Eric Stampone | Page 4

Love this location! The whole team was great, Ricky took the best care of me and was very patient. The experience was amazing, I definitely recommend Ricky!! HE IS THE B The whole team was great, Ricky took the best care of me and was very patient. The experience was amazing, I definitely recommend Ricky!! HE IS THE BOMB 💣 🔥🔥 come visit Subaru Pembroke Pines and ask for Ricky, you won’t be sorry 👏🏼 More

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My son flew into town to help me buy a car, and we had the pleasure of working with Ricky Bridgelall. From the moment we met him, Ricky made us feel like family. He handled everything in a timely and prof the pleasure of working with Ricky Bridgelall. From the moment we met him, Ricky made us feel like family. He handled everything in a timely and professional manner, making the entire process smooth and stress-free. Although he’s new to the Pines location, you’d never guess it—his confidence, knowledge, and genuine care shine through. And you can’t miss him with his long dreadlocks! If you’re looking for someone trustworthy and easy to work with, ask for Ricky. Highly recommend! More

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I am guessing that this is the 10th Subaru my wife and I have purchased from Subaru of Pembroke Pines. Most of the sales were with Alex Caballero, as was this past weekend's new Subaru Outback 2025 limited have purchased from Subaru of Pembroke Pines. Most of the sales were with Alex Caballero, as was this past weekend's new Subaru Outback 2025 limited edition. Nothing but impecccable service from salesperson Alex Caballero once again! Kudos to the team including Sam Williams who is another salesman who assisted to Brian and to Eric Stampone in the Business Office, to Jaime who always does my financing, but especially to Alain de Rougemont who is the new General Manager .... I have nicknamed him Superman! Thanks to the team, as well as service which has always been top notich (thanks Felipe and Rosie and Brian Martin). More

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Alain was extremely helpful and a pleasure to work with! Thank you to the whole team and Pembroke Pines. Super happy with my Forester! Thank you to the whole team and Pembroke Pines. Super happy with my Forester! More

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We recently visited this dealership to purchase a Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuine Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuinely collaborative. It was clear that they cared about making the customer experience as seamless as possible. Each salesperson we encountered went above and beyond, working together effortlessly to ensure we were taken care of. However, things took a significant turn when we reached the managerial level, particularly with the finance and sales manager. After meeting with the finance manager @JaimeGaitan, we were immediately pushed into a series of “coverage upgrades” that were presented as essential, as if the lender was recommending them. These were on top of the typical GAP insurance, which we were already familiar with. Instead of discussing our financing options, interest rates, or percentages—things you'd expect to cover in a car deal—the finance manager was fixated on the monthly payment, refusing to provide any clarity when asked about the specific terms. His response was a dismissive “That’s the rate the lender approved you guys,” before trying to sneak in an extended warranty disguised as part of the Certified Pre-Owned package. We caught this misrepresentation and declined the extended warranty. At this point, the finance manager walked out on us, saying we needed to renegotiate with sales, leaving us bewildered. Then came the sales manager @EricStampone, who only added to the confusion. He tried to insist that the so-called "CPO Agreement" was not an extended warranty, yet failed to explain how it wasn’t. Our question was simple: why call it a CPO agreement if it’s an extended warranty, why not just call it that? The sales manager stuck to his story, claiming it wasn’t an extended warranty but rather a “wrap.” Later, he even texted me a brochure that contradicted his claims, clearly labeling the coverage as an extended warranty for CPO vehicles. When I asked for further clarification and why we couldn’t get clear financing terms from the finance manager, he avoided answering and instead questioned why I was upset. His final stance was to dismiss the deal entirely, stating, “That’s the way it is,” as if that would somehow settle the matter. The saddest part is that this entire deal was derailed by management, who seemed more focused on tricking customers into add-ons rather than being transparent. It’s a shame because the sales team worked hard to build trust and provide a positive experience, only for the managers to squander it with their underhanded tactics. My heart goes to the hardworking sales staff, who deserve better leadership. Unfortunately, the management here seems more interested in misleading their customers than closing an honest deal. Proceed with caution if you’re dealing with anyone beyond the sales team. More

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I had the pleasure of working with Alex Caballero last week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide outstanding customer service. I highly recommend contacting Alex for anyone interested in purchasing or leasing a Subaru. More

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Just my favorite experience that I've ever had buying a car. Alex went about and beyond to make our purchase easy, pressure free, and pleasant. He took the time to explain everything from Start to finish. car. Alex went about and beyond to make our purchase easy, pressure free, and pleasant. He took the time to explain everything from Start to finish. We left feeling great and will Alex for all if purchases. Awesome job Alex! More

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Bryan was exceptionally knowledgeable and very patient showing me all the features on the car. Erik was extremely helpful and actually put me touch with Bryan to help with my Subaru experience. Great guys showing me all the features on the car. Erik was extremely helpful and actually put me touch with Bryan to help with my Subaru experience. Great guys and friendly dealership. I will recommend friends and family. More

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