Brian Anderson

I'm going to start here with an email I sent to Pat Wells in response to a generic canned email I received from him. I never received a response to that email. I did receive a text from Brian a couple days in response to a generic canned email I received from him. I never received a response to that email. I did receive a text from Brian a couple days after I sent this email offering all weather mats, but I have been completely ghosted by this dealership after I responded to Brian telling him that I already had those. This was the email I sent to Pat: This all started a few weeks ago (may 27), when I put in an inquiry on an ioniq 5 xrt that you were expecting to get delivery on. I was texting with Krystal and she was keeping an eye on the vehicle to let me know when it was in so I could come and take a look at it. On Friday the 29th, she told me that it was available, and then I could come by on Saturday to take a look at it. As we were driving there to pick it up, she said that she went out to go get the keys for it, only to find out that it was sold. She had originally said when I came in that I should talk to Brian and he'll get me taken care of. So when I got there, I asked for Brian. He looked surprised to see me and appeared to be not aware that I was coming by. My conversation with Brian was generally well, he was professional and friendly and we worked out numbers on another one that he would be seeing come in. I put down a deposit and left annoyed, but hopeful that things would work out. Throughout this whole time, I was keeping an eye on your website and the XRT that was in transit on your website. When I initially started talking to Krystal was still showing his in transit with the same VIN. Later that week, I got a text message from John saying that the xrt they were keeping an eye on and I had put a deposit down for had finally arrived, and I made arrangements to come by on the following Monday to look at it. This was still that same one that I had been watching on your website for the last 2 weeks. That always said in transit. I arrived on Monday, which was just this past Monday, the 8th, at around 5:45. Took a quick test drive, and was ready to sign paperwork by 6:30 or so. Then the waiting began. John was overall very good. I enjoyed my time with him, and he did his best to make sure we felt welcome and make sure all of our questions were answered. No problems with him at all, just like I had no issues with Brian. We then waited for financing to work with us. There were a couple times when we thought we saw them, but nothing was happening. At one point, probably around 7:30 to 8:00, someone from financing, I don't remember if it was. Dan or Greg, came in and asked John if he had a deal. At that point we knew that things hadn't even gotten started with us with financing. Dan and Greg were suddenly running around trying to get everything taken care of, and both on separate occasions said that "we'll take care of you", the body language and other things that were said to us implying that something was going to be done about the deal to make up for all that we had been through so far. The numbers ended up coming out exactly identical to what we had worked out with Brian, and we didn't get out of there until at least 9:00 p.m. I sent a follow-up email including John, Brian, Dan, and Greg, laying out what had happened on that specific Monday, and I just received an email back this morning. The email was very generic, apologizing for the delays, but not providing any actual information or ways that would actually make me feel better about my whole experience with your dealership. I am very disappointed with the way that everything was handled from my initial contact with your dealership to the final closing of the deal and now my interactions with the folks that work there now. More

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Great experience with Castle Hyundai Downers Grove. Form email inquiry to signing documents. Quick, proffesional, straight to the point. Form email inquiry to signing documents. Quick, proffesional, straight to the point. More

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Great and fast service! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! More

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Purchased a vehicle from here online. It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a p It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a pothole. Also, dealership never provided any updates on when the car is shipping or delivery date. Purchased the vehicle back in December 2026. Now in April, still have not received my plaes. More

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