Sign In
Start your review of
Eric Lopez.
Eric Lopez
16 Reviews of Eric Lopez
February 11, 2021
"Purchased a 2021 Venue in December and have had my second..."
- markwPurchased a 2021 Venue in December and have had my second experience with the service department at Ron Carter in Friendswood. I called to speak to a service advisor or manager on the phone (the chat option is a real bust - they can't help and don't get back to you), held for a brief time, then was told they were all too busy to take my call. I was asked to leave a message and told them I would but knew they would not call me back. Guess what, they did not. So I went in to the dealership the next day. About 6 service advisors, at least half playing on their phones - two looked up to see if they could help me. First I asked about them getting the message to call me back - deer in the headlights. Looked my name up on the computer... still nothing. So was asked what I needed... Asked about the 3 year, 36,000 mile complimentary service I was told I would receive with the purchase of my new Venue (confirmed this via the internet since the chat person, nor the person on the phone could tell me If I had this benefit). Told the service advisor (a very nice person) that I have always changed the oil in my vehicles at 3,000 miles - I was a professional mechanic for 10 years myself. Said my vehicle had 2,800 miles now but was planning a long trip and didn't want make the trip before changing my oil. Here's the Ron Carter/Hyundai response: Hyundai recommends oil changes at 7,000 miles, but we live in the Houston area which is considered a harsher environment where they recommend 3,700 mile oil changes. So, here's the way your complementary oil changes will work: Ron Carter will pay for your first change at 3,700 (won't do it before then), then Hyundai will pick up the 7,000 mile change, then YOU PAY for the next change, then Hyundai for the 14,000 mile, then YOU PAY, then... etc., etc. So, Hyundai recommends 3,700 mile changes in the place I live and purchased my car but the complimentary changes only apply to places I don't live - huh? Good job Ron Carter! Perhaps you might want to let the customer know just what your "complementary" oil changes will cost them up front. But remember to change the oil at 3,700 miles or the warranty might be voided (they did not tell me this but I know how this thing works). It's going to be a long haul until my car is out of warranty and I don't have to go to the Ron Carter service department for my "complementary and warranty" work. Next closest dealer is down in Texas City and I'm sure they don't want my business since I didn't buy my car from their dealership... but they do offer warranty for life!
Read MoreOther Employees Tagged: Service Advisor
Helpful 
February 10, 2019
"Purchase a vehicle "
- EthioDONT WASTE UR TIME HERE GO SOMEWHERE ELSE We filled out an application and got pre approved online, the next day we went with all the documents the salesman run our information and choose a vehicle after all this they told us we can’t get a vehicle cuz we already own a vehicle from other dealers it’s been a year on time payment they check all this and came back and say u can’t get another car unless u put $5000 down, imagine they told us we were pre approved for 0 down...The reason I went there was they have a really good review but it was a sucky experience...and they told us we get a $250 gift card for visiting & the $250 gift card is a joke it’s a promotional gift card with 8 expensive online stores 6 of them got $25 and the other 2 $50 u can’t buy anything unless u pay some amount it’s just hilarious!!!
Read MoreDecember 24, 2017
"Excelent sales lady Veronica"
- thibaultra
Verified Customer
We were difficult customers yet Veronica was very patient. She was very professional and easy to deal with. Took the time to explain the car functions and even set up the phone to blue tooth.
Read MoreOther Employees Tagged: zzVeronica zzHewitt
November 22, 2017
"Horrible experience"
- txagg91jb Verified Customer
I was first of lead into a new vehicle when I wanted a certified preowned suv. Then when Inagreed to car I was told everything was ok then received unprofessional text on Wednesday evening asking twice if this was my phone and hat it was urgent that I contact the dealership. When I did I was told it was to resign paperwork as wrong vin had been put on contracts. I went on Friday one week to the date I had taken car before work and then told that the financial institution that was financing would only go forward if car that was totalled was at a 0 balance. Until then the dealership would have to take car. This was quite embarrassing. The only credit is that I was given a ride to work. And then yesterday I was confused when I received a call from that finance company wanting to finalize loan on car. I have begun documenting my story to share to the consumer reports on the local television stations to get the word out on this horrible experience
Read MoreOther Employees Tagged: Rude finance manager
September 24, 2017
"Ron Carter helped us after Harvey."
- ashley_eileen86 Verified Customer
We lost 2 vehicles in the storm and Ron Carter (Eric Lopez to be specific) helped us get exactly what we needed to replace our vehicles. The customer service is amazing and I would definitely buy from them again.
Read More
