Eric Sarjeant | Page 40

The vehicle purchasing experience was far superior than what I have encountered from my local dealership. I have bought several vehicles from the same dealership over the years and the end result does not what I have encountered from my local dealership. I have bought several vehicles from the same dealership over the years and the end result does not compare. The salesperson at my local dealership would not return your calls if you attempted to negotiate a price. Mohamed Awad listened to my price point, vehicle needs and over delivered. I live about two hours from the dealership so communication played a big part in the deal. Mohamed was courteous and quick to respond. Ed Martin Toyota is fortunate to have an individual like Mr. Awad. My only complaint would be the delivery fee charge but I guess it comes with the territory. I felt since I would not be using lifetime oil changes or some other local program offer the deliver would be covered by the dealership so not the case in my situation. Overall I am satisfied with my purchase and would buy from the dealership again. It was a pleasure working with Mohamed. More

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Josh was very polite and easy to work with. He made the process very simple. I inquired online and he was very responsive to my questions. I did purchase a vehicle and would recommend this dealership. process very simple. I inquired online and he was very responsive to my questions. I did purchase a vehicle and would recommend this dealership. More

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I was originally contacted by Ace through email and phone call. I appreciate that since I was just utilizing the service center for an oil and filter change with my old car and ended up leaving with a great call. I appreciate that since I was just utilizing the service center for an oil and filter change with my old car and ended up leaving with a great car for a great deal. Thanks to Justo for his awesome work. He was a pleasure to work with. More

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Quick and painless Ed Martin took my challenge of what I needed my payment to be and what kind of vehicle I was interested in and hooked me up. Customer service is impor Ed Martin took my challenge of what I needed my payment to be and what kind of vehicle I was interested in and hooked me up. Customer service is important to them and they show it before you even get through the door. More

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If I could give Corry 10 stars I would. He was absolutely amazing and extremely knowledgeable. I came in after being in a horrible accident (a Toyota saved my life) and he instantly made me feel comfortable amazing and extremely knowledgeable. I came in after being in a horrible accident (a Toyota saved my life) and he instantly made me feel comfortable with buying a used car. He made sure that it had a high safety rating and that I would be comfortable driving it. Thank you SO much Corry. You were fantastic and ill make sure to recommend everyone to you. You made a world of difference with my car buying experience. More

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duped by Ed Martin What was stated and what was in the contract were two very different things. I came to trade-in my car, and lease a new one. They told me to clean out What was stated and what was in the contract were two very different things. I came to trade-in my car, and lease a new one. They told me to clean out my old car and "ground it," only to find out two months later I still owned the car and owed $3600 to pay it off!! Cannot for the life of me understand WHY they would tell me to turn it in, "if it wasn't ever part of the deal," and deprive me of the opportunity to sell it on my own or keep it. Or at least admit the 25 minutes they claimed to be looking for the payoff was bogus, as the president of the company confirmed no payoff was ever acquired. If you want direct, straightforward and honest, skip EM Toyota. Back to TOM WOOD for me. More

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Steven Reeves was on it!During unprecedented times Steven Reeves was on it! During unprecedented times remained in contact with me and we worked the deal basically all via digital means until end. Steven Reeves was on it! During unprecedented times remained in contact with me and we worked the deal basically all via digital means until end. More

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They worked Hard to help me . I started with Tony Boulse , A great Friend while my van was in for repairs. Then he put me in touch with JUSTO WHO HELP WITH THE VEHICLE TONY FOUND I started with Tony Boulse , A great Friend while my van was in for repairs. Then he put me in touch with JUSTO WHO HELP WITH THE VEHICLE TONY FOUND FOR ME IN MY BUDGET..I wish I could have afforded a little bigger car. But it is what it is , The Rav4 is a good car. Thanks to all you guys that helped me. Tony Case in Finance finished the deal. More

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Excelent customer service and deals.They service the car Excelent customer service and deals. They service the car with care and the ways is suppose to be. Thanks to them I got my dream car. Excelent customer service and deals. They service the car with care and the ways is suppose to be. Thanks to them I got my dream car. More

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Joshua Tulledge did not give me any pressure at all, while I was looking for a new car to purchase. He was very professional at all times. He got me the best price possible for my brand new Toyota Camr while I was looking for a new car to purchase. He was very professional at all times. He got me the best price possible for my brand new Toyota Camry. I will work with him again and the crew for my future purchase. Again thank you all for working and making your customers feel at ease during this tough time . More

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