Eric Francke | Page 52

The experience we had with Toyota of Braintree surpassed our greatest expectations. The last time we bought a car (from another dealer!), we were very unhappy with the service and felt that any negative co our greatest expectations. The last time we bought a car (from another dealer!), we were very unhappy with the service and felt that any negative comments you ever hear about "used car salesmen" were accurate in the extreme in that case. This time, even with the good things we had heard about Toyota of Braintree, we still went in expecting the "used car salesman" mentality, maybe just a little better than before. What a difference we found! We were originally attracted to this dealer by the integrity and friendliness of Eric Francke, whom we have known for quite a while, years before we ever considered buying another car. He walked us through each step of our experience there, making sure everything went smoothly. And it did! Our salesman, Ryan Tierney, was friendly and personable, and extremely helpful. He answered all our questions, and made us feel comfortable and important! We feel that not only is he a great salesman, but now he is a friend as well. He and Eric went out of their way to help us find a car which is even better than what we expected to find, and the price was much lower than we expected to have to pay. The gentlemen that worked with us to get our financing, Walace Langame and Arthur Martel, were also very friendly and helpful, willing to work with us to get a loan with a lower interest rate than we were able to obtain from any bank. Walace got our loan started, and Arthur finished up, willing to explain every detail and answer clearly all our questions before asking us to sign anything. The next time we buy a car, we will definitely go to Toyota of Braintree. We would (and will, and actually have already) recommend them to anyone. Go there before you go anywhere else! P.S. And we LOVE our car! More

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I purchased my first car from them in 2001; over the ten years, I have been satisfied with the level of service I have received from their maintenance department that they were my first choice when shopping years, I have been satisfied with the level of service I have received from their maintenance department that they were my first choice when shopping for a new vehicle. The level of service throughout the process was exceptional. They kept my business for ten years and will keep it for another ten. More

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I came back to this dealership for my 6th Camry. I have known Carlos since he was at Clair Toyota. There was no haggling, just a bottom line price. Brian McGrath was my sales person and is very knowlegea known Carlos since he was at Clair Toyota. There was no haggling, just a bottom line price. Brian McGrath was my sales person and is very knowlegeable about the cars. I test drove the new Camry and the Rav 4. I leased the Camry. The new car with more gadgets is less than my 2009 car. Brian has been very proactive in calling me to see how I am liking the car and to see if I have questions. Eric Francke was most helpful as it was during the Shareathon give a way when I was in the dealership. He signed me up for Twitter and made sure that I would receive a debit card. I would definitely recommend this dealership to anyone looking for a Toyota. More

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I just bought a new Prius. Gail Nelson, Eric Francke and Mark McElroy made all the difference for me. They all went to the farthest reaches of their expertise to help me afford the Toyota I wanted and that Mark McElroy made all the difference for me. They all went to the farthest reaches of their expertise to help me afford the Toyota I wanted and that they felt I deserved. They were willing to negotiate in an honest way. They did not play games. They listened to me. I felt that they genuinely cared. They are just an amazing team and I am so glad I found them! Sandie from Hull More

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In search of a new car, my husband and I went to numerous Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day Toyota dealerships to find exactly what we were looking for and at the right price. Tufankjian was the first dealership we stopped at. The first day we went in, we were greeted Angel Tirado,he asked what we were interested in and taken right upstairs to view the selection they had in stock. I was looking for a little more room in the RAV4 than they seemed to have and he quickly suggested the one with the 3rd row of seats, which my husband and I were unaware they even had. They only had one in stock, but the color was one of two I had chosen. He took us downstairs and introduced us to Steve Levanchy. Steve was very professional and informative with information regarding the comparison of the RAV4 and the Honda CRV. Once we had the information we were looking for, Steve brought the car down for a test drive. When it came time for the "dreaded" expense talk, Steve introduced us to Carlos Otega. Together Steve and Carlos made us feel very comfortable and did not make us feel pressured into agreeing to a deal at that time. They understood that with this economy, shopping around was the key to our success as the consumer. Ultimately, Toyota of Braintree was where we found ourselves purchasing our new RAV4. When we went back in, Kenny Banks was the salesman that we closed the deal with. Kenny was very welcoming and just as the others, very informative. He introduced us to Bill DeTellis who explained in detail the 2 yr. maintenance and roadside service. He even had our first oil change scheduled before we went to the finance department!! Jessica Reed was the finance person we dealt with. Again very friendly and professional. She was prompt in sending everything that needed to go to the insurance company and was right on top of things when we had to call her for additional information. I would highly recommend Toyota of Braintree to family/friends. The atmosphere in the showroom was welcoming and friendly, which we did not experience in the other dealerships. Thanks Tufankjian Toyota for helping to make a major purchase less stressful than we thought it would be. A special thanks to Eric for his persistance in obtaining our shareathon certificate. Steve & Diana Weymouth More

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This was my first car purchase, and Eduardo was patient, took the time to get to know me and my family's needs, and went the extra step throughout the whole process to give me the information I needed to ma took the time to get to know me and my family's needs, and went the extra step throughout the whole process to give me the information I needed to make a decision. I never felt pressured, and Eduardo and his colleagues looked for, and found, a special $1000 debit card promotion from Toyota that four other dealerships I had contact with either did not know about, or did not mention. I have only the highest recommendation for Eduardo and each member of the staff with whom I came into contact with. Charles Park Boston, MA More

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I have to admit I was not looking forward to the experience of buying a new car. My experience at many car dealerships was having to deal with an aggressive salesperson. I certainly lucked out whe experience of buying a new car. My experience at many car dealerships was having to deal with an aggressive salesperson. I certainly lucked out when I met with Kenny Tempro. He took his time with me in explaining every detail about the car. He was so pleasant and felt very comfortable going out on a test drive with him. I just lost my husband and this was a new experience for me since my husband always did the car shopping. I would definetly recommend Toyota of Braintree and my salesperson Kenny Tempro. More

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I went there because they were the only place in the area that had the vehicle I was looking for.They went above and beyond to help me out I had many things I needed to do to register the car and Rick brough that had the vehicle I was looking for.They went above and beyond to help me out I had many things I needed to do to register the car and Rick brought the car to me 40 minutes away and spent 5 hours with me to do all the things I needed to do. Going alot of different places and a lot of waiting around,so needless to say we had lots of time to talk by the end of the day it was like I had a new friend. More

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Brian stayed with us way past the closing time of the dealership so we were totally informed on the vehicle of our choice. Never felt we were being rushed. All were very helpful, knowlegable in their po dealership so we were totally informed on the vehicle of our choice. Never felt we were being rushed. All were very helpful, knowlegable in their positions, informative and we never felt we were being pushed. We were pleasantly surprised. I would absolutely go back to Toyota of Braintree and recommend it to others. Very pleased with our experience and expect it to be the beginning of a long relationship. More

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Bob was my primary contact. He was very well informed about the Sienna. He did an excellent job reviewing all of the features. I feel I got a fair value for my trade and that the price for the vehicle wa about the Sienna. He did an excellent job reviewing all of the features. I feel I got a fair value for my trade and that the price for the vehicle was on par with others of this style on the market. Eric was friendly while filling in for Bob for the delivery. Arthur was helpful in finding me a rate lower than the rate I had previously secured. He was fast and informative at the closing. More

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