Eric Collier

DO NOT BRING YOUR VEHICLE HERE. Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, servic Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, service advisor said it would take 2-3 weeks to get it into the shop. I told advisor that’s fine just keep me updated please. Service department did not communicate anything after I left the dealership that day. I called on 3/28/24 to get an update on my truck. Service advisor did not have any of my information in the system and did not know where my vehicle was or what needed to be repaired. I was told that the advisor that checked my vehicle in was no longer employed here and my vehicle was never written up for service. 3/29/24 my truck got in the shop to have the check engine light diagnosed, advisor called to inform me the particulate filter sensor needs replacing and that my cabin and engine air filter also needs replacing (I replaced them 8k miles ago). Sensor was on back order and I was told that the advisor would have a better eta in a couple of days. Did not receive any updates or have any communication until 4/5/24 when I got a call saying my truck was completed and ready to be picked up. I talked with the advisor and scheduled an after hours pick up. She said keys would be with the sales receptionist and truck would be out front ready to go. When I arrived to pick up the truck I was handed the keys and told it was parked right outside the door and to go look for it. After 5 mins of walking around the lot to try and find my vehicle I had to go back inside to ask the sales manger to have someone locate the truck. 15 mins later they finally found it and brought it up front. No multi point inspection was completed, vehicle had not been washed, and I had to wander around to try and find my vehicle after it sat on the lot for 5 weeks (was not touched for the first 3 weeks). I wouldn’t trust this service department to change the tire on a bicycle in a timely manner. Terrible communication and customer service from everyone in this dealership. Service department needs some major changes in management, and advisors need more training in customer relations. More

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They had the car I was looking for and they were . very professional. I was very pleased. very professional. I was very pleased. More

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Tanner was awesome. He was a great help in picking out our new Jeep. If you want a Jeep, go see Tanner @ Columbia Chrysler Dodge Jeep Ram. He was a great help in picking out our new Jeep. If you want a Jeep, go see Tanner @ Columbia Chrysler Dodge Jeep Ram. More

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It was easy finding the vehicle we wanted on the internet. Tanner made the purchasing process quick and painless. We would definitely recommend Tanner and the dealership on your next purchase. internet. Tanner made the purchasing process quick and painless. We would definitely recommend Tanner and the dealership on your next purchase. More

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