Eric Nugent | Page 5

trj1117 responded

Eric Nugent service manager did reach out to me and asked me to retract my negative survey. I responded the survey was the truth. He then began to curse me and called me a MFGD liar!!! I sure hope that phone call was recorded as he claimed all were. If this dealers team is following standard diagnostic procedures of applying an electric current to a dead short in an autos electric system it just shows their inexperience as auto technicians. This procedure will start a fire in the electrical system! When my Ram pickup was delivered to the dealer on November 15, 2025 I told Jacob Sewell service advisor that the wheels were locked and the truck had to be dragged onto the flatbed tow truck and also dragged off. I also asked him to tell whoever works on it to not connect my new battery that I purchased that day, as there is a dead short in the system and it will kill the battery. Next I received a call from Jacob on November 19, 2025 around 8:15 am telling me my new battery was dead and they needed me to go get another new battery so they could find the short in the system! I told him the only way the battery could be dead was they connected it to the shorted out system. His reply was they did not connect it and he didn't know why it was dead but they needed another new battery. I then asked him how they were able to get my truck into the shop as the wheels were locked. He replied the wheels were not locked and they just pushed it into the shop. Jacob also stated they had used one hour so far to diagnose the problem and needed me to authorize another 3 hours at $185 per hour, my reply was I did not authorize 3 more hours. I then called back to the dealer around 9:00 am and asked to speak with the service manager and was told he is not available as he is busy setting up the dealer thanks giving luncheon, I then asked If he could return my call. I then waited around 3 hours for a call that didn't happen. Next I logged onto the dealers website and wrote a review of what had taken place and surprise I received a call from the service manager within a few minutes! I explained to him the problems I was having but I ultimately agreed to another 3 hours diagnostic at $185 per hour if its not in warranty and told him I will not bring another new battery for them to short out. (Eric later claimed I had approved $1040 for diagnostics and that he recorded the conversation so I asked to hear this recording, he then recanted and said he didn't have a recording!) I also told him it has to be one of the major size wires as applying direct current will melt any of the small wires and cause a fire. I told him the correct way to find a short in the system is use an OHM meter and check for resistance on any suspected wire. I also asked him how they were able to move the pickup as the wheels were locked maybe caused by the electric parking brake he replied the wheels were not locked and he helped the technician push it into the shop. He did not bother to tell me the electric transmission was locked in park and they had to pull a hidden overide lever which unlocks the transmission! It was also electronically locked into 4 wheel drive which added to the problem. I was only able to learn this by calling the towing company to confirm that the wheels were locked and he called Eric Nugent to find how they unlocked the wheels! The service technician was able to find the problem as the main battery cable to the starter was routed between the engine block and main mounting bracket supporting the front drive axle which squished the cable and in time vibration caused the outer protective cover and cable insulation to wear away shorting out the cable to the axle mounting bracket. When Jacob informed me of this I told him that had to be routed there at the RAM factory and he said no it wasn't someone else had to have done that and it would cost around $4 thousand something to replace that section of wiring harness or for $1300 they could splice in a short section of wire maybe 6 or 8 inches. Again I told him and also later told Eric that the wire had to have been routed there by the factory and asked him to check with RAM. If either of them had bothered to look up on their software the wiring schematic on my 2022 Ram 1500 Ecodiesel they would have discovered as I later found the wire was routed there by the factory along with 4 other wires wrapped in the same sheathing and secured to the engine block with 3 attachments. I told Jacob if he would see the truck is placed in neutral I would come get my pickup and have it repaired somewhere else. They did not leave the truck in neutral but assured me it was when they rolled it out to the parking lot. (So they were disengaging the transmission from park so they could move it but they placed it back in park so I couldn't move it and they wouldn't tell me how to disengage the electronic park transmission). Finally when I paid the 4 hours labor at $185 per hour they tacked on a shop supply fee which was never mentioned to me prior. I was then informed that I will be receiving a service survey and I needed to give them a positive review and if I didn't feel I could answer with a positive review to contact them first so they could discuss! I stand by this statement as being the whole truth and nothing but the truth!