Eric Fritz

Christina Demaris from Honda of Ames was courteous, and kind during my visit at Honda of Ames. kind during my visit at Honda of Ames. More

Helpful 0

Report | Print

Good experience and answered questions i had even with the bumper to bumper warrent. Thank you the bumper to bumper warrent. Thank you More

by Chandra.thompson36 Verified Customer Verified Customer

Helpful 0

Report | Print

There are reviews after reviews talking about expensive car issues after purchasing… ridiculous!! 0/5 stars!!! I don’t usually read or write these.. please take the 3 mins to read this one!! I bought my ca car issues after purchasing… ridiculous!! 0/5 stars!!! I don’t usually read or write these.. please take the 3 mins to read this one!! I bought my car 8/9/23… it’s 9/25/23. I’ve already had 3 SEPARATE issues with said vehicle. The first one was a joke & a half being strung around different department’s voicemails, sending multiple emails to get help, to sending me to other dealerships, while wasting my time & money. I had a part wrong (idk name rn) w my car not letting my gear shift. I made an appt for a Thursday, but wanted to make sure it was covered by the expensive xxx warranty so i got my vehicle up to ames (live in ankeny) the Tuesday before for my appt for them to confirm it’s covered. one mechanic heard what I thought was wrong.. didn’t do a diagnostic test, popped the hood, & they say “yep we know what part you need, we will call you when that part is here” Thursday comes I don’t get what I needed fixed, Manager called & told me it was a recalled part so i had to take it to a ford dealership specifically.. ok cool ford fusion) made an appt 5 days away from my original appt w HOA, got it there & they tell me they have no idea what recall part i’m talking about.. ford calls HOA to try & make some sense of it, HOA then admits to it not being a recalled part…. I call HOA AGAIN to try and get ANOTHER appt scheduled to fix my non operating vehicle. they tell me they can try to get me in later that week…. I continued to call and call until someone finally answered & called me back. talked w the service manager they were able to fix it that day & I insisted I wasn’t paying for this. - extremely annoyed, but wasn’t gonna make a review bc in the end they “fixed it” & I didn’t pay said deductible for it. HOWEVER check your batteries. mine… completely dead & wont take a charge. I took it to get a free battery test at orileys (love that store) & bc of the brand/ placement of said xxxxty battery they couldn’t help me take it out, needs done by a mechanic. had to get it towed to a mechanic to get a replacement battery ($600 w battery, work & tow) the mechanic did work on it & other safety tests. they let me know that my front break pads are beyond a safety concern at 2mm, my rotors need replaced & my break fluid is extremely old. They then quoted me an additional $900 for that work. My point in this review, MAKE SURE to get all safety tests & a complete inspection done before buying! I purchased a warranty, but these are all wearable products, not covered by said warranty of course. I have not had this vehicle long enough to create wear & tear on said parts. an honest dealership would have taken care of all of these issues & problems before selling as most of them were safety concerns causing the vehicle to not operate. I will scream this from the rooftops- Honda of ames is one of the sleaziest xxx dealerships you can go to! More

by wetzel.danielle19 Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly helpful. Seem sincere when taking care of the customers. My sales guy was extremely kind and helpful Seem sincere when taking care of the customers. My sales guy was extremely kind and helpful More

by jessica112698 Verified Customer Verified Customer

Helpful 0

Report | Print

They are liers. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. Their service department is xxxxty. Their general manager should be fired. I would never recommend anyone to buy from them. More

by DWIGHTCORBIN1 Verified Customer Verified Customer

Helpful 0

Report | Print

Eric seemed annoyed when I declined the extended warranty offer and following that seemed a bit terse and just hurried after that. He again seemed annoyed when I asked to continue using my existing license p offer and following that seemed a bit terse and just hurried after that. He again seemed annoyed when I asked to continue using my existing license plates off the car I was replacing. Not a great experience to wrap up the purchase. More

by 9rm6rnr5xj Verified Customer Verified Customer

Helpful 0

Report | Print

The staff were helpful even though they were very busy with many customers and helped us with some confusion we had about paperwork/contract. with many customers and helped us with some confusion we had about paperwork/contract. More

by kristin.lynn12 Verified Customer Verified Customer

Helpful 0

Report | Print

We had a great experience from beginning to end. Greeted by Colton Hobson immediately. He was engaging, knowledgeable and efficient. Finance process was quick and painless.Best buying experience we’ Greeted by Colton Hobson immediately. He was engaging, knowledgeable and efficient. Finance process was quick and painless.Best buying experience we’ve had in 50 years! More

by sperkins Verified Customer Verified Customer

Helpful 0

Report | Print

Wonderful Clean Inviting Honest Easy to talk to They did a wonderful job at not being too pushy but also continued to help me find what I wanted a wonderful job at not being too pushy but also continued to help me find what I wanted More

by janssenkatelynn Verified Customer Verified Customer

Helpful 0

Report | Print

I bought a vehicle from them and they lied to me. They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a They refuse to fix a problem that I spoke with them about before their warranty was up.i will never buy from them again their service department is a joke. More

by Annkeith40 Verified Customer Verified Customer

Helpful 0

Report | Print