Eric Nugent

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this, Patti. I really appreciate you pointing out both the positives and where we can do better. I’m glad the team takes time to communicate before doing extra work, but I understand the frustration with the wait times and appointment process. I’ll be working with Eric and his team to see how we can make that experience smoother moving forward. Your feedback truly helps us improve.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you, Rodger. We’re glad the work was done to your expectations, and we truly appreciate your patience with the extra time it took for testing. We’ll keep working to improve on timeliness, and we’re grateful for your trust in us.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for letting us know about this. We’re sorry we missed checking the tire pressure after your rotation. That’s an important step, and we should have caught it. We truly appreciate you bringing it to our attention so we can do better moving forward. Your feedback helps us improve, and we’re committed to making sure this doesn’t happen again.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this! We’re glad Eric made sure everything was handled smoothly, from your service needs to your extended warranty. His helpful and cordial care is exactly what we want every guest to experience. We appreciate your business and look forward to serving you again.

Glenn Polk Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing this incredible review. Eight vehicles since 2009...that kind of loyalty says so much. Joel has been part of the Polk family team for many years, and his dedication to finding exactly what his customers need is unmatched. The fact that you continue to trust him time and again is a true testament to the way he takes care of people. We are grateful for your trust and proud to have Joel on our team!