Eric Gonzales | Page 5

Take 5 hrs to complete an oil change. I think they need more people for better service I think they need more people for better service More

by NONE29 Verified Customer Verified Customer

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All the employees were patient, professional and helpful. I think this will probably be the best car I've ever had. I think this will probably be the best car I've ever had. More

by DEBORAH Verified Customer Verified Customer

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Excellent Excellent! Very good... Excellent! Very good... service very nice. 100% good. Excellent! Very good... service very nice. 100% good. Come back! Very good... Excellent! Very good... service very nice. 100% good. Excellent! Very good... service very nice. 100% good. Come back! More

by marialedite Verified Customer Verified Customer

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They did me right with everything He was friendly and understanding guy. I would go back understanding guy. I would go back More

by BUBBARAYGUMP Verified Customer Verified Customer

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I went in for an oil change and was probably the fourth car in line and three and a half hours later I got my car done with only one service tech working. Need more guys on schedule car in line and three and a half hours later I got my car done with only one service tech working. Need more guys on schedule More

by ERIC.SANCHEZ Verified Customer Verified Customer

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Schedule vehicle for a recall and after we dropped the vehicle off, we received a phone call that the recall parts had been sent back with no explanation. Now we have to reschedule the recall again once t vehicle off, we received a phone call that the recall parts had been sent back with no explanation. Now we have to reschedule the recall again once the recall parts are delivered to the dealership. More

by BABYBOY0709 Verified Customer Verified Customer

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Helpful, respectful and supportive to my needs! Great people to work with! They care about making sure your taken care of in a speedy but careful manner! I highly recommend them! Great people to work with! They care about making sure your taken care of in a speedy but careful manner! I highly recommend them! More

by Darleneduplantis Verified Customer Verified Customer

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Eric was very polite and kind. Each person I have had contact with has been polite, kind and seemed sympathetic towards my situation. I wish they would give more accurate wait times Each person I have had contact with has been polite, kind and seemed sympathetic towards my situation. I wish they would give more accurate wait times for every service. If they can't be accurate, which I understand is difficult, then they should ALWAYS over estimate the waiting time. Please don't waste a customers entire day because they say they will be finished in just a little while and then it turns out to be 5-6 hours. This has happened more than once to me. Over all the entire service process needs something. Im not sure what, but coordination between each other and effective communication with customers would be a good place to start. More

by MA Verified Customer Verified Customer

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Didn't get oil change was told it was 2 hour wait 3 1/2 hours later my vehicle was still in same spot hadn't moved same as vehicles in front of mine was told it would be 2 more hours so got my keys and lef hours later my vehicle was still in same spot hadn't moved same as vehicles in front of mine was told it would be 2 more hours so got my keys and left without a service More

by MIKE_21_08 Verified Customer Verified Customer

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Great! Always a pleasure Eric as well as the service is great I drive up and I am taken care of once my car is ready if dropped off they let me know right a Always a pleasure Eric as well as the service is great I drive up and I am taken care of once my car is ready if dropped off they let me know right away they make sure I'm taken care of along with my vehicle More

by RUTH.MCCUTCHEN1 Verified Customer Verified Customer

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