Chris Jones

Purchased a vehicle from here online. It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a p It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a pothole. Also, dealership never provided any updates on when the car is shipping or delivery date. Purchased the vehicle back in December 2026. Now in April, still have not received my plaes. More

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Castle Hyundai of Downers Grove are a bunch of crooks. I canceled an extended warranty through Allstate that was purchased through the previous dealer and was told to call Castle Hyundai to get my refund I canceled an extended warranty through Allstate that was purchased through the previous dealer and was told to call Castle Hyundai to get my refund as they were the selling dealer. I had called with Allstate on the line with me on a three-way call and was put through to Christoph Sutton. Christoph advised that I should send over the paperwork in an email in which I did and have since not heard from him. No response through email. No response to any of my phone calls. Why would I ever purchase another car from this dealer??? Stay away from this stealership. You've been warned. More

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Great Service Department,quality work at a fair price, done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 done right the first time. The manager Chris, takes a personal interest in the satisfaction of Castle Customers. I have purchased over the years 13 cars from this dealer and will purchase my next one from Castle Hyundai. More

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Awful communication and explanation of services and just useless in my opinion! Go to a different place for service and a car. useless in my opinion! Go to a different place for service and a car. More

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I must say my entire communication and experience from start to finish was amazing. I believe it was my best experience ever buying a vehicle and we’ve bought many over the years. I would highly recomme start to finish was amazing. I believe it was my best experience ever buying a vehicle and we’ve bought many over the years. I would highly recommend Nizar and the dealership as a whole. More

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Great service department Chris Jones and his team are very helpful when it comes to customer service and keeping you informed about your vehicle. very helpful when it comes to customer service and keeping you informed about your vehicle. More

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