"Shortline finance team didn't get it done"
- Dave S.
Spent 9 hours at the dealership and walked away without a deal. Jonny was great to work with but it felt like his hands were tied by his finance team. Pretty frustrating to spend all day drinking coffee and eating crappy popcorn to only walk away at 9pm without a deal. Another dealership put the deal together over the phone, we went in to sign, and that was it! Total time at that dealership was under an hour. After picking the car we loved, Shortline kept us around for at least 4 hours and the final One Price deal was pitiful.
I bought a 2018 Forester in November of 2017. Though I love the car, and the sales guy was fine, I have had nothing but problems trying to cancel the warranty that I was talked into after 6 hours of car shopping with a 1-year-old with me. I started trying to contact Shortline about 2 weeks after purchasing the car, but had no luck reaching anyone willing to return the numerous voicemails I left. I even chatted with someone who said she'd leave a message with the finance people and they would call me back in a week, but that never happened. In early January, I finally sent my husband down there in person. He met with the same finance guy who sold us the warranty, Eric Addy, filled out the paperwork, and it was supposedly taken care of. No records of this transaction were provided to my husband, unfortunately. Eric Addy said that it might take 90 days for us to see the refund in our loan account. Well, 90 days passed, and no refund was issued. So, I sent my husband back, and he was told Shortline no longer exists and that he had to go to the Honda dealership across the street, where the records were housed. So he went to that dealership, where he was told by the finance woman, Lisa Sutton, that she didn't have time to look through all the records, and he was out of luck. He argued with her and offered to go through the paperwork himself, and was told that he could file new paperwork and she would cancel it. So he did. Then two months passed, and still no refund to our account. The lady called us and said that she couldn't do anything and we'd have to contact Subaru headquarters. So we did. Now they have told us to submit all kinds of paperwork proving that all this happened. So we found old text records of my husband and I discussing him going to Shortline the first time and him saying the warranty was cancelled and whatever else we could put together. The guy at the Subaru headquarters, who was actually very helpful, told us that even if we submit all this paperwork, it gets put into a bin, where it sits until someone can look at it, where it might take up to 6 weeks, and even then it sounds unlikely that we will get the refund for the warranty. Long story short, we have been loyal Subaru customers for years and years, but I'm not sure I will purchase with them again. Also, be warned, do not let them talk you into a warranty unless you are 100% sure that you want one.