Eric Torsch | Page 6

Extremely competent, professional, expedient, and genial As a young first-time car lessee, I was treated skeptically (if not downright rudely) at all of the luxury car dealerships I went to during my search As a young first-time car lessee, I was treated skeptically (if not downright rudely) at all of the luxury car dealerships I went to during my search for a vehicle, with the exception of Tafel Mercedes. At Audi, the salesman wouldn't even give me his business card after a cursory test drive (which he did his best to make sure ended quickly). At BMW, I was initially told that "Honda is right next door." Salesmen at Cadillac ignored me to assist customers that were arriving a good while after I had. At Infiniti, the salesman ignored most of my questions and my stated price range--after a test drive he slapped a contract down on his desk that he had already signed, and in a breathtaking display of dishonesty (or ignorance, I'm not sure which) told me to "sign here, and this puts you right where you want to be;" when I stood to leave he attempted to badger me into taking the contract with me, "just to think about." I cannot emphasize enough how much it meant to me that the team at Tafel treated me with respect and courtesy. While I considered their vehicles, Mr. Torsch was informative and educational about the available options, without the slightest hint of condescension or aggressive upselling. Once I had decided on a vehicle, he did everything possible to make the leasing process quick and painless. Ms. Hailey has been quite helpful in the days since my lease, answering any questions I have had about the car and helping me sort out a few minor issues with the mobile app and the included subscription services. Mr. Jackson handled the financing quickly and effectively. All in all, Tafel Mercedes was head and shoulders above the other dealerships I visited, and when it comes time for me to get another car Tafel will definitely be the first dealership I visit. More

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Recent Purchase This has been my second purchase from Tafel in the last 6 months. The experience the second time around was just great as the first. I never felt pres This has been my second purchase from Tafel in the last 6 months. The experience the second time around was just great as the first. I never felt pressured or uncomfortable, and I couldn't be more pleased with my car. I look forward to continued business with Tafel. More

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Great Always top notch! Very knowledgeable about current and used Mercedes. I feel they are honest and upfront with me. I guess that's why I have purchase Always top notch! Very knowledgeable about current and used Mercedes. I feel they are honest and upfront with me. I guess that's why I have purchased so many Benz's. More

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Excellent as always Love dealing with Tafel and my longtime friend / sales associate Eric Torsch. Both I and my family members are loyal longtime clients of both the sal Love dealing with Tafel and my longtime friend / sales associate Eric Torsch. Both I and my family members are loyal longtime clients of both the sales and service dept., even though there is a Mercedes dealer in our home town. Highly recommended in all aspects of what they do! More

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My new GLK My thanks to Eric Torsch and Jesse Upchurch for another professional and pleasant buying experience at Tafel. My wife and I have had the good fortune My thanks to Eric Torsch and Jesse Upchurch for another professional and pleasant buying experience at Tafel. My wife and I have had the good fortune of dealing with Mr. Torsch for at least 15 years and have never been displeased. Our experiences have always been exceptional and we have the highest regard for the personnel and dealership. We will never buy a Mercedes anywhere else. More

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Positive experience I found my experience with Tafel Motors l and my sales rep. to be very positive. I would recommend the dealership and my sales rep. highly. I found my experience with Tafel Motors l and my sales rep. to be very positive. I would recommend the dealership and my sales rep. highly. More

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amazing Wonderful service with Eric. He steered me into a GLK in excellent condition. My second purchase in a year. .Would definitely recommend Tafel to anyon Wonderful service with Eric. He steered me into a GLK in excellent condition. My second purchase in a year. .Would definitely recommend Tafel to anyone looking for a good buying experience. More

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Eric Is an amazing salesman I had a great experience. The staff is so friendly and helpful. I appreciate all the hospitality that the staff showed toward me while buying my first I had a great experience. The staff is so friendly and helpful. I appreciate all the hospitality that the staff showed toward me while buying my first car. More

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Great Experience This is the first time we have bought a Mercedes and Eric Torsch was a joy to work with. We would recommend anyone to wrk with Eric. This is the first time we have bought a Mercedes and Eric Torsch was a joy to work with. We would recommend anyone to wrk with Eric. More

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E250 The long way Mr. Torch is the sales person I have been dealing with since about 2001 he has all ways been very courteous and conscientious, but this time he reall Mr. Torch is the sales person I have been dealing with since about 2001 he has all ways been very courteous and conscientious, but this time he really went out of his way to get me what I asked for, there were times I was ready to throw in the towel, but he encouraged me to stick with it. I started off trying to purchase a E250 2014 in July but after the order was placed Mercedes stopped making the 2014 and Eric told me he would change the order to E250 2015 and the price would remain the same, but production would not begin for my order until mid September, with arrival in Baltimore in mid October I agreed to the change. Around the end of October Eric informed me the car had arrived in Baltimore, but Dept. of Transportation held up shipments of all E Class Autos, finally the car arrived at Tafel beginning of November I accepted the keys on 13 November. Without Eric's encouragement I would have cancelled. jdraus More

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