Eric Olsen | Page 4

awesome First of all I want to say thank you to Toyota of North Charlotte on how y'all had treated me and my family every time we bring our car in to get it First of all I want to say thank you to Toyota of North Charlotte on how y'all had treated me and my family every time we bring our car in to get it serviced, I came in and didn't even make an appointment and they took me right in, give me an oil change and rotate my tires, it is just awesome the way they treated me free coffee TV Lounge area it had me in and out within 40 minutes I think it's just awesome the young man that waiting on me Eric Olsen treated me with the utmost respect and I just want to say thank you and give you all the highest review cuz I think your dealership is awesome my next car will be a Toyota. More

Report | Print

Great visit I went in for service on my old car and was able to drive out with a brand new one for a lot less then i was paying on it. Everyone was great. I went in for service on my old car and was able to drive out with a brand new one for a lot less then i was paying on it. Everyone was great. More

Report | Print

Reinventing customer service Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (o Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (or lease) often results in quite another. Normally a dealer makes a slim, but reasonable margin on a sale, but a large share of a dealer's 'accounts receivables' comes from servicing vehicles. Some dealers may be prone to 'padding' items to be checked on a vehicle (like your doctor ordering extra 'tests', just to be sure of the things you're NOT dying of...) in order to make extra money. But dealers of quality products having well-known performance profiles use structured servicing schedules, with discrete items already identified and costed out, to provide safe oversight of ongoing mechanical performance and deliver a predictable cost for service and the time required to deliver it. This becomes a matter of 'trust'. In addition, some dealers may have gorgeous showrooms with all kinds of amenities, but their 'back room' service departments are grubby, dirty, have uncomfortable chairs, no TV or up-to-date magazines, no coffee/tea, and employ snarling service reps who don't seem to give a xxxx about much of anything. That's why Toyota of North Charlotte is 'different' and refreshing! This dealer puts customer satisfaction 'first and foremost' -- from the sale or lease of a vehicle right through a continuing history of maintaining it. All personnel (both front and back office) seem to possess a real passion for -- and pride in their work. They have a strong 'team ethic' to support and encourage one another -- and to deliver a 'quality product' -- from the keys to your new vehicle, to a full explanation of the services routinely performed on it, and a smile and handshake at every meeting. The fact that the service-writing and sales areas of the dealership are fully and very attractively integrated under the same roof shows the importance of both functions to the collective 'whole' process of marketing automobiles. Eric Olsen is one service rep at this dealership who embodies and demonstrates a true professional approach to his work -- initiating service requests, then carefully following up with service techs to ensure all work has been performed before returning the vehicle to the customer. Eric provides wise counsel when 'unexpected' things are found -- particularly when potential safety issues are concerned, like damaged or worn tires or mechanical issues -- to alert customers for the costs and time required to address such issues. Eric and other service writers, as well as the sales staff at Toyota of North Charlotte are always professionally dressed, well-groomed, courteous, respectful, polite, and extremely helpful. That makes EVERY visit to this dealership a delight, and exemplifies what the term "customer service" truly embodies. G & S Steele - Huntersville More

Report | Print

Eric Olson Privides THE BEST Customer Service! Eric Olson and Toyota of North Charlotte once again proved to us why we drive all the way from Gaffney, South Carolina to Toyota of North Charlotte to Eric Olson and Toyota of North Charlotte once again proved to us why we drive all the way from Gaffney, South Carolina to Toyota of North Charlotte to our Toyota Highlanders serviced. Eric Olson's professionalism, attention to detail, thorough explanation of service needed and done, and his courteous and pleasant attitude make every service trip worth the drive. Robert and Pat Throneburg More

Report | Print

Excellent service from Eric Olsen I received excellent service from Eric on my latest maintenance appointment for my Corolla as I have on all my vehicle appointments over the past seve I received excellent service from Eric on my latest maintenance appointment for my Corolla as I have on all my vehicle appointments over the past several years. More

Report | Print

Making my wrecked car look new....again! Thanks to Dave and the staff at the Collision Center for taking good care of my car after I was run into. Excellent communication and prompt service a Thanks to Dave and the staff at the Collision Center for taking good care of my car after I was run into. Excellent communication and prompt service and I truly appreciated both. From the check in with Lindsay to the check out with Dave.....smooth as silk. Thanks! More

Report | Print

Going the extra!! My family has purchased multiple cars from Toyota of North Charlotte. Eric Olsen has always assisted with our vehicle service. Eric's knowledge of My family has purchased multiple cars from Toyota of North Charlotte. Eric Olsen has always assisted with our vehicle service. Eric's knowledge of the Toyota product and ability to communicate with customers is far superior than most. From a crazy annoying noise to recommended vehicle service, Eric is Always willing to do what it takes to complete the job correctly the first time. Thanks for all More

Report | Print

Long Term Experience with Dealership and Service Department Will and Eric are excellent to work with. They take great care of me. Could not be more satisfied. Would recommend to all Toyota owners. Will and Eric are excellent to work with. They take great care of me. Could not be more satisfied. Would recommend to all Toyota owners. More

Report | Print

Very professional in handling service of my Tundra truck. Eric Olsen handled my service on 4/7/16. From the time I arrived until finished, he continued to communicate with me. We determined that my service wa Eric Olsen handled my service on 4/7/16. From the time I arrived until finished, he continued to communicate with me. We determined that my service was going to take all day, so, he secured a loaner car for me. He explained everything that needed to be done & gave me his recommendations, including new tires & something that was covered under warranty. I will ask for Eric Olsen again in the future when I need my truck serviced. More

Report | Print

Eric Olsen is Great! I've had my 2006 Avalon serviced here for the last 10 years. I recommend them highly ... and that goes especially for Eric Olsen who always takes good I've had my 2006 Avalon serviced here for the last 10 years. I recommend them highly ... and that goes especially for Eric Olsen who always takes good care of me! Thanks, Eric. More

Report | Print