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Eric Upton
Eric Upton
Service Manager
Allen Samuels Chrysler Dodge Jeep Ram FIAT
201 West Loop 340
Waco, TX 76712
17 Reviews
Eric is a lifelong Arkansan who began his automotive career as a service advisor with a dealer group in Fort Smith, Arkansas, where he spent 11 years serving customers and learning the business. He then moved to Shreveport, Louisiana, continuing in automotive service for another 7 years before relocating again. In the fall of 2015, Eric, his wife, and their youngest daughter settled in Waco to join the Allen Samuels Dodge Chrysler Jeep Ram family. When he is not at the dealership, he is most likely in his backyard working the grill or catching a rock concert anywhere one pops up around town.
Read more17 Reviews
Write a ReviewDealership Experience
10 yrs, 5 mos
Industry Experience
32 yrs, 1 mo
Languages Spoken
English
17 Reviews of Eric Upton
August 21, 2025
My recent service at Allen Samuels in Waco (oil change, tire check-up, and a replacement hose for the windshield wiper) was another seamless, top-notch experience. Special thanks to Parts Manager, Duane tire check-up, and a replacement hose for the windshield wiper) was another seamless, top-notch experience. Special thanks to Parts Manager, Duane Bullock, for always going way out of his way with anything and everything from start to finish. And I can always count on the Service Manager, Eric Upton, and his skilled technicians to deliver timely, quality care-whether it’s something minor or something major. It's rare to find a dealership where the entire team works so tirelessly to deliver outstanding service. I'm grateful for their dedication, efforts, and the consistent quality they provide. Peace of mind is important--this dealership delivers it! More
by DeeDee
Other Employees Tagged: Duane Bullock
May 31, 2025
Excellent! Service, product, people. Highly recommended for new or used, and service Been using them for years Service, product, people. Highly recommended for new or used, and service Been using them for years More
by Josh
Other Employees Tagged: Ted Teague, Duane Bullock, Leslie Cooper-Gholson, David Gray, Rolando Perez, DJ Latimer, Colby Brunson , Bob Coleman
May 23, 2025
Excellent service. Excellent communication. Fast, efficient and professional service. Highly recommend to anyone. Will always bring my truck to Allen samuels Waco Dodge Excellent communication. Fast, efficient and professional service. Highly recommend to anyone. Will always bring my truck to Allen samuels Waco Dodge. More
by Jallmon
Other Employees Tagged: Ted Teague, Duane Bullock, David Gray, DJ Latimer, Colby Brunson , Bob Coleman
November 27, 2024
Great people. They work with you in all situations, from new purchases all the way down to customer service on out of warranty service. We have purchased 5 cars fr They work with you in all situations, from new purchases all the way down to customer service on out of warranty service. We have purchased 5 cars from them to date and both Eric and Ted have been exceptional. More
by t.ramsey1
Other Employees Tagged: Colby Brunson , Tom
July 22, 2024
good and fast service, great people working there. Very polite, respectful, helpful, and courteous. Great place for servicing a vehicle. Very polite, respectful, helpful, and courteous. Great place for servicing a vehicle. More
by sdgwolf01
Other Employees Tagged: Colby Brunson
June 27, 2024
I always feel at home whenever I visit the dealership. The GM & Service Manager are the best. The GM & Service Manager are the best. More
by larrysgtj
Other Employees Tagged: Ted Teague, Duane Bullock, Trey "BowTie" McDade, DJ Latimer, Colby Brunson , Gerald Harris, Elias Peniston
February 14, 2024
Everyone at the dealership is helpful and attentive to my needs! I would never go to another dealership. Great service for years! needs! I would never go to another dealership. Great service for years! More
by Zane_sommer
Other Employees Tagged: Ted Teague, Leslie Cooper-Gholson, David Gray, Rolando Perez, DJ Latimer, Colby Brunson , Bob Coleman, Gerald Harris, Elias Peniston
November 28, 2023
Service and sales personnel are friendly, helpful and professional. Each experience at the dealership has been top notch! professional. Each experience at the dealership has been top notch! More
by LT
Other Employees Tagged: Ted Teague
May 24, 2023
Service was done professionally and timely advisors were friendly and helpful they made process easy and picked up delivered my car friendly and helpful they made process easy and picked up delivered my car More
by redneckskater2008!
Other Employees Tagged: Duane Bullock, Colby Brunson
