Eric Hargrove
Eric Hargrove at Wolfchase Nissan

Eric Hargrove | Page 7

Service Manager

Wolfchase Nissan

2956 North Germantown Road
Bartlett, TN 38133

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96 Reviews
not yet
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96 Reviews

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96 Reviews of Eric Hargrove

March 09, 2021

Dealership Rating
Employee Rating

Always very professional and seem to be fair and caring. Some times a little slow not often. Very friendly and nice clean place to wait More

by danakiel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 04, 2021

Dealership Rating
Employee Rating

Love the dealership. Dont trust anyone else with the taking care of my car. Very fast and friendly staff. Eric Hsrgrove and Diane Birch are awesome! More

by EJ06KATZ04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Burch

March 03, 2021

Dealership Rating
Employee Rating

I really had a great experience with your crew. I was very pleased with your staff and their willingness to help. Wolfechase Nissan totally rocks. More

by HZLEYES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Burch, Booker T Johnson

March 02, 2021

Dealership Rating
Employee Rating

Was pleased w/service; Ali took good care of our needs. Very Good.... Let us have a test drive and answered all our questions. We rec'd all the possible deductions in a friendly manner. More

by SIMELOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ali Pirani

February 25, 2021

Dealership Rating
Employee Rating

Quick friendly service, with complete knowledge of what is needed and how to proceed. Never a problem after. Thank you for you continued updates while in possession of my vehicle. More

by Eframe59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Burch

Feb 25, 2021

Wolfchase Nissan responded

Thanks for choosing Wolfchase Nissan for your recent service needs. Great to hear everything went well and you were updated throughout the process. Thank you for your loyalty and we look forward to serving you again.

February 21, 2021

Dealership Rating
Employee Rating

Amazing customer service!!! Also willing to help and assist with any issues or concerns and questions always so welcoming the waiting area is always clean More

by ITZY_MEJIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Burch, Booker T Johnson

Feb 25, 2021

Wolfchase Nissan responded

Thank you for trusting Wolfchase Nissan with your current vehicle needs. I’m happy to hear that everything was great. We value your business and look forward to serving you again.

February 20, 2021

Dealership Rating
Employee Rating

Scheduled oil change, tire rotation, and dash filters replaced. Technician stated I didn’t need tire rotation and dash filters replaced, thanks for the honesty. Very pleased with the service. More

by JERRYJ17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Burch

Feb 25, 2021

Wolfchase Nissan responded

Jerry, thanks for choosing Wolfchase Nissan for your recent service needs. I’m so happy you enjoyed the visit and found our team to be transparent and up front. We value your business and look forward to serving you again.

February 18, 2021

Dealership Rating
Employee Rating

I know that Nissan looks out for it’s customer. And gonna get the job right plus when ever you need something done it’s not a long wait. They makes sure the customer is complimented. More

by RANDLECHARLES07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Diane Burch

Feb 25, 2021

Wolfchase Nissan responded

Thank you for your loyalty and for your awesome comments. We do strive to provide a truly exceptional service experience to each and every customer that gives us the opportunity. We value your business and look forward to serving you again.

February 17, 2021

Dealership Rating
Employee Rating

Caesar was amazing and very accommodating. He went over and beyond for not only me, but all of the customers that he was assisting. I hope we can be recognized by the company for going over and beyond. More

by PATRICKMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 17, 2021

Wolfchase Nissan responded

Patrick, thank you for choosing Wolfchase Nissan for your recent service needs. I'm so happy to hear that Cesar was so accommodating and your experience was amazing. Cesar always goes above and beyond for our customers, just like you stated. I will forward your comments along to his supervisor so that he will get the recognition you requested. We value your business and look forward to serving you again.

February 15, 2021

Dealership Rating
Employee Rating

Would not return phone calls when promised, several times! Did not have good timely follow up with customer. It took too long from problem time frame to total resolution time frame! As FYI, I am a lo More

by rds7z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Diane Burch

Feb 17, 2021

Wolfchase Nissan responded

Thank you for taking the time to provide feedback regarding your recent service visit to Wolfchase Nissan. I'm sorry to hear that you had several issues during this visit most specifically with communications, since it appears that you did come to a total resolution, I will forward your comments on to our Service Director who is over both the employees involved in this situation, so that he may review this case and take the necessary action. On behalf of our entire team, I apologize for the negative experience. We value your long time loyalty and your opinion.

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