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Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa
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Eric Gonzales

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.2
69 Reviews
4.2

69 Reviews

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69 Reviews of Eric Gonzales

May 01, 2025

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Employee Rating

Eric isn’t very good at communicating. Should’ve kept Kristine. Messaged him at least once a day and wouldn’t answer until a few days later. Kristine always answered right away. Your techs More

by MRICO89
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kristine Campbell

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April 23, 2025

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Very helpful and friendly. Definitely will recommend. The vehicle seems to be very good and inexpensive! Great buy More

by CARLOSPONCE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Alec Morales, Juan Rodiguez, Bryan Morse, Kristine Campbell

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Apr 24, 2025

Lithia Hyundai of Odessa responded

Thank you so much for your kind words, Carlos. We're thrilled to hear that you found our team helpful and friendly and that you're satisfied with your vehicle. Your recommendation means a lot to us, and we're glad you feel you've made a great purchase.

April 08, 2025

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I am very satisfied with the service I received on my Santa Fe. It was prompt and everyone was professional More

by LYNBREWER45
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Service Time
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Recommend Dealer
Yes
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Apr 10, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience with us. We're thrilled to hear that you were satisfied with the prompt service and professionalism of our team. Your feedback is greatly appreciated and encourages us to continue delivering exceptional service.

March 31, 2025

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Great service and always very nice people they greet you promptly and take care of all my needs! More

by BRIANSMITH105
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Service Time
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Recommend Dealer
Yes
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Apr 01, 2025

Lithia Hyundai of Odessa responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team and that we could meet your needs. Your satisfaction is our top priority, and we look forward to serving you again in the future.

March 22, 2025

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Did good checked the vehicle and got it taking care of in a timely manner More

by IZMENDOZA95
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 25, 2025

Lithia Hyundai of Odessa responded

Thank you, for sharing your positive experience with us. We're thrilled to hear that our team was able to check your vehicle and address your needs promptly. Your feedback is greatly appreciated and encourages us to continue delivering quality service.

March 06, 2025

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although it was busy, the staff and mechanics moved at a fast pace. Staff were very friendly and helpful. Very knowledgeable about the vehicle and maintenance needed to be done. More

by DESIREETOTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jazmine (service advisor)

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Mar 07, 2025

Lithia Hyundai of Odessa responded

Thank you, Desiree, for sharing your positive experience with us. We're delighted to hear that our team was able to provide friendly and efficient service, even during busy times. It's great to know that our staff's knowledge and helpfulness met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

March 06, 2025

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Eric kept us updated on our auto. That made me feel like he cared about his customers. More

by ENDO147LYDIA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Alec Morales, Juan Rodiguez, Bryan Morse

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Mar 07, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience. We're delighted to hear that Eric provided you with excellent communication and made you feel valued as a customer. At Lithia Hyundai of Odessa, we strive to ensure our customers feel cared for and informed throughout their visit. We appreciate your feedback and look forward to serving you again in the future.

February 15, 2025

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Slow response time, waited a month for a call back, within that time frame I called over 30 times and then they changed my appointment twice. Also I mentioned another noise that everyone in my family c More

by Diego Lopez
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 17, 2025

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

February 12, 2025

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Employee Rating

My local Hyundai dealership has always provided quick and excellent service. Always handling my property with care. Eric Gonzalez insures all my questions in regards to services are answered, with great hosp More

by HARRISON.BRIANNAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Harrison. We are delighted to hear that you received quick and excellent service from our team, particularly from Eric Gonzalez. Your satisfaction is our top priority, and we appreciate your kind words about the care and hospitality you received. Thank you for choosing Lithia Hyundai of Odessa for your automotive needs.

February 05, 2025

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Employee Rating

Theodore and the managers were great to us and knew exactly how to help make the new car buying great More

by AGONZALES51
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Theodore Schroeder

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Feb 07, 2025

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

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