Eric Martin | Page 2

Nissan of Rocky Mount responded

Hi Deborah, Thank you so much for the 5-star review! We are grateful knowing how much you enjoy bringing your vehicle to NISSAN of Rocky Mount. It is great to learn that our team has consistently been nice and professional during your visits. Whenever you need reliable auto repair in Rocky Mount, our dedicated service department is always here to help. We are incredibly proud of the excellent work and friendly care our certified Nissan technicians provide to keep your vehicle running safely and smoothly. Thank you for trusting us with your vehicle, and we look forward to seeing you again next time. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for leaving us a 5-star review! We are glad to hear that you received great service and noticed how clean everything was during your visit. We also appreciate your honest and constructive feedback, as it helps us know exactly where we can improve the customer experience: Waiting Room Chairs: We completely agree that our seating is due for an upgrade. You will be happy to know that we have a service lounge refresh already in our budget! We are actively working on this and hope to have the brand-new, comfortable seating in place before your next visit. Pricing Concerns: We understand your thoughts on the costs, and we want to assure you that providing excellent value is a top priority for us. To make sure we stay fair, we competitively shop all franchised dealers every single month to ensure our prices are at or lower than the competitive market rates. Thank you again for your business and for helping us grow. We look forward to welcoming you back to a newly refreshed lounge next time your vehicle needs service! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sam, Thank you so much for the fantastic review and for highly recommending us! We appreciative learning that you had an awesome experience with the services provided for your vehicle. Our service department works hard to ensure every customer receives the best care possible, and our factory-trained technicians take great pride in delivering top-notch, reliable results. We truly appreciate your business and look forward to helping you with any future services your vehicle may need. Safe travels! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Wendy, Thank you so much for taking the time to leave us a 5-star review! First, please accept our sincere apologies for the initial oversight regarding your ride from work. We know your time is incredibly valuable! However, we are absolutely thrilled to hear that our team member from the parts department was able to jump in and get you back to your vehicle. We truly appreciate your grace, patience, and understanding. Whenever you visit our service department, our goal is to provide a completely seamless experience from start to finish, and we will certainly use your feedback to improve our transportation coordination moving forward. Thank you for choosing NISSAN of Rocky Mount. We look forward to providing you with a flawless experience next time! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Sandra, Thank you so much for taking the time to leave this wonderful 5-star review! We are absolutely thrilled to hear that you had an excellent experience with Eric. He is a fantastic part of our team, and we love hearing that he took great care of your requests while respecting your decisions regarding additional recommendations. Providing honest, transparent, and pressure-free vehicle maintenance is exactly what we work to acheve for every day in our service department. Thank you for trusting NISSAN of Rocky Mount to keep your car running smoothly. We look forward to taking great care of you again during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Ellen, Thank you for taking the time to leave us a great review! We are so glad to hear that your appointment started on time, was completed promptly, and that our team member was nice and cordial. Respecting your time is incredibly important to us! Whether you are visiting us for routine vehicle maintenance or more extensive work, our service department always strives to provide efficient, welcoming, and top-notch care. Thank you for choosing NISSAN of Rocky Mount to look after your vehicle. We look forward to providing you with another excellent experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi there, Thank you so much for taking the time to leave us a wonderful 5-star review! We are thrilled to hear that you experienced great customer service and that our team continues to do an awesome job for you. We also truly appreciate your honest feedback regarding the wait time. We know your time is incredibly valuable, and we are always working to improve our efficiency while ensuring our factory-trained technicians provide the thorough and high-quality vehicle maintenance your car deserves. Thank you for continuing to trust the service department at NISSAN of Rocky Mount. We look forward to providing you with another excellent and timely experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Kim, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the frustration regarding your tire light. We completely understand why you are disappointed, especially since you paid for a tire rotation and have experienced this recurring issue before. That indicator certainly should have been caught, addressed, and communicated to you before your keys were handed back. Thank you for bringing this to our attention, Ellen. We value your business and hope to have the opportunity to completely restore your confidence in us  Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi, Thank you so much for taking the time to leave us a 5-star review! We are so excited to hear that you consistently experience excellent service and fair pricing with us. It is especially wonderful to know how much you appreciate the video reviews and condition reports! We believe in total transparency when it comes to your vehicle maintenance, and our service department loves utilizing that technology to keep you fully informed about your car's health every step of the way. Thank you for continuing to trust NISSAN of Rocky Mount. We look forward to providing you with another outstanding experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Thank you for taking the time to leave this review! We’re so glad you enjoyed the video showing exactly what we were servicing, it’s a great way to stay informed. Our certified Nissan technicians strive to be courteous and professional, and we’re thrilled we could complete everything in just an hour and a half. We truly appreciate you choosing us and look forward to your next visit! Josh Kinneer Service Director NISSAN of Rocky Mount