Eric Austin
Eric Austin at Dick’s CJDR of Wilsonville

Eric Austin | Page 2

Service Advisor

Dick’s CJDR of Wilsonville

25600 Southwest Parkway Center Drive
Wilsonville, OR 97070

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4.5
42 Reviews

Dealership Experience

2 yrs, 7 mos

4.5

42 Reviews

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42 Reviews of Eric Austin

March 17, 2025

Dealership Rating
Employee Rating

Service was good a quick but the requested 5 tire rotation wasn't done, only 4 tires were rotated. More

by r3christ
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Service Time
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Recommend Dealer
Yes
Mar 20, 2025

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience. We're glad to hear the service was quick, but we understand your concern about the tire rotation. We appreciate your feedback as it helps us maintain our standards at Dick's Chrysler Jeep Dodge of Wilsonville. Thanks for taking the time to talk to us and allow us to complete your rotation and wash your vehicle for you this Friday, we appreciate you! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

Mar 19, 2025

r3christ responded

Update - Upon learning of the issue, Dick's was quick to respond and get the 5 tire rotation done in a timely manner.

February 26, 2025

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for paying $2800. 00 on my last 2 visits to get my 2015 Jeep Grand Cherokee repaired and informing Bri that this was my only means of transportation, the dealership cou More

by dlchinn3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Heddings , Ryan Cornelius, Michael Johnston

Feb 28, 2025

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I understand the importance of having reliable transportation, especially when you've invested so much in repairs. Your loyalty as a customer means a lot to us at Dick's Chrysler Jeep Dodge of Wilsonville. I appreciate your feedback regarding the loaner availability and will certainly take it into consideration as we work to improve our services. We will be reaching out to you shortly. Thank you again for your feedback. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 26, 2025

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Good service. Fast and easy. Seemed like a fair price. Friendly and helpful staff that helped me. More

by Moneill2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Felicia Langford

Feb 26, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We at Dick's Chrysler Jeep Dodge of Wilsonville are thrilled to hear that you experienced good service and found our staff to be friendly and helpful. We strive to offer fair prices and a smooth process for our customers. We appreciate your feedback and hope to see you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 03, 2025

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The staff at WCJDR are awesome. Very friendly and knowledgeable. I enjoy doing business with them. More

by deansilfies
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua DeLaunay

Feb 05, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team at Dick's Chrysler Jeep Dodge of Wilsonville. Our staff takes pride in providing friendly and knowledgeable service, and we truly appreciate your support. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 17, 2025

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Kind of pricey which is understandable and there prices was not aligned with receptionist and service advisor and email , but they service advisor told me a price , and stuck with it. Service was quick and More

by Joshuafloresreyes
Service Price Transparency
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Recommend Dealer
Yes
Jan 21, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I understand that you found our pricing to be a bit high, and that there may have been some discrepancies in communication with our team. I appreciate your patience and am glad to hear that the service was quick and thorough. We always strive for clear communication and great service at Dick's Chrysler Jeep Dodge of Wilsonville. If you have any further concerns or suggestions, please feel free to reach out to me directly. We hope to see you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2025

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This is my first service at this place. But everything was done quickly, and I hope, with quality.) More

by Paul
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Recommend Dealer
Yes
Jan 13, 2025

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us! We're glad to hear that your first service at Dick's Chrysler Jeep Dodge of Wilsonville was completed quickly. We always strive for quality in our work, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 06, 2025

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What I thought was a burn out headlight it was actually a wiring problem what you guys fixed in a jiffy More

by kevinpattlewis
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Steve Ruff, Joshua DeLaunay, Tarek Eldeeb, Kylie Lima, Kassidy Donado , Brandon Bodine, Tyler George, Michael Kinney, Drew Pierce

Jan 08, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear that we could resolve the wiring issue quickly for you. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide efficient service to meet our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 01, 2025

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Really appreciated each step of my experience; from receptionist to Eric's analysis of my situation. I'll definitely be back. Thank you. More

by raptorbill
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ryan Rummerfield

Jan 03, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! I'm thrilled to hear that you had such a positive experience with our team, from the receptionist to Eric. Your satisfaction is important to me, and I look forward to welcoming you back to Dick's Chrysler Jeep Dodge of Wilsonville in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 30, 2024

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Eric was very courteous and knowledgeable. I was in and out in about a hour which was more than acceptable for the work I had done. I would recommend Wilsonville Dodge to anyone. More

by jlwebb
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Workmanship
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Recommend Dealer
Yes
Jan 01, 2025

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We truly appreciate your feedback regarding your experience with Eric at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to hear that you were pleased with the service and efficiency. We look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 29, 2024

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Employee Rating

They did a great job repairing my vehicle. I would recommend them to family and friends. More

by shawn_graham
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Steve Ruff

Dec 31, 2024

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with the repair service for your vehicle at Dick's Chrysler Jeep Dodge of Wilsonville. We truly appreciate your recommendation to family and friends and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

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