Eric Gonzales
Eric Gonzales at Lithia Hyundai of Odessa

Eric Gonzales

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.2
149 Reviews
4.2

149 Reviews

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149 Reviews of Eric Gonzales

February 03, 2026

Dealership Rating
Employee Rating

Eric got me in even though I was late. He fit me in and called me later to let me know it was ready... More

by galleged
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

February 03, 2026

Dealership Rating
Employee Rating

Oil change tech left lug nuts loose on multiple tires when he rotated the tires More

by JGARDEA82
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

January 30, 2026

Dealership Rating
Employee Rating

Service department would not answer any phone calls and no call backs Service department would not answer any phone calls and no call backs wasted time having to go up there and get rejected More

by N.aguirre5
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

Jan 30, 2026

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

January 27, 2026

Dealership Rating
Employee Rating

Never spoke to Eric Gonzales. My car was ready at noon but no one told me until I went and asked at 2 More

by THERESA20
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

January 24, 2026

Dealership Rating
Employee Rating

The service department is why I come here to have work done on vehicle. Eric and the rest of the staff are professional and courteous. I know that I will get great service from the service department and More

by TRISTANGARCIA21
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

January 21, 2026

Dealership Rating
Employee Rating

Take 5 hrs to complete an oil change. I think they need more people for better service More

by NONE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 21, 2026

Dealership Rating
Employee Rating

I keep going to appointments & my vehicle problems have still not been resolved. Disappointed More

by ADAWNNM73
Recommend Dealer
No

Other Employees Tagged: Eric Gonzales

January 19, 2026

Dealership Rating
Employee Rating

All the employees were patient, professional and helpful. I think this will probably be the best car I've ever had. More

by DEBORAH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amy Cordova , Mariam

Jan 19, 2026

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and kind words about our team. It's wonderful to hear that you felt well taken care of during your visit, and your enthusiasm about your new car means a lot to us. Enjoy every mile in your new vehicle!

January 16, 2026

Dealership Rating
Employee Rating

Excellent Excellent! Very good... Excellent! Very good... service very nice. 100% good. Excellent! Very good... service very nice. 100% good. Come back! More

by marialedite
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

Jan 19, 2026

Lithia Hyundai of Odessa responded

Thank you so much for your wonderful feedback and enthusiastic words. It’s fantastic to hear that you enjoyed your experience and received such great service. Your support means a lot to the team at Lithia Hyundai of Odessa!

January 13, 2026

Dealership Rating
Employee Rating

They did me right with everything He was friendly and understanding guy. I would go back More

by BUBBARAYGUMP
Recommend Dealer
Yes

Other Employees Tagged: Eric Gonzales

Jan 16, 2026

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and kind words about our team. It's wonderful to hear that you felt welcomed and well taken care of during your visit. Your feedback is truly appreciated.

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