Alex Suarez
Alex Suarez at Lexus of North Miami
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Alex Suarez

Finance Manager

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.3
127 Reviews

Dealership Experience

10 yrs, 4 mos

Industry Experience

10 yrs, 4 mos

Specialties & Trainings

Lexus Master Certified Product Specialist

COSTCO Certified automotive specialist

Languages Spoken

English English

Spanish Spanish

Employee Video

4.3

127 Reviews

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127 Reviews of Alex Suarez

February 28, 2024

Dealership Rating
Employee Rating

Muy buena atención. Mucha paciencia ,mil gracias por la amabilidad. Quede muy satisfecha con el servicio. More

by merimail70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cesar Alcala

Feb 28, 2024

Lexus of North Miami responded

Gracias por compartir su experiencia con nosotros! Nos alegra saber que ha quedado satisfecho con el servicio en Lexus of North Miami. Esperamos verle de nuevo pronto!

November 19, 2023

Dealership Rating
Employee Rating

Cesar Alcala and the certified preowned team secured our deal on my Lexus LS 500 last week. The sales experience was the smoothest auto purchase we’ve ever made. The process was simple, smooth and success More

by VjB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone, Cesar Alcala, Igor Katayev , Tania Mejia

Nov 20, 2023

Lexus of North Miami responded

We're delighted to know that Cesar and our amazing team made your Lexus LS 500 purchase a smooth one here at Lexus of North Miami. Thanks for the kind words, we appreciate it!

September 07, 2023

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Employee Rating

Absolute rip off! This is worse than old school car xxxxxxxx of screwing the customer. Lies from salesman right to management. Non responsive, inept certification proc More

by onholdinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 25, 2023

Lexus of North Miami responded

We're truly sorry to read about your experience. We always aim for transparency and honesty in our dealings, so it's concerning to see we've left the wrong impression. Your feedback is important as it helps us improve, and we'd like a chance to discuss this further with you directly if possible. Please reach out at your earliest convenience. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

Sep 25, 2023

onholdinc responded

What a f’n joke! Was given false Carfax , didn’t realize until after I checked contract vin # was different than what was provided! GM completely blew it off without a single returned call or email response. This place is about grabbing cash and deceiving consumers. Bigger joke is customer relationship mgr responding to negative reviews.

June 26, 2023

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Employee Rating

I am not the one to leave reviews (first one ever) but I just want to show my appreciation and say a big THANK YOU to Maria, Chris, Gus, Peter and Alex in Finance!! Everyone was super sweet, patient and co More

by Datgurl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gus Arcon, Maria Morrone, Chirs Marshall , Peter Groulx

Jun 27, 2023

Lexus of North Miami responded

Thank you so much for taking the time to leave Lexus of North Miami such a wonderful review! We're delighted that Maria, Chris, Gus, Peter, and Alex provided you with exceptional service and made your car-buying experience smooth and enjoyable. Your recommendation means a lot to us. Enjoy your new car and drive safely!

May 02, 2023

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Employee Rating

Maria was AMAZING from start to finish! She was kind, helpful, found the exact car I wanted, got me a good deal, and made sure everything went smoothly. She also called me after I took the More

by magali.h
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone

May 03, 2023

Lexus of North Miami responded

Thank you for your 5-star rating and shoutout to Maria! Congratulations on your new ride! –The Lexus of North Miami Team

February 17, 2023

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Employee Rating

Worst car buying experience I’ve ever had No returned phone calls or faxes ignored by sales manager. And week delay in gettin delivery More

by DonDoncreynolds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Feb 20, 2023

Lexus of North Miami responded

I am very sorry to read this feedback, Don. We expect attentive communication and efficient service from our team and it is concerning that we missed the mark. I would like to speak with you directly and see how I can improve your experience from here on out. Please give me a call directly when you have a moment. Thank you, Brittany Stillwell - Customer Relations Manager - 786-528-3788

February 07, 2023

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Employee Rating

Great customer service and sales/product team! They do understand your particular needs and wants! More

by Svetlana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anna Kaloshina

Feb 07, 2023

Lexus of North Miami responded

Svetlana, thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of North Miami. Safe travels!

October 25, 2022

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Employee Rating

Maria was a delight to work with, very nice & friendly, she had the car we wanted to see ready for us when we arrived so there was very little wait time. There were a few issues with the used car I pointed More

by egiraldo311
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maria Morrone

Oct 26, 2022

Lexus of North Miami responded

Thank you for taking the time to share your purchasing experience with Lexus of North Miami! We can't wait to tell Maria and the team how much you appreciated their high-quality care. Safe travels in your new ride!

Mar 02, 2023

egiraldo311 responded

In Sept 2022 I purchased a certified preowned NX300 from this dealership. Car fax was clean and despite a few leather burns I was happy with my purchase. That was until I took the vehicle back a few days later to repair the cigarette burns and they DID NOT fix them. They just put some black putty on two of the holes and left the rest as is. They did not even mention why the repairs were left incomplete when I picked up the car. Then this past weekend I got the windows tinted and boy was I in for a huge surprise!! Front windshield has multiple scratches, passenger side door was crashed and repaired. The vehicle has plenty of evidence of being in an accident that any seasoned technician should have caught the damage, even if the CARFAX says the VIN is clean. This is south Florida and we have many scam artists out there, just like this dealership. Unfortunately I am not a technician and did not know but I do now! Never again will I buy a vehicle from this dealership. I will be sure to spread the word and make sure everyone knows what to expect when visiting this place. $37k down the drain because this dealership is incapable of doing their due diligence on trade ins. Crazy how a guy who tints windows can perform a better inspection than a ASE certified auto technician.

Mar 06, 2023

Lexus of North Miami responded

Ellie, this feedback is very concerning to receive. It is our goal to deliver a straightforward and communicative purchase experience, and we do not run our business to mislead our guests. I am sure my manager would appreciate another chance to speak with you to see what more we can do to help straighten things out. If you are willing to discuss this further, please contact Brittany Rivera, our Customer Relations Manager, at 786-528-3885. Thank you.

October 12, 2022

Dealership Rating
Employee Rating

William is awesome. Very patient , upfront & informative. Thank you for my brand new baby. I’ll see you again . More

by C Lloyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willian Viegas

Oct 12, 2022

Lexus of North Miami responded

Thank you for taking the time to review Lexus of North Miami! We are delighted to hear that William provided you with a smooth experience. Safe travels!

October 12, 2022

Dealership Rating
Employee Rating

Excellent service and dedicated staff Luis Portillo went out of his way to help me with my sell Five starts all the way!! More

by shaferman
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Portillo

Oct 13, 2022

Lexus of North Miami responded

Thank you for the great review! We are so glad to hear that Luis delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Lexus of North Miami!

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