Erez Shemesh | Page 7

The Lexus dealer offers exceptional customer service, knowledgeable staff, and a smooth car-buying experience. Highly recommended. knowledgeable staff, and a smooth car-buying experience. Highly recommended. More

by ANDREANISENBON Verified Customer Verified Customer

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This Lexus Dealership has a prestigious staff, in particularly my sales representative Erez was super helpful and kind. He showed me a variety of options and when he discovered what model I really wa particularly my sales representative Erez was super helpful and kind. He showed me a variety of options and when he discovered what model I really wanted he immediately arranged all the possible options and the rest of the transaction was just an ease. Really a wonderful guy, I will recommend to all my friends and family! Thank you Erez! More

by danieldoar Verified Customer Verified Customer

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Excellent customer service! Erez was extremely helpful and walked me through the process of purchase. Erez was extremely helpful and walked me through the process of purchase. More

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Exploitative and Heartless: Shame on This Lexus Dealer! If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel If I could put ZERO stars I would! We were treated horrifically by this dealership. The experience was nothing short of a nightmare, and I feel compelled to share our ordeal with others. We went to this dealership hoping to find a reliable vehicle. Little did we know that this seemingly reputable establishment would turn out to be a den of vultures preying on senior citizens. The car was very overpriced. When we expressed interest in a particular Lexus model, the salesperson pounced like a hawk. They convinced us that the car was a steal, failing to mention that it needed service and various parts replaced including brakes among many other things. The price they quoted was exorbitant, taking advantage of our trust and vulnerability. When we went back after issues surfaced, we got a very nasty attitude. The dealership’s staff displayed a level of rudeness that left us stunned and treated us as if we were an inconvenience. Their dismissive attitude and lack of empathy were appalling. They have no respect for senior citizens we were nothing but respectful and kind and patient with them with various trips to the dealership that was required to address all the issues with the car. So many broken promises! The car, which was supposed to be in pristine condition, turned out to have multiple issues. The promised repairs were half-hearted at best. It’s as if they patched things up with duct tape and hoped we wouldn’t notice. Shame on them for taking advantage of the elderly who trusted them! ZERO accountability: When we raised our concerns, the dealership’s response was dismissive. They shrugged off our complaints, blaming us for not thoroughly inspecting the car before purchase. Their lack of accountability was infuriating. In summary, this Lexus dealer embodies everything that’s wrong with the auto industry. They prey on vulnerable customers, overcharge for subpar vehicles, and treat people with callousness. Shame on them for tarnishing the reputation of a once respected brand. We have purchased several Lexus in the past and this dealership does not encompass the luxury and top notch service you would expect from a Lexus dealership and certainly not the ones we have dealt with in the past. This was our first and last time dealing with this dealership! I urge anyone considering a Lexus to steer clear of this dealership. Let our unfortunate experience serve as a warning: Avoid this place at all costs!! Shame on you Erez! Alfred your temperament needs to be adjusted! Gross behavior from you both of you! More

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Erez Shemesh is a great sales person! he helped in everything i need to get a new car. Thank you! he helped in everything i need to get a new car. Thank you! More

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We were treated great and the process was easy and stress free. I would recommend to all. free. I would recommend to all. More

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They are the best in south Florida;great cars, courteous staff, well organized, I have been working with Babak in service since 2018. staff, well organized, I have been working with Babak in service since 2018. More

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Bad service The finance manager was so rude . Comparing to the experience that I had with the Hennessy Lexus in GA, I can rate the one In North Miami zero (0) The finance manager was so rude . Comparing to the experience that I had with the Hennessy Lexus in GA, I can rate the one In North Miami zero (0) More

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Great fast moving staff Erez my salesperson was amazing He gets things done no BS He had great product knowkedge And moves quickly to get the best deal The manager mad Erez my salesperson was amazing He gets things done no BS He had great product knowkedge And moves quickly to get the best deal The manager made the deal happen and finance guy was great More

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Lexus of north miami Overall very positive experience a very lengthy process but all employees were very pleasant and helpful the tech team was helpful if u have question Overall very positive experience a very lengthy process but all employees were very pleasant and helpful the tech team was helpful if u have questions after the sale More

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