Eric Francke | Page 51

I started this process online with Eric who responded quickly to my emails and quoted me a price that seemed fair. When I went to the dealership I met with Sunny who had my vehicle ready for me to try. S quickly to my emails and quoted me a price that seemed fair. When I went to the dealership I met with Sunny who had my vehicle ready for me to try. Sunny was excellent about making it easy for me to test drive a variety of different vehicles so I could make a smart decision. I never felt any "up-selling" pressure. I'm very happy with the car I ended up buying. Sunny was great about explaining the different features to me. I would definitely recommend the dealership and Sunny specifically to anyone thinking about buying a car. More

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We shopped around to many dealers, by far this was the best experience. I called on the phone and spoke with Eric, I told him up front what I was looking for and really did not want a major sales pitch. W best experience. I called on the phone and spoke with Eric, I told him up front what I was looking for and really did not want a major sales pitch. We knew what we wanted and about the range we should be, it was a great experience to put it bluntly no BULL just the facts mam. Thank You Toyota of Braintree Susan A Fader Plymouth, Ma. More

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This review (July 2012) replaces my original review (June 2012). The original review was quite negative. Revisions are warranted based on further communication with the dealer personnel and resulting develop 2012). The original review was quite negative. Revisions are warranted based on further communication with the dealer personnel and resulting developments. Facts: 1) We wanted to buy a new Highlander and we chose this dealer because it was a member of the Costco Auto Program and as a Costco member, I wanted to try this program for the first time. The program promises a pre-negotiated deal for every vehicle and Costco always offers excellent value in other products to my experience. 2) We went to the dealer at 1pm on the day of purchase (a Saturday in late May 2012) and I asked for the Costco Program representative (names specifically given by Costco and this was the instruction on the Costco website). Prior to going, I emailed the dealer and asked for the Costco price sheet (per Costco instructions). Upon arrival, we ere introduced to Ed, who was not listed on the Costco site as a point of contact but Ed 'assured' me that it does not matter because they all work at this dealer anyway. We went around their lot investigating options and we settled on one particular Highlander that we bought eventually. 3) After choosing the vehicle that we eventually bought I repeatedly asked Ed to see the Costco pre-negotiated price sheet. We had to leave for another appointment at 3pm and I asked Ed to email me the sheet so I can check it on my phone on the way. We returned around 4pm and I still have not seen he Costco sheet. Instead Ed eventually brought me a number hand-written on a piece of paper. With 2 kids getting restless and having spent too much time already, plus knowing that the number was close enough to what I would probably agree to pay, we accepted the deal. 4) After Ed, we worked with the accessories person (cannot recall name). We bought several add-ons, including an all-purpose weather mat ($129+tax). He also sold us the LoJack System which was supposed to have a $100 discount at that time. 5)Financing was smooth - we completed all paperwork on Sunday. The Lojack discount was not incorporated in the final price so the financing person (cannot recall name) said she would arrange for us to receive a $100 check by mail - we got that in a week or so. 6) Because of my irritation about the Costco price sheet issue, I wrote a bad review on this website. Immediately, Eric contacted me to ask what the problem was. He mentioned that both their dealership and Costco want to ensure that I am happy with the experience. During back-and-forth emailing, we have noticed that the all-purpose weather mats were actually included in the price of the vehicle and we have been sold the same thing for the second time by the accessories person. Eric arranged for us to receive a refund check for the amount mentioned and said they would put procedures in place to make sure that this kind of event does not take place again. In the mean time, he sent me by email that Costco price sheet - finally! Summary: The dealership has a large selection and the prices are ok. Procedural problems exist in their operations and it is disappointing that care for customers comes after a negative review is posted on this website. Overall, I now think that this dealership sincerely wants to make customers happy and maintain their positive reputation. However, responding to customer requests promptly and accurately during sale discussions, not selling the same thing twice, and not having accounting errors due to miscommunication between departments within the dealership would be preferred to following up after the sale and a negative rating is posted. I assume that this dealership will take actions to address these issues immediately. I plan to buy a Prius in a year or so. I will probably visit this dealer again and will post another review if I make a purchase there next time. More

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I previously owned a Camry and was looking to purchase another. Benson steered me right to my dream car. I absolutely love my new car! Everyone at Tufankjian were extremely helpful and I definitely fel another. Benson steered me right to my dream car. I absolutely love my new car! Everyone at Tufankjian were extremely helpful and I definitely felt that they all wanted me to be behind the wheel of this car and made it happen. I am extremely grateful to Benson, Walace and Eric for everything they did to make this possible for me. I was very happy with my experience at Tufankjian and would highly recommend them. More

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For my first experience purchasing a used car, it was the best process. The presentation was very well, the service was amazing. Manuel knew how to be informative and he was able to answer any questions I or best process. The presentation was very well, the service was amazing. Manuel knew how to be informative and he was able to answer any questions I or my mother had. He was great at helping us and working with us. He introduced us to everyone we would encounter to finalize everything including the manager Mark, John, and Eric. All around it was a great experience and reassured me in my purchase. I am very happy with my car now and I can't wait to come back to the dealership for future service. More

