Eric Bates | Page 32

Great car buying experience! The staff is well trained and knowledgeable about their vehicles. They did not put any pressure on me to make a purchase. I felt very comfortable spea The staff is well trained and knowledgeable about their vehicles. They did not put any pressure on me to make a purchase. I felt very comfortable speaking with them. Bill ,my salesman, was very talkative and friendly making the car buying experience much more enjoyable! Even after making the purchase, they have stayed in contact with me. Making the maintenance a breeze. I will keep using this dealer ship for service. I definitely recommend this dealership. More

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Oil change Yes I went in for a $29.00 oil change! I left paying $ 49.00. I understand for my type of vehicle ( GMC Terrain) and tax it would be,maybe 42-43 doll Yes I went in for a $29.00 oil change! I left paying $ 49.00. I understand for my type of vehicle ( GMC Terrain) and tax it would be,maybe 42-43 dollar. I don't understand this was suppose to be a deal.and why was has-waste and shop stock a extra change. A deal is when everything is included for 29.00 plus tax. Please explain , thank you Kenneth davismoore More

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Service center All around excellent service Dept. My GMC runs great so far. Wishing you all a wonderful Holiday Season. See you in the New Year. Thanks to Eri All around excellent service Dept. My GMC runs great so far. Wishing you all a wonderful Holiday Season. See you in the New Year. Thanks to Eric. Jim More

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Great service There's another Buick dealer down the street from where I live but go out of the way to Mike Shaw,I feel very comfortable with their service and perso There's another Buick dealer down the street from where I live but go out of the way to Mike Shaw,I feel very comfortable with their service and personnel More

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Service The service was very good. Did not pressure me to do anything more than what I came in for even though they did find some things that needed fixed. The service was very good. Did not pressure me to do anything more than what I came in for even though they did find some things that needed fixed. More

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Who can you trust? All my questions were answered in a friendly and honest manner. I didn't have to try to figure out what I was told and my problems were explained. Wou All my questions were answered in a friendly and honest manner. I didn't have to try to figure out what I was told and my problems were explained. Would come back again if needed. More

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Outstanding Customer Focus A no pressure, honest dealer who focuses on providing a great customer experience. This is the second car I have bought from them and I will go back A no pressure, honest dealer who focuses on providing a great customer experience. This is the second car I have bought from them and I will go back the next time I need a car. More

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Horrible service I recently found out there was a recall on my 2003 saturn ion. Mike shaw Buick gmc was the place I could go get my car services at. I look it in for t I recently found out there was a recall on my 2003 saturn ion. Mike shaw Buick gmc was the place I could go get my car services at. I look it in for the appointment at 10:00 and they said it would take 3 hours max.... It took over 5. Soon after receiving my car I got a call from the dealership saying they couldn't unlock my car and I must have given them the wrong key. I let them know that it's the key I use everyday and I've never had a problem with the locks. Well come to find out later that night when I got out of school they actually broke the lock on my drivers side door. Not only that but now the back end of my car is covered in scratches that were not there until I picked up my car. When I called to talk to them about it they started yelling at me and told me it's my problem and that they refuse to fix it. I can't afford to fix it because I'm a struggling college student. Absolute horrible service and they won't even take responsibility for breaking my locks. DO NOT GO HERE!!!! More

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Service Eric Bates was up to date on what needed to be done to help modify my 2007 Yukon. He had all the paperwork ready on my arrival which made my sign in Eric Bates was up to date on what needed to be done to help modify my 2007 Yukon. He had all the paperwork ready on my arrival which made my sign in time minimal. I have used Eric most of the time when my visit was more than an oil change. He has not disappointed me. More

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