Eric Martin | Page 2

Nissan of Rocky Mount responded

Thank you for the 5-star review! We’re glad to hear our service department kept you informed throughout your visit and made sure you understood any additional work your vehicle may have needed. Providing honest communication and dependable vehicle maintenance is very important to our technicians. We truly appreciate you choosing us for your auto repair in Rocky Mount and look forward to helping you again with future scheduled maintenance and service needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for writing this 5-star review! We’re so happy to hear you had a great experience with our team and that they went above and beyond to make sure everything was taken care of. Our service department and factory-trained technicians are committed to providing top-quality vehicle maintenance and dependable auto repair in Rocky Mount for every customer. We truly appreciate your support and look forward to helping you again with your future scheduled maintenance and service needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for your kind review! We’re glad to hear you had a positive experience with our courteous and knowledgeable team, especially Eric Martin. Our service department takes pride in providing dependable vehicle maintenance and quality auto repair in Rocky Mount through the hard work of our technicians. We truly appreciate your continued support and look forward to assisting you again with your future scheduled maintenance and service needs! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Tamida, We are so sorry you feel that way. What could have happened? I'd appreciate the opportunity to make things right for you. Please let me know how I can help. You can reach me at (252) 977-9600. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Deborah, Thank you so much for the 5-star review! We are grateful knowing how much you enjoy bringing your vehicle to NISSAN of Rocky Mount. It is great to learn that our team has consistently been nice and professional during your visits. Whenever you need reliable auto repair in Rocky Mount, our dedicated service department is always here to help. We are incredibly proud of the excellent work and friendly care our certified Nissan technicians provide to keep your vehicle running safely and smoothly. Thank you for trusting us with your vehicle, and we look forward to seeing you again next time. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for leaving us a 5-star review! We are glad to hear that you received great service and noticed how clean everything was during your visit. We also appreciate your honest and constructive feedback, as it helps us know exactly where we can improve the customer experience: Waiting Room Chairs: We completely agree that our seating is due for an upgrade. You will be happy to know that we have a service lounge refresh already in our budget! We are actively working on this and hope to have the brand-new, comfortable seating in place before your next visit. Pricing Concerns: We understand your thoughts on the costs, and we want to assure you that providing excellent value is a top priority for us. To make sure we stay fair, we competitively shop all franchised dealers every single month to ensure our prices are at or lower than the competitive market rates. Thank you again for your business and for helping us grow. We look forward to welcoming you back to a newly refreshed lounge next time your vehicle needs service! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sam, Thank you so much for the fantastic review and for highly recommending us! We appreciative learning that you had an awesome experience with the services provided for your vehicle. Our service department works hard to ensure every customer receives the best care possible, and our factory-trained technicians take great pride in delivering top-notch, reliable results. We truly appreciate your business and look forward to helping you with any future services your vehicle may need. Safe travels! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Wendy, Thank you so much for taking the time to leave us a 5-star review! First, please accept our sincere apologies for the initial oversight regarding your ride from work. We know your time is incredibly valuable! However, we are absolutely thrilled to hear that our team member from the parts department was able to jump in and get you back to your vehicle. We truly appreciate your grace, patience, and understanding. Whenever you visit our service department, our goal is to provide a completely seamless experience from start to finish, and we will certainly use your feedback to improve our transportation coordination moving forward. Thank you for choosing NISSAN of Rocky Mount. We look forward to providing you with a flawless experience next time! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Sandra, Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that you had an excellent experience with Eric. He is a fantastic part of our team, and we love hearing that he took great care of your requests while respecting your decisions regarding additional recommendations. Providing honest, transparent, and pressure-free vehicle maintenance is exactly what we work to acheve for every day in our service department. Thank you for trusting NISSAN of Rocky Mount to keep your car running smoothly. We look forward to taking great care of you again during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Ellen, Thank you for taking the time to leave us a great review! We are so glad to hear that your appointment started on time, was completed promptly, and that our team member was nice and cordial. Respecting your time is incredibly important to us! Whether you are visiting us for routine vehicle maintenance or more extensive work, our service department always strives to provide efficient, welcoming, and top-notch care. Thank you for choosing NISSAN of Rocky Mount to look after your vehicle. We look forward to providing you with another excellent experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain