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Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford | Page 8

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.8
87 Reviews
4.8

87 Reviews

Write a Review

87 Reviews of Eric Axford

January 02, 2026

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Employee Rating

It was as good as expected and maybe better than I I I I expected More

by ???!?$
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jan 02, 2026

Herman Cook Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 01, 2026

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Employee Rating

I always feel cared for when I bring my VW to Herman Cook Encinitas. Eric and his team always look after me and my Golf. More

by trish_pullara
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan

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Jan 01, 2026

Herman Cook Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Herman Cook Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else.

January 01, 2026

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Employee Rating

Alan and Eric were efficient , knowledgeable and helpful. . They coordinated effectively with the insurance company and pushed the job through a mountain of paperwork. More

by FARAJEKHARSA
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2026

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2026

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I am very happy with the level of professionalism and courtesy that was offered with a free rental car More

by snicol60
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 01, 2026

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 30, 2025

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Good service and efficient. Only issue is one of the recalls couldn't get resolved due to lack of parts. More

by guarddon
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 30, 2025

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 29, 2025

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Took care of the problem quickly and got us on our way in a very friendly way More

by MDENGLER
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Herman Cook Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 28, 2025

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Everyone is extremely professional and helpful! Definitely our top pick for all services and new vehicles. More

by guvenkanbolat
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Sanchez

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Dec 28, 2025

Herman Cook Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 21, 2025

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Employee Rating

Herman Cook represents Volkswagen very well! It is a pleasure to deal with their staff in both sales and service. More

by DAVID.WALLACE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 21, 2025

Herman Cook Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Herman Cook Volkswagen, we look forward to having you as a valued customer for many years to come!

December 18, 2025

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Employee Rating

Prompt, friendly, helpful staff and service Very reliable dealership. We always take our car there. More

by MARK.SHAFFER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 18, 2025

Herman Cook Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 12, 2025

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Employee Rating

Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is no More

by vincent10341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alan Joslin

Print
Dec 12, 2025

Herman Cook Volkswagen responded

Thank you for taking the time to share your feedback, and for being a loyal Herman Cook Volkswagen service customer. We truly appreciate your continued business. We understand your concern regarding the 3% service charge on credit card transactions. This fee was implemented to help offset rising processing costs, and we always aim to be transparent about it. We also continue to offer alternative payment methods—including debit cards and cash—that do not incur any additional fees. That said, we never want a policy change to diminish the positive service experience you’ve come to expect from us. Your satisfaction is extremely important, and we would welcome the opportunity to discuss this further or answer any questions. Please feel free to contact me directly at 760-753-6256, and thank you again for sharing your perspective.

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