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Eric Pieper
Eric Pieper at Russ Darrow Kia of Madison

Eric Pieper | Page 3

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.8
33 Reviews
4.8

33 Reviews

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33 Reviews of Eric Pieper

March 22, 2025

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Employee Rating

Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk , Will Akins, Jess Holm

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Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

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Employee Rating

Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk , Will Akins, Jess Holm

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Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 18, 2025

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Employee Rating

Eric has been beyond helpful whether dealing with repairs or diagnostics. Nowhere else i would rather go. More

by Kalebbaumgart111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hoffman

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Mar 18, 2025

Russ Darrow Kia of Madison responded

Kaleb, We are very happy to hear Eric provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

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Employee Rating

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Drake Lallas , Will Akins, Jess Holm

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Mar 17, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

February 22, 2025

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Employee Rating

This is entire situation was so stressful and so confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process More

by tf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

February 18, 2025

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Employee Rating

Kia is the only shop I trust to take my car to get service. The employees are wonderful and helpful the derive is excellent More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

February 15, 2025

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Employee Rating

Great team that is committed and will get the job done correctly the first time every time! More

by Drunken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Kuckuk, Cassidy Fancher , Will Akins, Jess Holm

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Feb 16, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

February 09, 2025

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Employee Rating

Every interaction is genuine. Great group of folks to work with in the service department.! More

by FLORES.QUENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Will Akins

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Feb 10, 2025

Russ Darrow Kia of Madison responded

Quenna, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Drake Lallas drake.lallas@russdarrow.com

February 02, 2025

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Employee Rating

I went to the service center for an oil change. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again. More

by GULEVAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Russ Darrow Kia of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years! Drake Lallas drake.lallas@russdarrow.com

February 02, 2025

Dealership Rating
Employee Rating

Crowded loud waiting area. Work done 1 hour past promised time. No updates given. Undisclosed hidden cost for oil change. More

by rcmj1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 06, 2025

Russ Darrow Kia of Madison responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Drake Lallas drake.lallas@russdarrow.com

Feb 06, 2025

Russ Darrow Kia of Madison responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Drake Lallas drake.lallas@russdarrow.com

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