Eric Olsen | Page 5

Recent service visit Eric Olsen is the best service tech I've ever dealt with. He is always fair, always clear about what has to be done and then about what will eventuall Eric Olsen is the best service tech I've ever dealt with. He is always fair, always clear about what has to be done and then about what will eventually need to be done. I appreciate the forward-looking approach. He has taken care of our two Toyotas and we'll continue to visit him for all services and/or repairs. More

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Outstanding service department. I have been taking my 2003 Avalon to this dealership since it opened. Over the years, Eric Olsen and Will Gaddy have earned my total confidence. They I have been taking my 2003 Avalon to this dealership since it opened. Over the years, Eric Olsen and Will Gaddy have earned my total confidence. They are competent, efficient, and, above all, have the integrity you wish all auto service folks had. I even started bringing a second car, an Acura(!), to this dealership for service rather taking it to a Honda dealership (after I became concerned about their level of honesty and competence). Recommend Toyota of North Charlotte highly. More

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Great service department - average at best sales department The service department has always handled any service issue on my Toyotas professionally. Repair time, cost, and customer service have been good. I The service department has always handled any service issue on my Toyotas professionally. Repair time, cost, and customer service have been good. I would recommend this dealer regarding servicing Toyotas. On the sales side - I have purchased numerous vehicles at various dealers over the last 20 years, including one from Toyota of North Charlotte. I purchased my most recent Toyota at another dealer due to the frustrating process and overly complicated paperwork at Toyota of NC. I would recommend purchasing from another Toyota dealer. More

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Dependable and friendly For the past 12 years, Eric Olsen has provided outstanding service when our vehicles needed attention. He is always efficient and prompt in his resp For the past 12 years, Eric Olsen has provided outstanding service when our vehicles needed attention. He is always efficient and prompt in his responses. His ability to remember my name is most impressive. More

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Thank You, Eric Olsen We have been having our cars serviced at Toyota of North Charlotte for many years. During that time we have established a fine relationship with Eric We have been having our cars serviced at Toyota of North Charlotte for many years. During that time we have established a fine relationship with Eric Olsen. He is knowledgeable, helpful. and polite. As a dealership, you are fortunate to Eric's expertise in your Service Department. Bill Kinsey More

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Great Service Experience I had to have part of the air conditioning system replaced before the weather heated up. The repair took longer than expected, and Eric Olsen made su I had to have part of the air conditioning system replaced before the weather heated up. The repair took longer than expected, and Eric Olsen made sure that I was not without a vehicle overnight. After seeing the amount of disassembly required to get the part changed, I am very happy that I had the work done at a certified Toyota service center. More

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Awesome Help Thank you so much for your Help with my challenging vehicle and purchase of a vehicle. Eric Olsen always expresses Extreme Kindness.I know I can be Thank you so much for your Help with my challenging vehicle and purchase of a vehicle. Eric Olsen always expresses Extreme Kindness.I know I can be a difficult customer but he still goes out of your way to make sure the job is done right and I am a satisfied customer. I can trully see his kindness is not pretend, it's real and I Hope Toyota knows that Mr. Olsen is a Great asset to there company. Sincerely, Mika More

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Great Customer Service I have been doing business with Toyota of North Charlotte since 2004 when I purchased my first Highlander. During that time, I have mainly worked wit I have been doing business with Toyota of North Charlotte since 2004 when I purchased my first Highlander. During that time, I have mainly worked with Eric Olsen and Will Gaddy. These men are great in explaining what my vehicle needs, they let me know in advance if some major maintenance item is coming up so I will not be surprised and take great pains to explain everything to my satisfaction. My husband always said he was glad we found a service center we could trust. In fact, I called Eric for his opinion before I purchased my 2015 Highlander. As long as Eric and Will work in the service department, I will continue to bring my vehicle to this Toyota dealership and will recommend to my friends. More

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Work as well they work I would like to recommend this dealership to everyone who is the perfect car ..people are working in those are so good n customer friendly.. I would like to recommend this dealership to everyone who is the perfect car ..people are working in those are so good n customer friendly.. More

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Highly dependable Toyota of North Charlotte has always done an outstanding job of servicing my vehicles. The service writer Eric Olsen did an outstanding job of greetin Toyota of North Charlotte has always done an outstanding job of servicing my vehicles. The service writer Eric Olsen did an outstanding job of greeting me and jumping right in to take care of starting the service. He authorized a 10% discount for a coupon received in the mail. Eric Olsen has looked after me so well that we have become pretty good friends over the years. He is very knowledgeable about Toyota vehicles. If I experience a problem I feel I can call Eric and get a dependable answer. More

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