Always great, attentive, quick professional service, in
some ways even better than that provided by all of the luxury dealerships.
some ways even better than that provided by all of the luxury dealerships.
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by MNICITA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan Joslin, also 5 stars
Apr 04, 2026 -
Herman Cook Volkswagen responded
Thank you for recognizing the attentive and efficient care your Volkswagen Tiguan received. We’re honored to exceed expectations when compared to luxury dealerships. We look forward to assisting you on your next service visit.
The salesperson and manager were excellent in educating
us as far as entering this realm of EV Vehicles. Just superb.
us as far as entering this realm of EV Vehicles. Just superb.
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by giloriol
Verified Customer
Verified Customer
Service Price Transparency
Apr 03, 2026 -
Herman Cook Volkswagen responded
We appreciate your five-star rating. We’re glad our team could guide you through EV ownership during your service visit and that our salesperson and manager provided clear information. Enjoy driving your Volkswagen ID. Buzz and let us know if you have any questions.
I had a great experience with the service team at VW
Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the
Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the great customer service and would definitely return.
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by JACKIEV95
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Herman Cook Volkswagen responded
It’s fantastic to know our service team provided efficient and professional care for your Volkswagen ID.4. Eric and the rest of our staff are thrilled to hear everything went smoothly. We appreciate your feedback and look forward to your next visit.
The service was perfect, my appointment was on time and I
was provided with all the necessary information before the start of the service
It took about an hour to get the oil change and all required service
was provided with all the necessary information before the start of the service
It took about an hour to get the oil change and all required service done and the car was returned after a quick wash
Thank you for a wonderful experience
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by michael.epstein1
Verified Customer
Verified Customer
Service Price Transparency
Mar 31, 2026 -
Herman Cook Volkswagen responded
We’re pleased that your Volkswagen service appointment started on time and that our service team provided all the details before work began. It’s great to hear the oil change, required maintenance, and quick wash fit into your schedule. Thank you for sharing your experience and we look forward to your next visit.
Great, friendly service.
They kept me informed every step of the way. Good waiting area with coffee.
They kept me informed every step of the way. Good waiting area with coffee.
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by brucefernandez
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
The other guy in service. I don't know his name.
Mar 30, 2026 -
Herman Cook Volkswagen responded
Thanks for the great rating. We’re glad our team provided friendly service, kept you informed during your VW service appointment, and that you enjoyed the coffee in our waiting area.
We always feel very confident our car is getting
excellent & professional care. Alan, our representative is great letting us know what is needed on the check ups.
excellent & professional care. Alan, our representative is great letting us know what is needed on the check ups.
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by SKHAMEL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan is always the best representative as he checks in our car and keeps us updated how it is doing, time wise.
Mar 16, 2026 -
Herman Cook Volkswagen responded
We’re glad to hear you feel confident in the professional care your Volkswagen receives with us! Alan will be pleased to know his guidance on scheduled maintenance made a positive difference. We appreciate your trust and look forward to assisting you at future checkups.
Great service, fast turnaround and excellent mechanics!
Our two Volkswagens are well cared for at Cook VW!
Our two Volkswagens are well cared for at Cook VW!
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by Mike
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo and Alan
Mar 07, 2026 -
Herman Cook Volkswagen responded
Our team welcomes your kind words about fast turnaround and skilled technicians. It’s rewarding to know your two Volkswagens receive top care. Eric and our team look forward to serving you again.
No high pressure sales, just confidence inspiring
guidance from my service advisor. Thanks for taking such good care of my wagon.
guidance from my service advisor. Thanks for taking such good care of my wagon.
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by Charles Wells
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo Avi Sanchez
Mar 10, 2026 -
Herman Cook Volkswagen responded
We appreciate you noting the pressure-free, confidence-boosting guidance you received from our service department. It’s great to know our team took such good care of you and your Volkswagen. Thank you for trusting us with your service needs.
Service was extremely slow, lacked professionalism, poor
customer service. Everyone was on their lunch break when we had an appointment scheduled. The estimate given for the time the vehicle would be ready
customer service. Everyone was on their lunch break when we had an appointment scheduled. The estimate given for the time the vehicle would be ready was way over. They told me two hours and at two hours no one was available to give me an update because “everyone was at lunch”. The office reeked of cigarette smoke. No one seems very attentive to the timeframe and there was no regard for our time.
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by heatherlaurenh
Verified Customer
Verified Customer
Service Price Transparency
Mar 03, 2026 -
Herman Cook Volkswagen responded
Heather, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us.
We’ve taken our car there consistently since purchasing
it and we are very pleased with the service. Honest, professional and fair.
it and we are very pleased with the service. Honest, professional and fair.
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by LARETTAS
Verified Customer
Verified Customer
Service Price Transparency
Mar 01, 2026 -
Herman Cook Volkswagen responded
Thank you for your continued loyalty with your Volkswagen Beetle. It’s great to know our honest, professional and fair service meets your expectations. We look forward to assisting you again.
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