Teayana Elder

Nissan of Rocky Mount responded

Hi clegrand1, Thank you so much for the fantastic review! We truly appreciate you taking the time to share your experience with us. We are so proud of our team for always being reliable, helpful, and ensuring you have total clarity about everything going on with your vehicle. Our certified Nissan technicians work hard to provide that level of clear communication and quality care during every single visit. Thank you for choosing our dealership for your vehicle maintenance needs. We look forward to seeing you again next time! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for taking the time to leave us this wonderful 5-star review! Loyalty like yours means the world to us. We are so glad to hear that since 2019, our team has consistently provided you with the honest, reliable, and respectful service you deserve. Keeping your car running like new is always our top priority, and our service department is proud to be your go-to spot. We look forward to taking great care of you and your vehicle for many more years to many! Thanks again for your business and for being a valued part of the NISSAN of Rocky Mount family! Drive safely! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for the 5-star review! We’re glad our service department was able to clearly answer your questions and make your experience easy to understand. Our factory-trained technicians and certified Nissan technicians work hard to provide top-quality car repair and auto repair in Rocky Mount, from transmission and differential services to brake service, oil change service, and scheduled maintenance. We appreciate you trusting us with your vehicle maintenance, and we look forward to helping you again with genuine Nissan parts and expert care in the future! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for taking the time to write us this 5-star review! We’re thrilled to hear you received great customer service and a professional experience from our team. Earning your trust means everything to us, and we’re proud to be your go-to place for vehicle maintenance and auto repair in Rocky Mount. Our factory-trained technicians look forward to continuing to provide the quality care your car deserves for many years to come! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Hi Deborah, Thank you so much for the 5-star review! We are grateful knowing how much you enjoy bringing your vehicle to NISSAN of Rocky Mount. It is great to learn that our team has consistently been nice and professional during your visits. Whenever you need reliable auto repair in Rocky Mount, our dedicated service department is always here to help. We are incredibly proud of the excellent work and friendly care our certified Nissan technicians provide to keep your vehicle running safely and smoothly. Thank you for trusting us with your vehicle, and we look forward to seeing you again next time. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for leaving us a 5-star review! We are glad to hear that you received great service and noticed how clean everything was during your visit. We also appreciate your honest and constructive feedback, as it helps us know exactly where we can improve the customer experience: Waiting Room Chairs: We completely agree that our seating is due for an upgrade. You will be happy to know that we have a service lounge refresh already in our budget! We are actively working on this and hope to have the brand-new, comfortable seating in place before your next visit. Pricing Concerns: We understand your thoughts on the costs, and we want to assure you that providing excellent value is a top priority for us. To make sure we stay fair, we competitively shop all franchised dealers every single month to ensure our prices are at or lower than the competitive market rates. Thank you again for your business and for helping us grow. We look forward to welcoming you back to a newly refreshed lounge next time your vehicle needs service! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Sam, Thank you so much for the fantastic review and for highly recommending us! We appreciative learning that you had an awesome experience with the services provided for your vehicle. Our service department works hard to ensure every customer receives the best care possible, and our factory-trained technicians take great pride in delivering top-notch, reliable results. We truly appreciate your business and look forward to helping you with any future services your vehicle may need. Safe travels! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi, Thank you so much for taking the time to leave us a 5-star review! We are so excited to hear that you consistently experience excellent service and fair pricing with us. It is especially wonderful to know how much you appreciate the video reviews and condition reports! We believe in total transparency when it comes to your vehicle maintenance, and our service department loves utilizing that technology to keep you fully informed about your car's health every step of the way. Thank you for continuing to trust NISSAN of Rocky Mount. We look forward to providing you with another outstanding experience during your next visit! Sincerely, Josh Kinner  Service Director NISSAN Rocky Mountain

Nissan of Rocky Mount responded

Hi Joseph Thank you for taking the time to leave this review! We’re glad to hear you experienced quality work, a friendly environment, and professional service while staying informed about everything we do. If there’s anything we can do to turn this four-star review into a five-star one, please let us know! Our customers are always our #1 priority, so we want to make sure you are nothing but satisfied. We truly appreciate you choosing us for your vehicle maintenance needs and look forward to serving you again! Josh Kinneer Service Director NISSAN of Rocky Mount