Eric Peterson | Page 13

BEST EXPERIENCE EVER!!! Great experience! Eric was excellent. Took the time to go over every detail with the car and even set my radio stations! Melissa in finance was also g Great experience! Eric was excellent. Took the time to go over every detail with the car and even set my radio stations! Melissa in finance was also great and went over and above explaining everything. They were both great to work with!! More

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Eric is top notch!!! Eric helped my daughter and I choose a car that fit her needs and my budget. He was professional, courteous and very knowledgeable. He made the experi Eric helped my daughter and I choose a car that fit her needs and my budget. He was professional, courteous and very knowledgeable. He made the experience extremely easy and enjoyable! Thanks Eric! More

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Satified I was very satisfied with Eric Peterson. I’m a female of a different ethnicity so there was definitely a language barrier. He was very patient with me I was very satisfied with Eric Peterson. I’m a female of a different ethnicity so there was definitely a language barrier. He was very patient with me. I even called back the next day and asked about certain concerns and he made me feel very content. I would recommend him to any of my family members and friends. I also love my car as well!!! More

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BEST CUSTOMER SERVICE EVER!!! Eric was so patient and understanding with my financial situation. He made sure that I got the car I wanted and made it work with payments I could aff Eric was so patient and understanding with my financial situation. He made sure that I got the car I wanted and made it work with payments I could afford. He was very informative when it came time to show me all the features of the car and when set up things for me that I totally did not know how to do myself... I only came in for an oil change in my Rav 4 but found myself walking around and saw the Camary and fell in love with it.... More

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Absolutely Horrible Customer Service Never have I ever been disrespected in a car dealership until now! My wife and I came into the dealership looking to buy a 2018 Highlander. Eric Peter Never have I ever been disrespected in a car dealership until now! My wife and I came into the dealership looking to buy a 2018 Highlander. Eric Peterson was our sales associate. We wanted the color Ooh la la rouge that they did not have so it would have to be delivered. We were settling on a price when I wanted to find out what my APR would be. Eric told us we would go into finance office. I told him I would like to think about the price since we had somewhere to go. Then he proceed to raise his voice yelling at us saying "REALLY?!? YOU HAVE SOMEWHERE TO BE?? WE GOT YOU THE PRICE YOU WANTED AND NOW YOU WANNA THINK ABOUT IT?? I THOUGHT YOU SAID YOU WANTED TO BUY TODAY" Which I never said that I would buy today! We left immediately and the manager, Don Hesher, asked us what's wrong. I told him that I do not want to think about buying a car while being yelled at by Eric. I told Don I dont want to feel pressured into buying and absolutely don't want to be disrespected, we shake hands and left. Don Hesher has been helpful to us with getting us a lower price, he also apologized!! Customer service and Professionalism are the two most important characters in my opinion. Even if we agreed on a price doesn't mean we have to buy it. A person's time and money is that person's business. If you value Customer service and Professionalism, then save your money and go elsewhere. More

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Low stress buying experience The entire staff are very courteous, and really want to ensure you are pleased. This is the second vehicle we have purchased from Fred Anderson Toyot The entire staff are very courteous, and really want to ensure you are pleased. This is the second vehicle we have purchased from Fred Anderson Toyota and have been very pleased with both. Thanks! More

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Awesome service Great staff, only place in Charleston I would go! Don’t waste your time any where else. Thanks Blake and Eric for the good experience. Also, my co-wor Great staff, only place in Charleston I would go! Don’t waste your time any where else. Thanks Blake and Eric for the good experience. Also, my co-worker keeps raving about how you helped his mom into her new Toyota. Keep up the good work! More

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People make a difference Great people make a great experience. Everyone was so helpful, and we had lots of questions. They didn’t rush us, and made sure we were satisfied on a Great people make a great experience. Everyone was so helpful, and we had lots of questions. They didn’t rush us, and made sure we were satisfied on all levels. Love our new car. More

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Very Happy customer. A great experience. Salesmen were very helpful without using pressure tactics..no waiting nor misdirection. A very straight forward transaction. We A great experience. Salesmen were very helpful without using pressure tactics..no waiting nor misdirection. A very straight forward transaction. We highly recommend this dealer location. You will be treated well. More

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Excellent service and top notch staff, from entry to exit! The staff here at Fred Anderson Toyota are incredible. They were friendly, authentic, caring and thoughtful (traits I value as a customer). From my fi The staff here at Fred Anderson Toyota are incredible. They were friendly, authentic, caring and thoughtful (traits I value as a customer). From my first steps inside to leaving the dealership, they treated me like family. When I called, Heather answered the phone with a friendly, unique greeting. She even sang! It was a warm welcome. When I arrived for my appointment, Michael Manning greeted me and made sure to get me to the right person. Eric Peterson gave us a tour of vehicles and accompanied me on the test drive. He listened to my needs and worked with me to get the best car for me. Carey Wright made sure I didn't need anything while I waited. Ryan Spence made sure to get me the best financing deal and all with a great attitude. Thanks for the great experience and I left with an awesome car! More

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