Eric Gonzales | Page 18

This dealership has one of the worst service departments that I have ever dealt with. I am having the same issue with my vehicle that they have continuously “fixed”! They try to take the easy way out so the that I have ever dealt with. I am having the same issue with my vehicle that they have continuously “fixed”! They try to take the easy way out so they do not have to put any kind of time or money into my air conditioner. My car is still under warranty, but I guarantee if it wasn’t then they would do their best to fix it properly, because it would probably cost a fortune and would be at my expense not theirs! . They never have any loaner cars whatsoever because they take their sweet time at getting everyone’s vehicle fixed. It is the same song of dance every time I take my car. I thought about trading my car in for a new vehicle, but when and IF I do, I will not do it at the Hyundai in Odessa. More

by Brinray25 Verified Customer Verified Customer

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All ways good to come back to a friendly face at the dealership thanks to her. dealership thanks to her. More

by MEDINAJAM Verified Customer Verified Customer

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Eric is nice and polite, however, when he is out there is zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I belie zero communication from anyone about the vehicle. My car was there for 2.5 weeks. While it was being serviced, I asked to have an oil change. I believe it was done, but noon went over anything with me. There was no checklist that levels or filters had been checked. When I took my car in, it had just been detailed and was clean inside and out. When I got it back, it was was filthy. They didn’t even run it through their own wash to knock the dirty off of it. More

by shellidbriggs Verified Customer Verified Customer

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KRISTINE WAS AWESOME AND EASY TO DEAL WITH. GREAT CUSTOMER SERVICE. HAD REPAIRS DONE AND WAS A GREAT EXPERIENCE. THANK YOU SO MUCH GREAT CUSTOMER SERVICE. HAD REPAIRS DONE AND WAS A GREAT EXPERIENCE. THANK YOU SO MUCH More

by oscar.rodriguez1 Verified Customer Verified Customer

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Everything was excellent with the exception of the safety glasses I had in my pick disappeared after having my vehicle serviced. glasses I had in my pick disappeared after having my vehicle serviced. More

by Doggrappler Verified Customer Verified Customer

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Excellent will definitely go back. . everyone was nice.. good job.. not like All American smh . everyone was nice.. good job.. not like All American smh More

by GRACIEM94 Verified Customer Verified Customer

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Absolutely horrible communication. For weeks that my vehicle was in the service center I received no call backs. I left multiple messages looking for an update and never received a cal For weeks that my vehicle was in the service center I received no call backs. I left multiple messages looking for an update and never received a call back. No one answers the phone at the service center so I would have to choose the sales line and they said they “walked” over and someone would call me. Eric was always out of the office. No one helped me. I live 7 hours away and had to leave the car there for repair. I ended up having to pay someone to physically go into the service center to get an answer on my vehicle. More

by OPERATIONS4 Verified Customer Verified Customer

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We were in and out very quickly. Fastest oil change i’ve had done to my car. Fastest oil change i’ve had done to my car. More

by VZSGA.08 Verified Customer Verified Customer

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As my service advisor she is a hard working woman I appreciated for helping me for my flat tire I had got on my 23 Elentra Thanks again 🫶🏽 appreciated for helping me for my flat tire I had got on my 23 Elentra Thanks again 🫶🏽 More

by ANNALUJAN86 Verified Customer Verified Customer

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Eric was amazing as always the other lady in the front was horrible!! If it wasn’t for the finance lady she would have made me go to another dealer she treated me so badly and other customers rushing them was horrible!! If it wasn’t for the finance lady she would have made me go to another dealer she treated me so badly and other customers rushing them and rolling her eyes I haven’t ever had a bad experience in my 6 years there until her I wish I knew her name but Eric great job!! More

by Felicita Verified Customer Verified Customer

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