Eric Gentle | Page 4

This was a great experience. Very professional and to the point. We were in and out in 4 hours Very professional and to the point. We were in and out in 4 hours More

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I took my truck in last week to have it checked over and a tire sensor changed, not a scratch on it inside or out, I just bought it, owned less than two weeks. Did a full walk around before I walked in with a tire sensor changed, not a scratch on it inside or out, I just bought it, owned less than two weeks. Did a full walk around before I walked in with my keys. After several days past when we were told it would be done, we were told it was ready. Upon arrival the person working the service desk, walked out on us. We found someone willing to help get us the keys and paperwork. Finally after a whole lot of drama and excuses we were able to get what we were supposed to in order to leave. I went to get in my truck and noticed the mint condition driver door panel looked as if someone took there keys to it and the seat had oil and dirt like someone had been climbing in and out after being underneath on the shop floor. Red mud on tires I was told came from the shop door. I have low jack, according to my low jack this truck did more than travel in and out of the shop. The passenger seat also has oil stains. The dealer offered to fix it and I took them up on the offer, they took the truck I. The shop and wiped the seats, still didn’t get it all, when I said the door was still just as bad as it was, the manager standing over my shoulder was nice enough to tell me that they are scratches not dirt and that there is nothing they can do to fix them. I need a new interior door panel and as is, I’m going to have to go to another shop just to get the doors to shut correctly. I feel that if your going to use this dealer for anything that you should think twice and make sure you get full photo documentation before letting them near it. More

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