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Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 3

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.9
54 Reviews
4.9

54 Reviews

Write a Review

55 Reviews of Eric Axford

February 21, 2026

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Employee Rating

The Staff is always friendly and get my car in and out quickly! They are helpful in offering coupon discounts whenever they can. More

by SUSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2026

Herman Cook Volkswagen responded

Thank you for your 5-star review of our Volkswagen service. We’re pleased our staff provided friendly, efficient maintenance for your Tiguan and helped you make the most of available coupons. We look forward to assisting you again.

February 20, 2026

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Our experience with Cook VW first started with a new vehicle purchase over six years ago. We began taking that new VW and our older VW in for all regular services and repairs. We could not be happier wi More

by jofeve1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Joslin

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Feb 23, 2026

Herman Cook Volkswagen responded

Thank you for trusting us with your Volkswagen over the past six years. We’re glad our personal approach and service have kept your vehicles running smoothly. We look forward to caring for you for many years to come!

February 14, 2026

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Herman Cook VW Service performed an oil change and a noise diagnosis on my 2020 GTI. Excellent service: fast, with very good communication. Highly recommended! More

by jdavidvance
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2026

Herman Cook Volkswagen responded

Thanks for sharing your feedback. We’re glad the oil change and noise diagnosis on your Volkswagen GTI were handled quickly with clear updates. Your recommendation means a lot and we look forward to assisting you again.

February 13, 2026

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Always feel welcome and very efficient. Family owned dealership and they treat you like a person not a number. More

by LEAPANNIE
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Alan

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Feb 13, 2026

Herman Cook Volkswagen responded

Thank you for the five-star rating. We’re so pleased our family-owned team made you feel welcomed and kept your Volkswagen Passat service running smoothly. Eric and the crew appreciate you choosing us and look forward to serving you again.

February 12, 2026

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They made it a very easy process and everyone was very nice and helpful! From dropping it off to picking it up after hours, it was very seamless. More

by Olivia Z
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 12, 2026

Herman Cook Volkswagen responded

We’re delighted to hear that Eric and our team made servicing your Volkswagen Jetta so straightforward. It’s great that both drop-off and after-hours pickup went smoothly. We look forward to your next visit.

February 07, 2026

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Ricardo was incredibly delightful, engaging, professional and kept me apprised during the entire maintenance of my vehicle. More

by skaminski0
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Service Communication
Recommend Dealer
Yes
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Feb 08, 2026

Herman Cook Volkswagen responded

It’s wonderful to hear that our team kept you informed and delivered a professional and engaging service experience for your Volkswagen. We appreciate you sharing your feedback and look forward to serving you again.

February 07, 2026

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Employee Rating

It’s always a pleasure coming to cook VW! Nice atmosphere and amazing service advisors More

by JWANG9205
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

Herman Cook Volkswagen responded

It’s great to hear our service advisors and the atmosphere make each visit enjoyable. Thank you for bringing in your Volkswagen for service. We look forward to assisting you again soon.

February 06, 2026

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Employee Rating

It was first time I took my car for service at this facility. Exceptional customer service! Highly recommend. More

by egripp9
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 10, 2026

Herman Cook Volkswagen responded

We’re thrilled you chose us for your first service on your Volkswagen. Eric will be happy to hear that you found our customer care exceptional. Thank you for recommending us to others.

February 06, 2026

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Employee Rating

Amazing customer care service. Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) More

by mqmq1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan service e rep and my shuttle driver with black curly hair, sorry I forgot his name but he is the kindest

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Feb 10, 2026

Herman Cook Volkswagen responded

It’s wonderful to hear you received attentive support during your Volkswagen service appointment. We’re pleased our service team made you feel well cared for. We look forward to helping you again.

January 28, 2026

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Employee Rating

Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. More

by Sami.lexus1
Recommend Dealer
Yes
Report | Print
Jan 28, 2026

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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