Great service, very thorough.
Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber.
Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber.
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by Sami.lexus1
Verified Customer
Verified Customer
Jan 28, 2026 -
Herman Cook Volkswagen responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I recently visited this service and was disappointed with
the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of th
the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of the work may be fine, but the lack of professionalism and courtesy from the team made the overall experience frustrating. I hope they improve their customer service, because right now it leaves a lot to be desired.
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by vhguzman
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Herman Cook Volkswagen responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Allen and Ricardo are phenomenal!
I’ve been coming here for 10 years and always had exceptional service.
I’ve been coming here for 10 years and always had exceptional service.
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by CHELSEASON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Allen, Ricardo
Jan 18, 2026 -
Herman Cook Volkswagen responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Happy they were able to take my car 90 minutes before
scheduled appointment and perform service
scheduled appointment and perform service
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by aborowie
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2026 -
Herman Cook Volkswagen responded
Thank you for your business and this review. We're happy to see that Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Alan was a pleasure to work with!
! Thank you for the personalized care and support.
! Thank you for the personalized care and support.
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by maryangelaanderson
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Herman Cook Volkswagen responded
Thank you for the 5 stars! We’re happy to hear Alan made your experience enjoyable and provided the personalized support you deserve. We appreciate you choosing our team.
This dealership is great.
Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles s
Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles so for sure will purchase my next one from you guys !!! Hoping my Beetle will last for a long time but will be there when the time comes !!!
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by rodrigo.puravida
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo, Allen
Jan 13, 2026 -
Herman Cook Volkswagen responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Always very professional and helpful, with no surprises
to the bill. The annual service was prompt and efficient.
to the bill. The annual service was prompt and efficient.
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by Merileechapin76
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan joslin
Jan 10, 2026 -
Herman Cook Volkswagen responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Did a great job updating the ID for works wonderfully on
the Tesla superchargers great to have access. Save some money. Makes Travel much easier.
We need cars they don’t burn things to keep the world habit
the Tesla superchargers great to have access. Save some money. Makes Travel much easier.
We need cars they don’t burn things to keep the world habitable
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by 42.combo_space
Verified Customer
Verified Customer
Service Price Transparency
Jan 04, 2026 -
Herman Cook Volkswagen responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Service was fine and I returned to the shop for
diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the crea
diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the creaky driver’s door.
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by SUSANJTOMS
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan
Jan 06, 2026 -
Herman Cook Volkswagen responded
Thank you for choosing Herman Cook Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
It was as good as expected and maybe better than I I I I
expected
expected
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by ???!?$
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2026 -
Herman Cook Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
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