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Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.4
121 Reviews
4.4

121 Reviews

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121 Reviews of Eric Gonzales

November 04, 2025

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The service was great and all of the employees were so nice and helpful! Great place to buy a car. More

by DJWHITMIRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bettis, Brian Smith, Kristopher Kilgore, Juan Rodiguez, Bryan Morse, Amy Cordova

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November 02, 2025

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Great people, great service. Got my car back sooner than expexted. Did keep me informed More

by SKYE3160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Morse

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Nov 03, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words. It’s wonderful to hear that our team kept you updated and that your car was ready ahead of schedule. Your feedback is truly appreciated.

October 31, 2025

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Appointment was at 730am, I waited at my car for someone to come (last time they did and this was my 2nd time) about 15 minutes. Multiple service workers walked out and even to the truck infront of mine and More

by Foreveryoung4321.ay
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

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Nov 03, 2025

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer/client. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

October 30, 2025

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Employee Rating

Very customer oriented and knowledgeable Honest and works hard to get you the best deal for you More

by DMARTINEZ1953
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

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Oct 31, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing such positive feedback. It’s wonderful to hear that you found the team to be customer oriented, knowledgeable, and dedicated to helping you find the best deal. Experiences like yours mean a lot to us.

October 30, 2025

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The staff is always friendly and take good care good care of my vehicle. I always leave satisfied. More

by NEOMAE10
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for your kind words about our staff. It’s wonderful to hear that you feel well taken care of and leave satisfied after your visits. Your feedback is truly appreciated.

October 20, 2025

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It seems like they are doing their best still need more help I guess thanks More

by MARK.LUEVANO
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Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback, Mark. We appreciate your recognition of our team's efforts and your understanding as we continue working to provide the best possible service. Your input is valuable to us and helps guide our ongoing improvements.

October 14, 2025

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Went in to get oil change. The staff was very professional and I was done in a timely matter. More

by VCHAVEZ28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

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Oct 17, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and for highlighting our professional staff and efficient service. We're glad to know your visit for an oil change went smoothly. Your feedback is greatly appreciated.

October 05, 2025

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Cleanliness very polite customer service a very welcome atmosphere and when getting service checked they are on it fast and if you need other check on ur vechile More

by DIEGOLOVE432
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Lithia Hyundai of Odessa responded

Thank you so much for sharing your positive experience and kind words about our team and facility. We're glad to know you felt welcomed and appreciated the prompt service. Your feedback means a lot to us.

October 04, 2025

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Enjoy going there, they are very fast, they have an awesome waiting area. It is very clean and comfortable!! Everyone is very nice and respectful!! More

by MARIADGRANADO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

Lithia Hyundai of Odessa responded

Thank you so much for sharing your experience and kind words. It’s wonderful to hear that you enjoyed the waiting area and found our team to be friendly and respectful. We appreciate your feedback and look forward to welcoming you again.

October 02, 2025

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Employee Rating

Service person named Christina came out to meet me with a beautiful smile. Took information and said everything would be taken care of. She was professional and her demeanor made this a very good experience. More

by GUADALUPE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Christina

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Oct 03, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words about Christina and the service team. It’s wonderful to hear that you felt well-informed and comfortable throughout your visit. Your feedback is greatly appreciated and serves as encouragement to the entire staff.

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