Eric Cappo

I have been to more than 15 dealers in search for a good new car, and this dealership is the best one that I have ever seen. The sales consultants are really really friendly and supportive. What I like abou new car, and this dealership is the best one that I have ever seen. The sales consultants are really really friendly and supportive. What I like about this dealership is that al of the consultants are really professional they know what features the toyota cars have with different models. Most of all, the service is definitely a super star. I came to this dealership driving my girlfriend's car, and they even cleaned her car for me ! It's such a good service! BEST DEALERSHIP EVER. More

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I have been a customer for quite some years with the purchase of 2 honda vehicles. In the year 2008 I purchased my most recent vehicle a CRV from the Honda of Cookeville, TN. Unfortunately this experi purchase of 2 honda vehicles. In the year 2008 I purchased my most recent vehicle a CRV from the Honda of Cookeville, TN. Unfortunately this experience was not quite as smooth and satisfying as my previous one had been. It started when I received confirmation of my purchase contract being through a different financial institute at a different payment then the contract I had signed. At that time I returned to the dealership with the intent of returning the vehicle since this is not what I had signed and agreed to. The sales manager that I spoke to, who is no longer there, extended a compromise to me that if he calculated the difference between what I agreed the payment to be and what was now being told it was, which ended up being ($277.00) and they agreed to pay me that difference once a year for the 6 years of my loan would I agree to keep the vehicle. He then wrote out a Cookeville Honda Owes paper with the six years indicated owed. Well the first two years went off just fine. The problem began in the year 2010 when I went back (October) to receive that years check, and of course my sales manager was no longer there and I was referred to the Manager (Mr. Cooper) and there began a battle. I was confronted with a very rude, hateful, arrogant, liar of a man who blatantly pretty much refused to acknowledge my written document. After going around and around with him for at least a couple of weeks and almost having to contact an attorney, I was finally cut a check for the amount owed. Then comes the current year 2011 and once again Mr. Cooper was contacted and he began to yell at me stating last year was the one and only check he was giving me and that we had agreed that it would be the last, at which time I informed him that no such agreement was made and that yes I would be getting another check. At this point he hung up on me. Without wanting to repeat last years round I began an investigation of my own and found out who was the owner of this dealership. This found I then continued until I was fortunate enough to contact the right person, this being John Tyburski, who was surprised that I was able to track this but it was my Very Good Fortune to have found this man. He was kind, attentive, caring of my situation, allowed me to vent (and believe me I vented) without ever raising his voice or losing patience with me. I found him to be very understanding, concerned, professional and very reassuring that he would help me in the situation that I found myself in. I must say he definitely lowered my blood pressure and gave me a light at the end of my tunnel. He then referred me to Eric Kapo (spelling??) saying he was sure this could be handled. Within probably 15 - 20 minutes I received a call from Mr. Kapo who I then explained to him my plight and he assured me that this matter would be taken care of. After getting off the phone with him Mr. Tyburski called me again stating my message was delivered and I would be hearing from Mr. Kapo and I advised him that I had already spoken to him. This all transpired on a Monday and by Thursday of the same week I had my check in my hand and that same evening Mr. Tyburski called me to follow up and make sure everything was ok and told me to call at any time that he could be of ANY assistance. I have never been treated so well with such promptness and friendliness from a Corporation. I felt they were sincere and truly cared. I am very grateful and more then satisfied how this turned out. I was able to receive my check without ever coming in contact with the Manager I so much wanted to avoid. These two men had never met me and in fact are not even from the same state where I reside but treated me like a friend who honestly and truly cared to help. Words cannot even begin to say how I now feel. This experience confirms to me that Corporations when in the hands of good people will be there for the little people. Talking to both these men put my mind at ease and made me feel so much like I was talking to a concerned friend who would be there for me. Thank you Both So Very Very Much. Teri L. Vinson More

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