They made it a very easy process and everyone was very
nice and helpful! From dropping it off to picking it up after hours, it was very seamless.
nice and helpful! From dropping it off to picking it up after hours, it was very seamless.
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by Olivia Z
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Herman Cook Volkswagen responded
We’re delighted to hear that Eric and our team made servicing your Volkswagen Jetta so straightforward. It’s great that both drop-off and after-hours pickup went smoothly. We look forward to your next visit.
Ricardo was incredibly delightful, engaging, professional
and kept me apprised during the entire maintenance of my vehicle.
and kept me apprised during the entire maintenance of my vehicle.
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by skaminski0
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to hear that our team kept you informed and delivered a professional and engaging service experience for your Volkswagen. We appreciate you sharing your feedback and look forward to serving you again.
It’s always a pleasure coming to cook VW!
Nice atmosphere and amazing service advisors
Nice atmosphere and amazing service advisors
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by JWANG9205
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2026 -
Herman Cook Volkswagen responded
It’s great to hear our service advisors and the atmosphere make each visit enjoyable. Thank you for bringing in your Volkswagen for service. We look forward to assisting you again soon.
It was first time I took my car for service at this
facility. Exceptional customer service! Highly recommend.
facility. Exceptional customer service! Highly recommend.
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by egripp9
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2026 -
Herman Cook Volkswagen responded
We’re thrilled you chose us for your first service on your Volkswagen. Eric will be happy to hear that you found our customer care exceptional. Thank you for recommending us to others.
Amazing customer care service.
Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =)
Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =)
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by mqmq1968
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan service e rep and my shuttle driver with black curly hair, sorry I forgot his name but he is the kindest
Feb 10, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to hear you received attentive support during your Volkswagen service appointment. We’re pleased our service team made you feel well cared for. We look forward to helping you again.
Great service, very thorough.
Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber.
Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber.
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by Sami.lexus1
Verified Customer
Verified Customer
Jan 28, 2026 -
Herman Cook Volkswagen responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I recently visited this service and was disappointed with
the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of th
the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of the work may be fine, but the lack of professionalism and courtesy from the team made the overall experience frustrating. I hope they improve their customer service, because right now it leaves a lot to be desired.
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by vhguzman
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Herman Cook Volkswagen responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Jan 30, 2026 -
Herman Cook Volkswagen responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Allen and Ricardo are phenomenal!
I’ve been coming here for 10 years and always had exceptional service.
I’ve been coming here for 10 years and always had exceptional service.
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by CHELSEASON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Allen, Ricardo
Jan 18, 2026 -
Herman Cook Volkswagen responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Happy they were able to take my car 90 minutes before
scheduled appointment and perform service
scheduled appointment and perform service
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by aborowie
Verified Customer
Verified Customer
Service Price Transparency
Jan 18, 2026 -
Herman Cook Volkswagen responded
Thank you for your business and this review. We're happy to see that Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Alan was a pleasure to work with!
! Thank you for the personalized care and support.
! Thank you for the personalized care and support.
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by maryangelaanderson
Verified Customer
Verified Customer
Service Price Transparency
Jan 20, 2026 -
Herman Cook Volkswagen responded
Thank you for the 5 stars! We’re happy to hear Alan made your experience enjoyable and provided the personalized support you deserve. We appreciate you choosing our team.
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