not friendly and wanted to deceive us. We didn’t get much information from them too. They were neither customer friendly or helpful. First we met Sanjay Chadda at DCH Academy Honda. He received us so well and provided us all the information whatever we asked. He answered all our questions. He was so nice and friendly. He introduced us to Enrique Castaneta who was so good and professional. We felt very comfortable with Enrique. We had very good experience with him. They both spent much time in answering our questions patiently and provided whatever information we asked. We didn’t feel hassle. They both are customer friendly and took time with us. They made buying car a pleasure. We didn’t feel stressed. We got a good deal. We are completely satisfied with the deal. We recommend all car buyers to visit DCH Academy Honda and meet particularly Enrique and Sanjay. Enrique was with us till the deal was completed and all the documents signed. He even drove our old car to our home in snow after the deal at about 8 pm. They both are customer friendly, honest and knowledgeable people. DCH Academy Honda is lucky to have them as their sales men. More

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Best Honda Dealer We bought two 2015 Accords from Academy Honda in 1 week, we are still not sure how their salesman made us do that. now I'm going to put our long story We bought two 2015 Accords from Academy Honda in 1 week, we are still not sure how their salesman made us do that. now I'm going to put our long story in short, after we compared all the dealers and the cars include Honda Toyota Hyundai, we just had the feeling that we need to purchase the Accords from Academy Honda. if you are reading this review we hope you do the same we did, COMPARE Academy Honda to all the other dealers, then you decide what and where to buy. More

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Great Dealership...Nice Employees I bought my first new car ever here! The sales person was very nice and gave me a great deal. I would definitely recommend this dealership to a friend I bought my first new car ever here! The sales person was very nice and gave me a great deal. I would definitely recommend this dealership to a friend. More

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