Curtious, Helpful knowledgeable patient good in
communication understand before understood
Clean office, orderly operation, professional
communication understand before understood
Clean office, orderly operation, professional
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by JOENINGLEE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Xx Ricarda
Jun 18, 2026 -
Herman Cook Volkswagen responded
We’re pleased to know that our service team were courteous, knowledgeable, and patient during your service visit. It’s great that our clean and organized office and clear communication made the process smooth, and we look forward to assisting you again.
prompt, friendly service makes all the difference nice
area to wait. really like that service is included with the car.
area to wait. really like that service is included with the car.
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by alaw
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo
Jun 11, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your feedback. We’re delighted our prompt, friendly service and comfortable waiting area made your visit pleasant, and that you appreciate the included maintenance for your Volkswagen ID.4. Eric and our team look forward to welcoming you back.
Very friendly, quality service, would by another VW just
to be able to use this service department.
to be able to use this service department.
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by Debhelminoz
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo = 5 stars
Jun 09, 2026 -
Herman Cook Volkswagen responded
Thank you for praising our friendly, quality service on your VW ID.4. Eric and the service team are thrilled you’d get another VW just to return here. We look forward to helping you again.
Excellent service, very quick and efficient.
Very friendly staff. The staff is knowledgeable keeps you informed.
Very friendly staff. The staff is knowledgeable keeps you informed.
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by waltersjm74
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Herman Cook Volkswagen responded
Delighted to know our team delivered efficient service and kept you informed during your Volkswagen ID.4 visit. Eric appreciates your kind words about our friendly, knowledgeable staff. Thank you for trusting us with your service needs.
The people at Herman Cook VW are friendly, efficient and
helpful. I have bought 2 vehicles with them and both experiences have been great
helpful. I have bought 2 vehicles with them and both experiences have been great
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by Hoppercruz
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to know our team treated you with friendliness and efficiency during both of your Volkswagen purchases. We’re grateful for the chance to earn your trust twice. Thanks for choosing us for your automotive needs.
Easy to reserve Service … welcoming … personable …
attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly
attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly recommended! To be commended!
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by BRIANCORCORAN
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2026 -
Herman Cook Volkswagen responded
We’re delighted reserving your service appointment was straightforward and that our team provided attentive, informative, and efficient care. It’s great to hear your Volkswagen was returned on schedule and freshened up. Thank you for recommending us and we look forward to assisting you again.
I went in for service and Ricardo was great.
He helped look into my issue and it was resolved quickly
He helped look into my issue and it was resolved quickly
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by AMSCHNEIDER
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo
May 22, 2026 -
Herman Cook Volkswagen responded
Thank you for entrusting Ricardo and the team with your Volkswagen service. We’re pleased our team was able to resolve your issue quickly.
Your team was wonderful!
Promt service!
My car was taken care of in a short period of time!
Promt service!
My car was taken care of in a short period of time!
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by karinlekas
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Herman Cook Volkswagen responded
We really appreciate your 5-star review! It’s great to know our team provided prompt service and got you back on the road in no time. Thank you for choosing us!
Alan, my service tech did an amazing job with breaking
the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed qu
the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed quickly and for a reasonable price I sincerely appreciate that and would recommend anyone to Herman Cook VW.
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by craigmwh
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your feedback. We’re glad our team handled your Arteon’s water pump replacement quickly and at a fair price. We appreciate your recommendation and look forward to assisting you again.
Excellent service with a courteous and friendly staff.
Clean well maintained property with comfortable waiting room.
Clean well maintained property with comfortable waiting room.
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by mestrada432
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo and Alan
May 11, 2026 -
Herman Cook Volkswagen responded
It’s great to know our service team provided friendly, courteous service in a clean and comfortable space. We’re glad the waiting area met your needs. Thank you for choosing us!
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