Erica Gary
Erica Gary at Walt Massey Ford

Erica Gary

Service Manager

Walt Massey Ford

1494 U.S. 98 East
Columbia, MS 39429

Contact Me
4.7
19 Reviews

Dealership Experience

1 yr, 5 mos

Industry Experience

3 yrs

Languages Spoken

English English

4.7

19 Reviews

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19 Reviews of Erica Gary

July 24, 2025

Dealership Rating
Employee Rating

I recently had the pleasure of working with Erica and Lynette regarding my vehicle repair, and I couldn't be more satisfied with the level of service they provided. From start to finish, Erica and Lynett More

by newkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

July 23, 2025

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I recently brought my vehicle in for a routine oil change, and the experience was excellent from start to finish. The service was fast, efficient, and handled with professionalism. The technician clea More

by ashlynng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Ford responded

We’re so glad to hear your visit went smoothly from start to finish! It’s great that Erica and the team provided fast, professional service while keeping you informed and comfortable throughout. Thank you for the thoughtful feedback—we’re happy your vehicle is running great and look forward to seeing you next time!

July 23, 2025

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I recently had some repair work done on my vehicle and was incredibly impressed with the service I received from Erica. From the start, she was professional, courteous, and extremely knowledgeable. She to More

by lyntaylor70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

Jul 24, 2025

Walt Massey Ford responded

Thank you so much for the thoughtful and detailed feedback! We're thrilled to hear how well Erica took care of you—her professionalism, communication, and care really shine through. It’s great to know she turned a potentially stressful situation into a smooth and confident experience. We’re proud to have her on the team and appreciate your recommendation!

July 23, 2025

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I recently brought my vehicle in for service and had the pleasure of working with Erica — and I couldn’t be more impressed. From the moment I arrived, Erica was professional, welcoming, and incredibly knowl More

by Broncolife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird , Grant

Jul 24, 2025

Walt Massey Ford responded

We’re so glad to hear Erica made your service experience such a positive one! Her professionalism, communication, and genuine care make all the difference, and we’re proud to have her as part of our team. Thank you for the kind words and for trusting us with your vehicle!

July 23, 2025

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ERICA GARY IS THE BEST. She takes care of things without complaint. She is very knowledgeable. More

by crawfc
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Ford responded

Erica truly is the best! We're so glad to hear she provided knowledgeable, efficient service with a great attitude. Thanks for taking the time to recognize her—we’re lucky to have her on the team!

July 23, 2025

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⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Erica I had an absolutely wonderful experience working with Erica. From start to finish, she was professional, attentive, and genuinely committed to providing exceptional serv More

by Broncolife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Laird

Jul 24, 2025

Walt Massey Ford responded

Thank you for the amazing feedback! It’s wonderful to hear how much of a difference Erica made in your experience. Her blend of professionalism, care, and personal attention is exactly what we aim for. We’ll be sure to share your kind words with her—she truly is a standout!

July 23, 2025

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If you're looking for a car where buying it is actually hassle free, this is the go to place. Outstanding Customer service! They will help you find whatever you're looking for & help fix your problems easi More

by Destinee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2025

Walt Massey Ford responded

We love hearing that your experience was hassle-free and that both our sales and service teams made a great impression! Erica will be thrilled to know she’s your go-to—thank you for the kind words and continued support!

July 16, 2025

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Great people Got my car right in after part came in and was an effortless process. More

by thumpgreg
Recommend Dealer
Yes

Other Employees Tagged: Erica Gary

Jul 19, 2025

Walt Massey Ford responded

We’re glad to hear everything went smoothly and the process was effortless once the part arrived! Thanks for trusting us to take care of your car.

June 19, 2025

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The service was great and done in a timely manner. I will be taking all my vehicles here More

by None25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Chapman

Jun 19, 2025

Walt Massey Ford responded

That’s awesome to hear! We’re glad everything went smoothly and truly appreciate your trust in bringing all your vehicles to us. Looking forward to seeing you again!

June 12, 2025

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Everyone was super friendly and helpful. We had an accident on the premise and the car was disabled. The Ford shop fixed the car such that it was road ready at no charge. Very appreciative f More

by jerrylpowell
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Bourne, Kasch Utz

Jun 19, 2025

Walt Massey Ford responded

We’re so glad our team was able to help get you back on the road and that your sales experience was just as positive. We appreciate your kind words and are grateful you chose to work with us—it means a lot!

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