Eric Stampone | Page 2

Rating: ⭐☆☆☆☆ Title: Lawsuit Filed for $1,398 – Lack of Management Integrity ​"I am writing this to warn other customers about the lack of accountability at this dealership. After a failed attempt to reso Management Integrity ​"I am writing this to warn other customers about the lack of accountability at this dealership. After a failed attempt to resolve a financial dispute of $1,398, I have been forced to officially file a lawsuit against Subaru of Pembroke Pines (Brittmotors, LLC) in Broward County Small Claims Court. ​It is extremely disappointing that leadership, specifically Alain de Rougemont (General Manager) and Jaime Gaitan (Director of Finance), have allowed a $1,300 issue to escalate into legal litigation. I have provided ample opportunity for them to do the right thing, yet they have chosen to remain silent. ​To any potential buyers: be very careful with your money here. If something goes wrong, management would rather see you in court than provide basic customer service. I will be updating this review with the official court judgment for all to see. Case # [Insert Case Number] pending." More

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Subaru of Pembroke Pines left my wife's car unregistered for two weeks past the 30-day legal limit. They lied and said they needed my ID (I'm not on the loan) just to cover their own mistakes. They sent the for two weeks past the 30-day legal limit. They lied and said they needed my ID (I'm not on the loan) just to cover their own mistakes. They sent the tags only after a DMV complaint was filed but refuse to refund the $1,398 in 'service fees' they clearly didn't provide. Stay away—they don't follow Florida Law." More

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Good service and honest vibes. Snacks are cool. Friendly atmosphere. Felt taken care of. Was able to check out and buy a used car relatively quickly. Snacks are cool. Friendly atmosphere. Felt taken care of. Was able to check out and buy a used car relatively quickly. More

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Juan Luis Carbonell outstanding salesman, fair negotiator, very understandable and willing to help you fulfill your dreamed car. negotiator, very understandable and willing to help you fulfill your dreamed car. More

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We were very pleased with the service and the vehicle’s new updated features. We will definitely continue business and recommend Juan Luis Carbonell. new updated features. We will definitely continue business and recommend Juan Luis Carbonell. More

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Excelente servicio, atención y honestidad. Mis tres Subaru han salido de esta tienda y siempre me voy satisfecha con Juan Luis y el resto del equipo. Mis tres Subaru han salido de esta tienda y siempre me voy satisfecha con Juan Luis y el resto del equipo. More

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Extremely bad experience on initial engagement or lack there of, with personnel. All most lost a sale. Good intervention of new sales representative at the right moment and de-escalation technique saved a there of, with personnel. All most lost a sale. Good intervention of new sales representative at the right moment and de-escalation technique saved and sealed the deal. More

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Very helpful, Patient, and knowledgeable. Juan Carbonell gave me the best car buying experience in my life. I highly recommend him Juan Carbonell gave me the best car buying experience in my life. I highly recommend him More

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Juan Luis muy atento, dispuesto ayudar en todo momento, paciente y cómico, . Mi experiencia fue muy buena paciente y cómico, . Mi experiencia fue muy buena More

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Juan and Eric are amazing! Both very attentive and interested in our wants and needs… exceeded my expectations for sure! Thank you both for your excellent service! Both very attentive and interested in our wants and needs… exceeded my expectations for sure! Thank you both for your excellent service! More

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