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I had the plesure of purchasing a Toyota Yaris at Tufankjian Toyota. The purchase experience was seamless and pleasant. I contacted the dealership on the internet and received a prompt response fro Tufankjian Toyota. The purchase experience was seamless and pleasant. I contacted the dealership on the internet and received a prompt response from Bob Hadges. He was informative, personable and patient in reviewing my options. As someone who does not know much about cars, I was apprehensive about purchasing a car. Bob and all of the employees I dealt with (Ryan Tierney, Arthur Martel, Carlos Ortega, and Eric Francke)put me at ease knowing that I was dealing with honest, knowledgeable and trustworthy professionals. When I made an appointment to visit the dealership I immediately received an appointment confirmation via emaill. Upon my arrival, Bob met me and introduced me to Ryan. I was immediately impressed when Ryan had the phone information that I had given Bob over the phone on his desk. Ryan was knowledgeable and patient with all my questions about the car. He took me on a test drive and provided me with more car facts and told me about dealership services. I decided I wanted to purchase the vehicle and Ryan and I filled out the easy and short application. Bob checked in with us and I proceeded to speak with Eric Francke who was a great help. After a short time Ryan and Bob returned with an offer which we negotiated and I accepted. Meanwhile, Arthur Martel and Carlos Ortega were working behind the scenes to get me a lower interest rate unbeknownst to me. They were able to get me an interest rate half of what I hadThey expected! This allowed me to finance a "wrap around" package which was expertly explained to me. I know this addition made great economic sense to me, but the best part of all to me was that I could get a remote to turn on the car. I signed the financial documents with Arthur and met with Bob and Ryan making arrangements to return for the car. All the employees that I dealt with at the Tufankjian Dealership seemed truly interested in my satisfaction and went above an beyond to help me obtain the car of my dreams. There was no competitiveness among salespeople or high pressure sales tactics and they all worked together smoothly as a team with my happiness as their goal. I am confident that I will be well taken care of by this group of employees during the many years ahead that I intend toown this dream car. I would highly recommend to any potential car buyer to set up an appointment with Bob to meet with the other competent members of the Tufankjian Toyota team to inquire about their inventory. More

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Kenny was very helpful and made the process easy on us, while remaining low key. He is a low pressure salesman who works hard to make sure the customer is happy. while remaining low key. He is a low pressure salesman who works hard to make sure the customer is happy. More

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I have been dealing with this dealership for over 20 years and was not surprised by the great treatment I received when I leased my 2012 Highlander SE. The lease on my 2009 Highlander was ending, in a years and was not surprised by the great treatment I received when I leased my 2012 Highlander SE. The lease on my 2009 Highlander was ending, in a few hours of having spoken with Ed he had my new SE ready for me to drive. His attitude towards his customers is pleasing, low key, and extremely helpful. He explained everything in a manner which was encourageing and made me feel that my business was important to him and the dealership. Jessica was very helpful with the paperwork, her pleasant attitude put me at ease with what is usually a pressure packed process! Eric was pleasant as he explained all the options for the SE. All in all, as always, dealing with this dealership was a great experience, one I'll look forward to doing again in 3 years. By the way, the people in the service department are great too. Donna Keating More

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We traveled over an hour to this dealership. We heard an ad regarding a lease on the radio. When my husband called, he spoke with Eric Francke, who took his time answering questions regarding the lease (whi ad regarding a lease on the radio. When my husband called, he spoke with Eric Francke, who took his time answering questions regarding the lease (which we have never done and had many questions) with-out giving us any pressure or trying to get us to schedule an appt, etc. We worked with Tony Depina who also was helpful, patient, and quite charming. Jessica Reed in Finance was great as well. Thank you for a great experience! More

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I am a first time new car buyer. I had been shopping around at a lot of different car dealerships when I walked into Tufankjian Toyota of Braintree. Eduardo Vivas sat down with me and we discussed why I around at a lot of different car dealerships when I walked into Tufankjian Toyota of Braintree. Eduardo Vivas sat down with me and we discussed why I was looking for a vehicle. At every step Eduardo explained all the options and the pros and cons for each decision. I had walked in with a pre-approval for financing with a ~7.5% APR. Eduardo consulted with the Finance Department and was able to secure me financing with a 1.9% APR and 0 money down!!! I went home with a quote for a couple of vehicles and did some research. I returned the following morning and said - let's do this! Eduardo took me upstairs to their MASSIVE garage of vehicles and I literally picked out the specific car I wanted to buy. While filling out paperwork with Eduardo he was extremely gracious and very informative about each part of the process. He was the perfect balance between letting me know why taking this or that option, or making this or that decision, would be beneficial, while not setting off my alarm that all he cared about was taking my money and sending me on my way. I was also taken care of by Mark McElroy, who worked to ensure that I was getting the best service. I was then passed off to Eric Francke who helped me pick out any options I was interested in and enrolled me in the free two year care program. He was polite, thoughtful, and generally a wonderful person. Next was finance. It couldn't have been more painless. John Celesk attended to securing the financing I had been quoted and completed putting together the final financing package as well as the possible service and warranty options. Like with everyone else I had dealt with he was careful and thoughtful in explaining everything to me and answering any of my questions. They told me I could pick up my new car in a couple of hours. In what seemed like no time at all they gave me a call. My new black 2012 Toyota Corolla was waiting for me. I stopped by the on-site service center to get my inspection sticker and I drove off, as happy as ever. The flow from Eduardo Vivas, to Eric Francke, to John Celesk, all assisted by Mark McElroy was wonderful. At each step I was being greeted by someone who knew exactly what they were talking about. It was all so effortless. I just want to thank the whole team at Tufankjian Toyota for making this first car buying experience not only painless but actually enjoyable. I would recommend this dealership, and these particular representatives to my close friends, family members, and probably complete strangers on the street. When I am ready for an upgrade, I will be returning here. Thanks! More

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