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50 Reviews of Eric Jones
Helpful 
March 05, 2023
In March of 2022 we ordered a new F-150 Lariat with an upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error cod upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error code for the trailer brake controller. We were told by the service advisor at Jones Ford that the factory failed to install the trailer brake controller and that the missing part had been ordered but would take two weeks to arrive, and that they would call us when the part was in. In early February we still had not heard from them so we talked with Alan in service. He said the part had arrived and made an appointment to have it installed. Once they had our truck in service he called and said that Ford had sent the wrong part and that the correct part would take another month or two. I explained that we had travel plans and that the timeline he gave us wasn't acceptable, he blamed Ford for not having the part available. Yesterday I mentioned the mess to my son who spent about a half hour on google at which point he called and walked me through the repair... which consisted of removing and reinstalling two fuses that weren't pushed in all the way. Not only was the trailer brake controller installed in the truck, it is working just fine. THREE MONTHS OF WAITING ON A PART THAT WAS UNNECESSARY, AND ALAN DIDN'T EVEN CARE TO KNOW HOW WE FIXED THE TRUCK OR OFFER AN APOLOGY OF ANY SORT. I can't even imagine how much Alan and Jones Ford have scammed other customers for unnecessary repairs and warranty work, because surely if this had been an error he would have apologized. I believe that he got his hand stuck in the cookie jar, it wasn't the first time and I'm sure it won't be the last. More
by V Gray
Other Employees Tagged: Alan
March 03, 2023
Best car buying experience, I have ever had. No pressure at all. Honesty and integrity defines this dealership. It was worth the long car ride to get there. No pressure at all. Honesty and integrity defines this dealership. It was worth the long car ride to get there. More
by Abinet.Roderick
January 11, 2023
We took our class C RV into Tom Jones Ford to have an exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimat exaust leak fixed. We'd had it diagnosed at an exaust shop but they weren't equipped to lift a vehicle of this size to make the repair. That estimate was for 1 full day and $1250.00. We weren't shocked by Ford's $2100 and 1 week estimate but when it took 2 weeks. We had to cancel our vacation and were disappointed. The worst part was that I had to contact the manager to get information out of them, our advisor wouldn't call us back. And when we picked it up, it looked like it had been ransacked ! All contents of the "doghouse " or console were strewn across the floor, our National Park annual pass and book were even dumped out of their carrying case. And the bed--in the back of the RV was trashed. We had all the clean bedding stacked neatly on it. I don't know why they had to move that, but apparently they did. Ok, but, put it back like you found it! And the window molding on the bed area window was dangling on the outside. The cover on the skylight was on the floor too. And they'd removed the curtain tie backs and tossed them on the floor. I don't understand why they seemed to leave it a mess intentional. So, 1 star only and I hope everyone reads this and avoids this shop, which we expected more from. More
by COOPERTOHEE
Other Employees Tagged: Tabitha
October 11, 2022
This is by far the worst Ford dealership I have ever worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into t worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into this dealership (I leased my car here) to have some recall work done (some computer work/rear axle work). My cup holder was also falling through my center console, so they told me they would order the part and then get me scheduled to have it repaired. Fast forward 2 months, I took me calling 2 different days, leaving 2 voicemails, and getting on their website to chat with a representative before someone called me back. Low and behold, the service manager Allen tells me that the part was "tracked" down, and it would be here next Tuesday, exactly 2 months from when we went in to have the recall work done. They wanted to schedule me Wednesday, sure no problem. They told me it would be all day, sure no problem. Do you have courtesy vehicle I can have for the day? No, we don't offer that. Um ok, well I will need to get with my husband since we have 2 kids and need a vehicle to get them around. Something didn't sit right with me, so I called another Ford dealership in the valley to see if they could help me. Sure enough, they can order the part (the part that comes from California and takes 2 days to get here) and repair my car. I have been since been contacted by the service department manager, Mr. McMillan. After some leg work on his end, he actually tracked down the part that has been sitting in their parts department since August 24th. Somewhere, someone dropped the ball and never contacted us. However, it still does not change the fact that this morning Allen had the audacity to call me up and lie about said part. He could have taken the 10 minutes to call the parts department or even walk back there, to see where it was. Instead, he continued on with a lie saying it was "on its way and would be here next week". Mr. McMillan is attempting to make this right by doing the repairs this week. However, liars are a cancer to a company/business, and I would still not recommend them. More
by sarak0514
Other Employees Tagged: Allen
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