Eric Lovo | Page 17

Excellent service by Eric Eric is a consummate professional that was attentive, personal and very easy to deal with. He made the process easy. Outside of his control however wa Eric is a consummate professional that was attentive, personal and very easy to deal with. He made the process easy. Outside of his control however was the length of time it took for us to pay for the car. Even though we paid cash, there was only one person in the Finance department thus we waited for 1.5 hours to write a check. Again, this has nothing to do with Eric. Once in Finance, we were in and out in 15 minutes. More

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New car purchase Eric and Hugo were the two individuals that took care of us and couldn’t have done a better job!! Both were very polite and professional. They were ex Eric and Hugo were the two individuals that took care of us and couldn’t have done a better job!! Both were very polite and professional. They were extremely knowledgeable in their jobs. I doubt there is anyone else on your staff that could have done a better job. We would highly recommend them. Thanks for a great experience More

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Great Experience! I recently purchased a car from Eric Lovo. I have to say I did a lot of research on trying to find the right car. Eric made all the difference in my d I recently purchased a car from Eric Lovo. I have to say I did a lot of research on trying to find the right car. Eric made all the difference in my decision. He was excellent in following up and really worked hard to make sure I was happy. He not pushy, which I really appreciate. Hes genuinely honest, and really knowledgeable. I would definitely recommend Silver Spring dealership but particularly working with Eric. Hes FANTASTIC! And great part of that team!!!! More

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5-star Service! I rarely, if ever write online reviews, but this is the exception. Eric Lovo and the team at BMW of Silver Spring provided 5-star service during my I rarely, if ever write online reviews, but this is the exception. Eric Lovo and the team at BMW of Silver Spring provided 5-star service during my purchase of a new 2018 330i xDrive. I keep raving about the excellent car buying experience, because it truly was phenomenal and cannot be overstated. After serving overseas for five years, I was looking forward to buying a BMW upon return to the U.S. and had a very specific model and options in mind. I initially used the USAA Car Buying Service, but quickly got frustrated with the dealerships that were trying to offload their inventory on me. They didn't understand that I wanted to build my own and kept spamming my inbox with nonsense. I was ready to throw in the towel when I received an e-mail from Eric Lovo which was different than the rest, because it was personalized and asked for one shot to win my business. After I sent him my specifications he quickly replied with an offer that I couldn't refuse. Without hesitation I accepted it and sent my downpayment. My experience with BMW of Silver Spring was even better when I arrived at the dealership to pick up my car. As I was signing the paperwork, the finance manager noticed that my APR with USAA was higher than others he had recently seen. I called USAA, while at the dealership, and was able to negotiate a lower rate on the spot. I could go on and on about how great of an experience I had, but I'll stop here. Simply stated, I took time out of my schedule to write this review, which I normally don't do, because the team at BMW of Silver Spring genuinely cares about its customers and provides 5-star service to the military. More

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New car purchase with Eric Lovo at BMW of Silver Spring I usually help my parents, an older couple with little car knowledge, when they purchase new vehicles. I worked with Eric Lovo when I brought my mothe I usually help my parents, an older couple with little car knowledge, when they purchase new vehicles. I worked with Eric Lovo when I brought my mother to purchase a new 4 series. Eric was very respectful, and displayed knowledge and patience throughout the whole process, both as he explained the car’s features to her, as well as locating the vehicle with the exact specifications and color combination that we desired—which I know wasn’t easy because we were very picky. What I appreciated the most about Eric was that he struck the right balance between making us feel comfortable by not being pushy or trying to rush us into a decision, yet working quickly and not wasting our time, which in my experience are rare, noble traits at car dealerships. Overall, I was very happy with Eric, would highly recommend him to anyone shopping for a car, and will be returning to him soon when I’m in the market for a new car. —Nima More

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Great Customer Service Eric and his team were very helpful in assisting us selecting our car. Eric was very knowledgeable about the car and took his time to explain all the Eric and his team were very helpful in assisting us selecting our car. Eric was very knowledgeable about the car and took his time to explain all the features. Talk about great customer service...we would highly recommend him to our friends and family! More

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Great experience My overall experience with the dealership has been great. My salesman Eric was very attentive and extremely helpful. I told him what I was looking for My overall experience with the dealership has been great. My salesman Eric was very attentive and extremely helpful. I told him what I was looking for and the reasons why. He quickly found a vehicle that had everything I was looking for. He provided a very quick and enjoyable buying experience. More

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Great experience Eric is professional and extremely knowledgeable. During our test drive, he was patient and showed us how to use the new features of the car. We were Eric is professional and extremely knowledgeable. During our test drive, he was patient and showed us how to use the new features of the car. We were convinced that we wanted to purchase from Eric but took the individual order route. The process was simple and he kept us informed until we picked her up four months later. The purchasing process was easy with Eric and Anthony, we are very happy with our purchase and experience! More

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Excellent Sales Experience Eric Lovo was my "BMW Genius" on my previous purchase and was always able to answer any questions I had. I was lucky enough to have him as my salesma Eric Lovo was my "BMW Genius" on my previous purchase and was always able to answer any questions I had. I was lucky enough to have him as my salesman for my new purchase and I couldn't have asked for anyone better. He made the experience as smooth and enjoyable as possible. More

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Great Experience Purchasing My New BMW from Eric Lovo Just wanted to share my experience with the purchases of a new X1 at BMW of Silver Spring. Eric Lovo was my client advisor and he did an exceptional j Just wanted to share my experience with the purchases of a new X1 at BMW of Silver Spring. Eric Lovo was my client advisor and he did an exceptional job finding the right vehicle for me in the color I wanted and with the options and features I wanted. Eric is very knowledgeable about BMW features. I got a vehicle with everything I wanted and nothing I did not need. I also got a great deal on the purchases and on financing. Eric was straight forward and fair in his approach. There were no surprises along the way, which is very important to me. BMW of Silver Spring also has a first-rate service department that I have used for many years. Another plus. All in all, an outstanding buying experience from Eric and BMW of Silver Spring. They are not the closest dealer to me, but they are the best. You can't go wrong here. More

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