Eric Halleen | Page 8

Great experience. Jimmy as always, was extremely kind, caring and helpful. This is the third car i have purchased from jimmy. My daughter has one I'm on my second. Wi Jimmy as always, was extremely kind, caring and helpful. This is the third car i have purchased from jimmy. My daughter has one I'm on my second. Will never go any where else as long as Jimmy is working there. He is always smiling and very welcoming and i consider him a great friend. More

Print

Work in Progress Eric Halleen seams to be a caring person, We are working out the problems I am having with the car I purchased at his dealership Hopefully they will Eric Halleen seams to be a caring person, We are working out the problems I am having with the car I purchased at his dealership Hopefully they will be done before the years end More

Print

As far as sales, the dealership did a decent job. The salesman was informative, and helpful. Although once the sale was complete, i have been extremely disastisfied with the service. It seems as if once salesman was informative, and helpful. Although once the sale was complete, i have been extremely disastisfied with the service. It seems as if once you buy the car, they no longer treat you as if you matter. I have received a follow up from Eric hallen, and he has done a good job on folow up, and trying to fix any issues I may have had. Althogh it should not have had to go to this level, I do appreciate his efforts. I had several issues with a certified preowned vehicle, and had to go back to the service department 5 times with in the first month. I received very poor customer service, and although they eventually fixed the problem, i did not feel as if I should have had to spend so much time getting repairs made to a car the was supposedly pre certified to eliminate issues. I was told by the service department in a very rude manner, that "they cant tell what is going to go wrong with the car, that they just read the report that is on the computer". No empathy, no appoligies for all of the time I have had to invest in getting the repairs done. As soon as a repair would be done, the check engine light would come back on the next day. I was told by the service department that the satellite radio does not come with the certified preowned vehicles, which is untrue, and i had to go to another department to fix.. I went in yesterday to have them look at yet another problem that i had with the radio not working properly. I was told that my warranty expired earlier this month, and there was nothing that they can do for me. Eric has kindly taken care of this issue, but not before I had to post a response to my poor experience on dealer rater I have had this car for only a few months, and considering all of the other issues that I have had, you would think that they would be willing to do what they could to try and keep and maintain my business. More

Print