Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 7

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.8
87 Reviews
4.8

87 Reviews

Write a Review

87 Reviews of Eric Axford

February 06, 2026

Dealership Rating
Employee Rating

Amazing customer care service. Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) More

by mqmq1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan service e rep and my shuttle driver with black curly hair, sorry I forgot his name but he is the kindest

Feb 10, 2026

Herman Cook Volkswagen responded

It’s wonderful to hear you received attentive support during your Volkswagen service appointment. We’re pleased our service team made you feel well cared for. We look forward to helping you again.

January 28, 2026

Dealership Rating
Employee Rating

Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. More

by Sami.lexus1
Recommend Dealer
Yes
Jan 28, 2026

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 27, 2026

Dealership Rating
Employee Rating

I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of th More

by vhguzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 28, 2026

Herman Cook Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 17, 2026

Dealership Rating
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Allen and Ricardo are phenomenal! I’ve been coming here for 10 years and always had exceptional service. More

by CHELSEASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allen, Ricardo

Jan 18, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2026

Dealership Rating
Employee Rating

Happy they were able to take my car 90 minutes before scheduled appointment and perform service More

by aborowie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 18, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to see that Eric and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 17, 2026

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Employee Rating

Alan was a pleasure to work with! ! Thank you for the personalized care and support. More

by maryangelaanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Herman Cook Volkswagen responded

Thank you for the 5 stars! We’re happy to hear Alan made your experience enjoyable and provided the personalized support you deserve. We appreciate you choosing our team.

January 13, 2026

Dealership Rating
Employee Rating

This dealership is great. Both Ricardo and Allen (sp) are always of great help explaining all that is going on from small repairs to heavy duty surgery. I love VW vehicles s More

by rodrigo.puravida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo, Allen

Jan 13, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 10, 2026

Dealership Rating
Employee Rating

Always very professional and helpful, with no surprises to the bill. The annual service was prompt and efficient. More

by Merileechapin76
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan joslin

Jan 10, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 03, 2026

Dealership Rating
Employee Rating

Did a great job updating the ID for works wonderfully on the Tesla superchargers great to have access. Save some money. Makes Travel much easier. We need cars they don’t burn things to keep the world habit More

by 42.combo_space
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesus Lopez

Jan 04, 2026

Herman Cook Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 03, 2026

Dealership Rating
Employee Rating

Service was fine and I returned to the shop for diagnostic to be cleared when car started and then quit. Car was fine after that and parts were ordered for another issue. Thanks for oiling the crea More

by SUSANJTOMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan

Jan 06, 2026

Herman Cook Volkswagen responded

Thank you for choosing Herman Cook Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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