Eric Bates | Page 32

Very pleased overall I was greeted promptly and the customer service provided by Eric Bates and Anthony Benson was very well executed. The service technician was thorough I was greeted promptly and the customer service provided by Eric Bates and Anthony Benson was very well executed. The service technician was thorough and took care to not soil the vehicle in any way. More

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EXCELLENT SERVICE DEPT On May 29th while visiting from Illinois the transmission in our 2009 Acadia went out and of course it had to be during the holiday weekend. We contac On May 29th while visiting from Illinois the transmission in our 2009 Acadia went out and of course it had to be during the holiday weekend. We contacted the dealership in regards to seeing about getting it repaired as we were to head home on that following Tuesday the 31st. As expected the parts were going to have to come in by truck from elsewhere and it was going to be a few days before we would be fixed, luckily we were staying with friends and had a place to go. Eric in the service dept kept in contact with us throughout the ordeal and the mechanic we had named Craig went above and beyond looking out for us as he repaired it. he noticed after being together it didnt shift right so he tore in to it again until he found the problem and fixed it ! we roled out on a Thursday evening about 7:30 pm after they put in a couple hours overtime to make sure we could get going....856 miles later it got us home and is still doing fine!! I'd like to recognize these guys for their dedication to the customer and if I lived there I would definately buy or have car serviced by them!! Once again THANKS to ERIC (service) CRAIG (technician) for your help!! Chris and Stephanie Prewitt More

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Professional and Courteous Service Eric is knowledgeable, professional and friendly and makes a customer feel at ease. Service time was reasonable and I was able to get in and out fair Eric is knowledgeable, professional and friendly and makes a customer feel at ease. Service time was reasonable and I was able to get in and out fairly quickly.. More

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Great service Will is a outstanding salesperson,he goes out of his way,to help you with your needs even after you purchase your vehicle from him. He should get a 5 Will is a outstanding salesperson,he goes out of his way,to help you with your needs even after you purchase your vehicle from him. He should get a 5 STAR FOR CUSTOMER SERVICE. Thanks again Will for great service. Eric in the service dept. did a great job, he came and told how us how long it would take for our completion on our vehicle,which a lot of car places wont tell you how it long it would take to work on your vehicle. More

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Eric has always very helpful and went above and beyond The best and cleanest dealership in Colorado Springs and supports the military. I have been going to Mike Shaw for 2 years since we came from Korea an The best and cleanest dealership in Colorado Springs and supports the military. I have been going to Mike Shaw for 2 years since we came from Korea and they have always been able to get me an appointment in a timely manner More

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Could not ask for better service I have worked with Eric Bates for quite a few years now and he has always been friendly, honest, up front, and goes over problem in laymen terms where I have worked with Eric Bates for quite a few years now and he has always been friendly, honest, up front, and goes over problem in laymen terms where even I can understand. I think Mike Shaw is lucky to have him as an employee. Sammie L Allen More

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Great car buying experience! The staff is well trained and knowledgeable about their vehicles. They did not put any pressure on me to make a purchase. I felt very comfortable spea The staff is well trained and knowledgeable about their vehicles. They did not put any pressure on me to make a purchase. I felt very comfortable speaking with them. Bill ,my salesman, was very talkative and friendly making the car buying experience much more enjoyable! Even after making the purchase, they have stayed in contact with me. Making the maintenance a breeze. I will keep using this dealer ship for service. I definitely recommend this dealership. More

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Oil change Yes I went in for a $29.00 oil change! I left paying $ 49.00. I understand for my type of vehicle ( GMC Terrain) and tax it would be,maybe 42-43 doll Yes I went in for a $29.00 oil change! I left paying $ 49.00. I understand for my type of vehicle ( GMC Terrain) and tax it would be,maybe 42-43 dollar. I don't understand this was suppose to be a deal.and why was has-waste and shop stock a extra change. A deal is when everything is included for 29.00 plus tax. Please explain , thank you Kenneth davismoore More

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Service center All around excellent service Dept. My GMC runs great so far. Wishing you all a wonderful Holiday Season. See you in the New Year. Thanks to Eri All around excellent service Dept. My GMC runs great so far. Wishing you all a wonderful Holiday Season. See you in the New Year. Thanks to Eric. Jim More

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Great service There's another Buick dealer down the street from where I live but go out of the way to Mike Shaw,I feel very comfortable with their service and perso There's another Buick dealer down the street from where I live but go out of the way to Mike Shaw,I feel very comfortable with their service and personnel More

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