Erica Gary
Erica Gary at Walt Massey Chevrolet GMC Columbia

Erica Gary

Service Manager

Walt Massey Chevrolet GMC Columbia

1480 Highway 98 E.
Columbia, MS 39429

Contact Me
4.7
15 Reviews

Dealership Experience

2 yrs, 6 mos

Industry Experience

4 yrs, 1 mo

Languages Spoken

English English

4.7

15 Reviews

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15 Reviews of Erica Gary

July 29, 2026

Dealership Rating
Employee Rating

Jimmy was very professional and answered all my questions throughout the sale process. Dalton was also very helping with getting me approved out the door in a new vehicle. The whole team at Walt Massey is am More

by Colton Bradley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 30, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for taking the time to share your experience! We're thrilled to hear our team made your vehicle-buying experience a positive one by providing professional, helpful service and answering all of your questions along the way. It's wonderful to know you felt supported throughout the entire process, from purchasing your vehicle to the service department. Thank you for choosing Walt Massey. We truly appreciate your business and look forward to serving you for many years to come!

July 26, 2026

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by dan9660
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 27, 2026

Walt Massey Chevrolet GMC Columbia responded

We’re grateful for your feedback and your trust in our team—thank you for choosing Walt Massey!

July 22, 2026

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Neil Hamilton in the service dept. is very prompt , very professional, on top of his business, and last but not least very kind!!!! More

by dlangston53
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 23, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you so much for your kind review! We're thrilled to hear you had such a positive experience with our service department. It's wonderful to know Neil provided prompt, professional, and compassionate service throughout your visit. We'll be sure to share your kind words with Neil—he'll truly appreciate the recognition. Thank you for trusting Walt Massey with your vehicle. We sincerely appreciate your business and look forward to serving you again in the future.

July 15, 2026

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Service mechanics have no respect for service appointments, Need to keep customers informed and finish within specific time, not two hous later. More

by bci.bwoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blake Simpson

Aug 05, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

July 01, 2026

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Employee Rating

I have been doing business with the Columbia location for many years now. They always go above and beyond to make sure all of our needs are met. From the buying process to the service department, no other de More

by Jason Freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne

Jul 01, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you so much for your wonderful feedback! We’re honored to hear you’ve trusted our Columbia location for many years. Knowing that our team has consistently gone above and beyond to meet your needs—from the vehicle-buying process to our service department—means the world to us. Your kind words about our entire dealership are truly appreciated. Providing exceptional customer service and building lasting relationships with our customers is what we strive for every day. Thank you for your continued loyalty and support. We’re grateful for the opportunity to serve you and look forward to taking care of you for many years to come!

June 25, 2026

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The staff is so friendly. They are always so friendly and very helpful. They also help with any questions I have about my vehicle. More

by ritaspence7767
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blake Simpson

Jun 29, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you so much for your kind feedback! We’re thrilled to hear our staff is always friendly, helpful, and takes the time to answer any questions you have about your vehicle. Providing exceptional customer service and making sure our customers feel informed and supported is what we strive for every day. We truly appreciate your continued support and thank you for choosing us. We look forward to serving you again in the future!

May 04, 2026

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The service was fast and service staff was very friendly. I will return there for my future services. More

by noeamil1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Blake Simpson , Marissa Wild

May 05, 2026

Walt Massey Chevrolet GMC Columbia responded

We’re glad your service visit was quick and friendly. Earning your confidence for future service means a lot, and we’ll be happy to take care of you again!

April 30, 2026

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Well trained people. Your work speak for you. You are very concerned about people automobiles. When you care about people you will always stay in business. Keep up t More

by pigottjanette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micheal Self, Dalton Mcneese, Kevin Winningham, Blake Simpson , Cole Bourne, Paul Johnson, Jeff McCain, Marissa Wild

May 04, 2026

Walt Massey Chevrolet GMC Columbia responded

Thank you for sharing such thoughtful feedback. We’re glad to hear you recognize the care and attention our team puts into every vehicle we service. Your encouragement means a lot, and we truly appreciate your trust and support!

November 28, 2025

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Employee Rating

I had great service. Everything was completed as asked . I will be back for another service More

by tadastubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Trotter

Dec 01, 2025

Walt Massey Chevrolet GMC Columbia responded

Glad to hear everything was taken care of just the way you needed. We appreciate you trusting the team and look forward to seeing you again at your next service.

October 17, 2025

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Employee Rating

I’ve bought 4 cars here in 10 years. That says it all. They actually care about their customers. More

by N Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micheal Self, Dalton Mcneese , Cole Bourne, Anthony Chapman, Clay Magee, Tony Smith, Amy Trotter, Kasch Utz, Marissa Wild

Oct 18, 2025

Walt Massey Chevrolet GMC Columbia responded

We truly appreciate your loyalty over the years! It means so much to know you’ve continued to choose us time and again. Our team takes pride in caring for our customers, and feedback like yours reminds us why we do what we do.

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