Eric Maxwell

Dave Colombo,s 2017 Ford Explorer Sport purchased 1/23/26 review Summarize this email Dave Colombo 4:08 PM (18 minutes ago) to angela.rivera Hello Angela. This is in response to your respon 1/23/26 review Summarize this email Dave Colombo 4:08 PM (18 minutes ago) to angela.rivera Hello Angela. This is in response to your response of my CARFAX review Here are my issues. 1. The price of the vehicle I came in to look at suddenly jumped when the paperwork started. this was explained by saying there is a 500.00 upcharge because I wasnt trading anything in. Pretty much bait and switch on the price. People at the DMV said this is actually illegal. 2. I mentioned to the salesperson during the test drive that the drivers seat bottom was not heating up. nothing was done about this 3.I came in to the service dept 3 days after I bought the vehicle because.the drivers side rear door wouldnt open and was told it couldnt be looked at , and that was it. No appt was offered or anything. All I wanted to know is am I doing something wrong with the settings maybe. I even brought up using the warranty that I had purchased through you and was told nothing would be honored for 30 days. this warranty says "Effective from date of contract" More bait and switch? The finance person i dealt with said thi warranty covered everything "bumper to bumper". The person at the service counter just seemed annoyed that I was bothering him. 4. The CARFAX report said that Napleton had done a pre delivery inspection including an oil change. The vehicle was a quart low on oil, it smelled burnt, showed 40% on the oil change reset screen, was low on brake fluid, out of windshield washer fluid and both front tires were low. 5. While changing the oil MYSELF I noticed that the air dam that cools the turbochargers was hanging by 1 bolt (has 3). This has to be removed to drain the oil. this tells me no one was under this vehicle, and if they were this issue was not addressed. If this had fallen off it would have done alot of damage to the undercarraige and allowed the turbos to overheat. could have been a very expensive repair due to the non existent (evidently) warranty. I love the vehicle. Absolutely hated the experience. I am saving a copy of this in case I am ever asked for it or have a need for it. I hope to hear from you about this 'as my messages have been un answered Dave Colombo UPDATE 5/15/26 I have had the vehicle at a Ford Dealer twice since I bought it in January. This past visit they addressed a bad strut, diagnosed the bad seat module and bad door lock actuator. They also found the complete rear differential needs to be replaced. Napleton had replaced 1 of the rear wheel bearings, Im guessing to try to hide the noise. I haven't put 1000 miles on this vehicle yet and it's spent 5 weeks in the shop since January. If the Warranty they sold me doesn't cover these repairs like Napleton explained to me there will be a lawyer involved. DO YOURSELF A FAVOR AND BUY AND SERVICE YOUR VEHICLE ELSEWHERE More

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After a traumatic t-bone accident that resulted in a total loss, we found ourselves on the hunt for a used SUV. We found a used Tahoe on Car Gurus that happened to be located at Napleton's Mid Rivers. A total loss, we found ourselves on the hunt for a used SUV. We found a used Tahoe on Car Gurus that happened to be located at Napleton's Mid Rivers. As a former customer of Napleton's Mid Rivers and Rick Pelland specifically, we trusted the name and reliability of the dealership, so we quickly contacted Rick and came out that evening to check out the car. Rick took amazing care of us as it was near closing time when we were able to make the 45 min drive out after work. After test driving and working out the paperwork/providing down payment information etc. we were ready to purchase the vehicle. Everyone was leaving, so Rick sent us home with the vehicle and made an appointment for us to come back on Saturday morning at 9:15 am. We went ahead and filled up the car with gas and kept the receipt (as instructed by Rick) for reimbursement upon our return on Saturday. We showed up Saturday morning for our appointment around 8:50 am. The doors were open, but no one was there to greet us. After walking around until our appointment time and giving Rick a call, we ended up just taking a seat at his desk. He came out shortly after and informed us that they were in a sales meeting and he hoped they'd be out shortly. As time passed, there were several other customers who were in the dealership to also finalize paperwork that left in the time period while we were still waiting. Everyone appeared to return from the meeting around 10:15 (one hour past our appointment time and over 1 hr 15 mins after we arrived without a greeting). One of the sales team members was even told about their customer that left and he said. "oh well." At that point, Rick could sense our frustration with the lack of respect for our time and customer service, so he walked us back to the finance office, where the sales manager and general manager appeared to be standing around. He let them know we were ready to cancel the deal at this point because of the lack of service we had received and they simply shook it off again. This sent my husband over the edge, so he expressed that if we weren't able to get back to finalize everything in the next five minutes, we were ready to cancel the deal. He was met with a very heated response from the sales manager where he proceeded to say, " you aren't going to come in here making threats towards my team." I'll admit, my husband definitely was heated at the situation and voiced his frustrations very candidly. However, instead of being met with an apology or consideration for the time spent (and money we were about to spend), he was met with aggression and frustration. When my husband asked why no one came out for our appointment time, they responded with "why did you make an appointment when we had a sales meeting" as if we made the appointment and should've known (we did not make the appointment and did not know). As things escalated, my husband said he would like reimbursement for the gas (as previously promised) and we would take an uber home. The sales manager refused and asked us to pay back the mileage we had put on the vehicle since we took it home (again as instructed). My husband asked how much and they stated $1/mile and actually said, they would not be reimbursing us. At this point, we said forget the gas reimbursement. My husband told them we did not feel comfortable doing business with someone who would treat us this way and who had no care for the money we were about to spend or the time wasted. The sales manager then proceeded to curse at my husband and my husband of course replied with the same. He asked them to shred the agreement and personal information and we'd take an uber home. Rick, our sales guy, was the true victim in this situation because he truly treated us with nothing but respect and consideration. We would have loved to give him our business. However, I cannot imagine ever buying a car from the leadership even after buying from here previously. More

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This dealership took all responsibility to meet our every need while our brand new 2023 Ram triuck actually quit us going back To Springfield. They paid towing fees and lodging while we waited for the car t need while our brand new 2023 Ram triuck actually quit us going back To Springfield. They paid towing fees and lodging while we waited for the car to be checked and repaired. We really appreciated Their quick response. I would recommend them highly. More

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Very organized and friendly. No waist to time from the in to make a deal and get out. I need to recognize a young man Nolan, which is has really nice approach to the customer and No waist to time from the in to make a deal and get out. I need to recognize a young man Nolan, which is has really nice approach to the customer and with his knowledge about job which he does makes me very happy. More

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Great service Great deals took they time with assisting me for the perfect vehicle no complaints me for the perfect vehicle no complaints More

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Nate did a great job of finding a vehicle for our requirements. No pressure salesman. requirements. No pressure salesman. More

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