Eric Koval
Eric Koval at Matthews Hyundai of Greece

Eric Koval

Service Advisor

Matthews Hyundai of Greece

3975 W Ridge Rd
Rochester, NY 14626

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4.8
243 Reviews
4.8

243 Reviews

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243 Reviews of Eric Koval

May 03, 2026

Dealership Rating
Employee Rating

Very nice and easy to work with. I highly recommend using them and will refer people to them More

by MARYTOMSIC02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Minarik, Todd Scharping, Ray Montalvo , John DeSalvo

May 03, 2026

Dealership Rating
Employee Rating

My front grill needed to be replaced due to chipping. Eric and Matthews rep looked at the issue ordered the parts. When received appointment with in a week. Day of appointment a little hiccup with how lo More

by LBAILEY_HANNAH
Service Communication
Recommend Dealer
Yes

April 27, 2026

Dealership Rating
Employee Rating

Polite, good communication about timing. Explained issue with autostart to me. Respectful service advisor. Bye More

by btolyhug
Recommend Dealer
Yes

Other Employees Tagged: Eric Koval

Apr 30, 2026

Matthews Hyundai of Greece responded

Thank you for your kind words! We’re glad Eric and our service team took great care of you!

April 27, 2026

Dealership Rating
Employee Rating

I was promised a new door handle and keys ,but they did not unlock my doors. Also promised that they would make the key unlock ignition butdid not deliver. The car door had glue left on it when they said i More

by BRIANREED6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 30, 2026

Matthews Hyundai of Greece responded

We’re sorry to hear that the service performed did not meet your expectations. Quality workmanship is very important to us, and we regret to hear about your visit. Service Manager Ashley Salamone can be reached at (585)720-9000 to discuss further.

April 26, 2026

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Employee Rating

I have done business with this dealership for the last 10 years and have grown to trust it completely. Always been good service and help in between when I needed it.Would highly recommend to all. More

by MMASI0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Matthews Hyundai of Greece responded

Thank you for trusting us once again! We appreciate your loyalty and look forward to continuing to serve you in the future.

April 23, 2026

Dealership Rating
Employee Rating

The sales experience was great. Mark walked us through everything. Love my new car! Thanks More

by DIGG2LIVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 23, 2026

Matthews Hyundai of Greece responded

Hello-   hank you for choosing Matthews Hyundai of Greece! We're happy to hear that our Sales Team and especially Mark took excellent care of you and provided you with a hassle-free car buying experience. Congratulations on your New Hyundai and happy driving!

April 23, 2026

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Employee Rating

Great service as usual. I had an emergency, and Eric got me right in the next morning. I have been going to Matthews for 19 years, and have always had a fantastic service ex More

by tcicchetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2026

Matthews Hyundai of Greece responded

Hello- We’re pleased to hear everything went well during your appointment at Matthews Hyundai of Greece. We look forward to serving you again soon!

April 20, 2026

Dealership Rating
Employee Rating

Dealership went above and beyond to repair the issue in a cost effective way Matthews Hyundai did a very excellent job in fixing the issue in a cost effective way More

by bhartle1
Recommend Dealer
Yes

Other Employees Tagged: Eric Koval

Apr 21, 2026

Matthews Hyundai of Greece responded

Hi- We’re pleased to hear everything went well during your appointment at Matthews Hyundai of Greece. We look forward to serving you again soon!

April 18, 2026

Dealership Rating
Employee Rating

I am always pleased working with the team at Matthews. Everyone was helpful and customer focused More

by boilerguy63
Recommend Dealer
Yes

Other Employees Tagged: Eric Koval

Apr 20, 2026

Matthews Hyundai of Greece responded

Hello! Thank you for allowing us to keep your vehicle running its best. We look forward to your next visit at Matthews Hyundai of Greece!

April 18, 2026

Dealership Rating
Employee Rating

I always find the service members to be courteous, welcoming and professional. The waiting room is clean and comfortable. Always a positive experience. More

by BBCONNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Scharping

Apr 20, 2026

Matthews Hyundai of Greece responded

Hello! It’s our goal to make every visit a great one and we're happy to hear our Team delivered here at Matthews Hyundai of Greece!

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