"Kia Russ Darrow is our choice when selecting repair and..."
Kia Russ Darrow is our choice when selecting repair and maintenance work for all our vehicles, Kia or otherwise. We bring our cars here for service only because of Joe Kuckow! If you want an honest, dependable, hardworking service manager, then Joe’s your guy! Joe is the definition of what excellent customer service should be at any dealership.
"Russ Darrow is amazing. Great customer service, great..."
Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us
"Took my Optima in for general maintenance. Overall good..."
Took my Optima in for general maintenance. Overall good quality service. Everyone I spoke to was very friendly and professional. I will be coming back for next general maintenance for sure!
"Kia Madison’s service department has incredibly attentive..."
- A Brown
Kia Madison’s service department has incredibly attentive and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the predicted time. I am always very happy with my experience.
"I've been using this dealership for new cars and repairs..."
I've been using this dealership for new cars and repairs for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for service. I've always been extremely satisfied with the services, and the staff has gone out of their way more than once to make sure my concerns were addressed. Thank you!
"Love Russ Darrow Kia from the sales department to the..."
Love Russ Darrow Kia from the sales department to the service department, they always go above & beyond. I've purchased three cars from them and never been disappointed.
"The service is very good, that is why I leave my house at..."
The service is very good, that is why I leave my house at 6:30 am to change oil. Besides, I do service where I bought the car brand new
"I can’t speak for the sales force because when I am..."
I can’t speak for the sales force because when I am waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’re smoking outside the entrance, which isn’t impressive. Go smoke in the back of the building where no one can see or smell you. No one wants to smell your xxxx smoke!
As for the service department....they ROCK!!! I travel well over an hour to have service work performed on our Kias and now my daughters Pontiac Vibe! The only reason I take my cars to this location is because of Joe Kuckuk! He is honest, fair, and will go the extra mile for his customers, and this was before he took on the awesome responsibility of be the manager of the department! I cannot say enough about Joe! I recommend him and the department to my friends and family and I don’t give out recommendations like lollipops.
I highly recommend the service department at R.D. Kia because of Joe kuckuk!
Go see Joe and you won’t be disappointed!
"The man who sold me my car was wonderful & knowledgable!..."
- Laura Ann
The man who sold me my car was wonderful & knowledgable! Everyone including service department was so nice
I highly recommend looking for your car at Kia of Madison!
"Great service department"
I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is backed up by a quality service department it makes a difference. I even bring our Toyota vans here as that dealership does not have the customer service that you find at Russ Darrow. Joe has been running the service department for a while now and he has always kept me informed of parts needed, pricing, options and time the vehicle will be ready. That is the job and he performs it very well. I also have to add that during this Covid-19 crisis we have had, the dealership has remained open and has made it safe for customers and staff to be inside.